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Customer Service Manager

Location:
Yorba Linda, California, 92886, United States
Posted:
March 05, 2011

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2

EVAN T. HICKEY 16750 Compass Circle ~ Yorba Linda, CA 92886

Business Operations Specialist with strong experience performing a wide variety of critical business

services to ensure operational efficiency, customer satisfaction, and increased business revenues. Notable

achievements include starting two successful businesses from the ground up, including recent experience

founding an IT service provider that delivers high-quality technology platforms to individual and business

customers. Knowledgeable in project management, business operations, accounting, human resources,

sales, customer service, and information technology. Holds a Bachelor of Industrial Organizational

Psychology and Business Administration. Currently seeking roles focused on a career in IT.

O F E S S I O N A L P E R I E N C E

P R E

X

JUIC3D SYST3MS, Orange, California 2009 - Present

Partner/Operator/IT Specialist

Co-founded an IT services company specializing in customized PCs and laptops, hardware and

software upgrades and installation, troubleshooting and repair, networking, system security, virus

removal, modifications, and technology consultation.

• Cultivated strong business relationships with local business customers through excellent technical

expertise and superior customer service.

JEFFERY & GROSFELD, LLP, Orange, California 2004 - 2010

Billing Manager/Assistant Office Manager (2006 - 2010)

IT Administrator (2005 - 2010)

Office Clerk (2004 - 2006)

Managed bookkeeping functions, including accounts payable, accounts receivable, and employee

payroll processes.

• Adjusted attorney billing according to best practices in accounting, coordinated an efficient office

supply system, and maintained all IT aspects of business operations.

• Upgraded the office networking and IT infrastructure, enabling more efficient communications that

helped to save time and increase productivity.

• Implemented a more efficient billing system that reduced input downtime and overall errors

• Decreased office expenditures 20% by implementing new controls to improve usage of supplies

and fulfillment of standard ordering procedures.

ISMILE OC, Corona Del Mar, California 2008 - 2009

Partner/Operations Manager

Founded a startup franchise business model to deliver cosmetic teeth whitening services.

Performed startup and operational processes that included site location, training, hiring, marketing,

customer service, accounting, and P&L.

• Sold business at 200% of sales after growing an initial $6,000 capital investment into $67,000 in

profitable revenues.

U C AT I O N

E D

Bachelor of Arts in Psychology, 2009

Emphasis: Industrial Organizational Psychology, Business Administration

CALIFORNIA STATE UNIVERSITY - FULLERTON, Fullerton California

C H N I C A L I L L S

T E S

K

Windows and Macintosh Operating Systems, PC Hardware/Software Installation and Administration,

Database Administration, Sage Time Slips Software, Quickbooks, Microsoft Office



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