Customer Service Engineering

SHAWN DAWES

**** ****** ******, ******, ** ***** 909-***-****

( *******@****.***

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SKILLS SUMMARY

. Offer five years of hospital experience in the Engineering & Materials

Management departments, successfully interacting with all departments

and hospital administration of a 369 bed facility.

. Experience in handling purchasing duties, upkeep of inventory and par

levels, supervision of small staff, and detailed record

keeping/filing.

. Possess extensive education and background in the customer service

area and have the ability to effectively and efficiently establish

solid working relationships with staff, vendors & contractors.

EXPERIENCE June 2005-Present

Centinela Hospital Medical Center

Materials Management Supervisor August 2010-current

. Process an average of over 500 orders per month placed by hospital

staff.

. Supervision of Central Supply staff of five- upkeep of inventory,

stock, and department par levels.

. Supervision of Warehouse staff-upkeep and coordination of supplies.

. Interaction with vendors-set up new vendors, backorders, new products,

RMAs.

. Set up and maintain new items and par levels in Meditech system.

. Upkeep of Pyxis machines (tracks pt-chargeable items throughout

hospital).

. Process invoices and item requisitions for all departments.

Engineering Office Coordinator June 2005-August 2010

. Managing, recording, and tracking work orders for all departments.

. Manage over 100 vendor accounts for invoicing and ordering.

. Oversee 9 engineers in delegation of PMs, work orders, and

emergencies.

. Procurement of new vendor/contractor services for department.

. Set up work order system to track resources, assets, and equipment.

. Created and maintain inventory of materials/par levels.

. Track financials and monthly spending of the Engineering and

Biomedical departments.

. Work in conjunction with CEO, COO, Directors, and managers of

various departments.

EDUCATION

2008 - 2010 Bachelor of Arts Degree, Christian Ministry

Crown College, St. Bonifacius, MN

2001 - 2004 Associate of Arts & Associate of Science Degree,

Riverside Community College, Riverside CA

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