Customer Service Human Resources

Wilnerce Despeines Jr.

*** **** **** ****** ***. 23, New York, NY 10028 ? 609-***-**** (cell)

? **********@*****.***

Objective:

To obtain a rewarding and challenging Human Resources Recruiter

position within the Company utilizing my skills and attributes

Highlights:

. Successfully completed courses in Human Resource Management,

Management Compensation, Employment Law, Business Ethics, Strategic

Marketing, and Consumer Behavior

. Knowledge of federal and state employment laws, staff recruitment,

purchasing, inventory management, and employee development and

training

. Dynamic, energetic individual with strong relationship building skills

. Strong technical, written and oral communication skills

Education:

Johnson & Wales University, Charlotte, NC

Bachelor of Science, Business Management, 02/11

Concentration: Human Resources Management

Experience:

Restaurant Manager, 11/08- 02/11

The Pub at Gateway, Charlotte, NC

. Direct efficient guest flow through participative shift management and

scheduling a full working staff including servers, bartenders, bus

persons, host/hostess and bartenders

. Handled weekly inventory and vendor relations to ensure the timely and

cost-effective purchasing of food, beverage, liquor, beer, and small

wares

. Effectively lead and motivate employees through implementation of in-

house training and incentive plans resulting in increased productivity

levels and employee satisfaction

Event Operator, 04/08-08/09

Your Event Source, Charlotte, NC

. Provided optimum customer service for an event company that affords

service to patrons all over the Southeast region

. Executed promotional operation within the surrounding businesses and

colleges

. Managed event setup and break down with efficiency

Bartender, 02/07-11/08

Grand Central, Charlotte, NC

. Interacted with customers on daily basis to increase revenue

. Utilized high levels of energy and superior multi-tasking abilities to

quickly fill drink orders in a extremely fast-paced establishment

. Met targeted sales goals every day, as well as maintaining an accurate

cash drawer

Leadership & Associations:

. President of the Kappa Sigma Fraternity Chapter: organized chapter

community service events such as Susan G. Komen Walk, March of Dimes,

Charlotte Heart Walk, and Adopt a Highway and organized a fundraiser

for the Support US Armed Forces that generated over $5,000 in

charitable donations from 02/09-02/11

. As President of the Kappa Sigma Fraternity I was able to recruit over

70 well respected members into our Pi Zeta Chapter

. National SHRM, Member, 09/09- Present

Contact this candidate