Customer Service High School
Resume:
Brenda Wheeler
Davenport, FL *****
abhrxv@r.postjobfree.com
Objective
To secure a position in which my skills and knowledge can benefit both the
company and myself.
EXPERIENCE
Pioneer Abstract and Title Company
Escrow Clerk, 7/09 - 10/10
Opened and maintained all Escrow files and accounts. Closed escrow
accounts, whether it was from payoff, default or mutual termination.
Received and disbursed funds for escrow accounts. Posted daily payment
batch reports. Performed end of day balancing. Completed all End of Month
reports. Greeted customer, answered phones and performed other duties as
backup receptionist. Ran morning and afternoon errands.
Livorno Unit School
Substitute Teacher, 12/07 - 12/09
Filled in for absent teachers in emergency and on short and medium term
assignments. Followed teaching programs set by regular teachers and
prepared outlines when necessary. Liaised effectively with colleagues in
team teaching assignments. Set and corrected homework assignments and
projects. Employed materials and techniques of regular teacher where
available. Fostered safe, positive and supportive learning environment.
Ensured good order and behavior in and out of class. Respected
confidentiality of personal information. Adhered to non-discriminatory
policies and guidelines.
Camp Darby
Base Volunteer, 02/06 - 01/09
Volunteered with multiple agencies on base. Acted as treasurer for Girl
Scouts and secretary for the Spouse Club. Volunteered for many activities
with the Youth Services Program, including chaperoning trips and planning
high school graduation ceremony. Worked with Livorno Unit School as
volunteer in the PTSO and various other positions, including planning and
chaperoning the Prom. Designed, ordered, delivered and managed funds for
the annual T-shirt sales at the school.
SAFE Federal Credit Union
MSC Specialist I, 12/04 - 12/05
Provided customer service to current and potential credit union members via
phone. Assisted in opening new accounts and maintaining current accounts.
Ordered necessary products for members to maintain their accounts. Opened
and closed CD's and IRA's. Input and verified Holiday Loans. Cross-sold
credit union products to meet member needs.
Fort Jackson Federal Credit Union
Senior Teller, Columbia, SC, 11/02 - 12/04
Provided teller and customer service to members of the credit union. Acted
as a role model to other tellers and provided motivation and assistance.
Assumed supervisor duties when the Head Teller and Assistant Head Teller
were not available. Cross-sold credit union products and services to
members to meet their needs.
The Disney Store
Sales Associate, Burlington, MA, 12/01 - 06/02
Provided premier customer service by being knowledgeable, friendly and
efficient. Assisted guests with shopping needs. Answered questions about
the products, the company and the parks.
Hanscom Federal Credit Union
Financial Service Representative II, Hanscom AFB, MA, 11/01 - 07/02
Provided assistance to potential and current members in opening new
accounts and maintaining existing accounts. Ordered necessary cards and
products to meet the members needs. Opened and closed CD's and IRA's.
Assisted members in choosing the right loan products for them. Input loans
and paid out loans. Cross-sold credit union products and services to meet
member needs.
Financial Service Representative I, Hanscom AFB, MA, 01/01 - 11/01
Provided assistance to potential and current members in opening new
accounts and maintaining existing accounts. Completed all necessary
paperwork. Ordered necessary cards and products to meet member needs.
Opened and closed CD's. Assisted members in selecting appropriate loan
products. Input loans. Cross-sold credit union products to meet member
needs.
Share Draft Clerk, Hanscom AFB, MA, 10/99 - 01/01
Performed all functions of paying or returning Share Drafts. Prepared
correspondence to member concerning any overdraft on their account
resulting from draft processing. Processed Stop Payments on personal and
bank checks. Verified, filed and maintained signature cards for the entire
credit union. Closed Share Draft accounts when necessary due to excessive
overdrafts. Provided back up Financial Service support.
Commercial Teller, Hanscom AFB, MA 03/99 - 10/99
Verified the accuracy and completed the deposits for all Commercial
Accounts the credit union maintained. Served as primary contact for all
Commercial Accounts. Processed all cash orders. Performed research as
required. Completed daily reports on all Commercial Accounts for the
Accounting Department. Balanced the ATM's. Balanced cash drawer daily.
Processed ATM deposits. Provided back up Teller assistance as needed.
Cross-sold credit union products.
Teller, Hanscom AFB, MA 09/98 - 03/99
Processed deposits, withdrawals and loan payments over the counter. Sold
Money Orders and Traveler's Checks. Reviewed and explained transactions to
members. Processed mail and ATM deposits. Balanced cash drawer daily.
Cross-sold credit union products.
EDUCATION
University of Maryland University College, June 2006 - November 2008
Farmington High School, graduated 1983
Contact this candidate