Customer Service Manager
Resume:
Bill J. Cole
Cynthiana, KY **031
CAREER OBJECTIVE:
To obtain permanent employment with a successful company where my computer
skills, business knowledge and customer service experience can be utilized
to its fullest potential.
CAREER PROFILE:
Detail oriented, efficient, and organized professional with extensive
experience with Computer Information Systems, Customer Service and Office
Duties. Possesses strong analytical and problem solving skills with the
ability to make well thought out decisions. Excellent written and verbal
communication skills. Highly trustworthy, discreet and ethical. Resourceful
in the completion of projects and effective at multi-tasking in a fast
paced environment.
WORK HISTORY:
2009-Present: The Computer Merchant, 95 Longwater Circle, Norwell, MA
Central Kentucky Field Repair Specialist for the Dell Corporation
*Repaired over 1,900 PC's onsite for hardware and software issues in
offices, homes, and retail settings.
*Certified Dell PC Hardware Repair Specialist.
*Certified Dell Software Trouble Shooting Specialist.
*Certified Lenova PC Hardware Repair Specialist.
*Certified Gateway PC Hardware Repair Specialist.
2006-2009: Cynthiana Computer Service, US 27 North, Cynthiana, KY- (859)
234-5061
Owner/Sales/ Repair Technician
*A+ Certified Technician.
*Built, sold, installed, configured, tested and maintained PCs for business
and residential customers including peripheral devices, cabling, networking
hardware and software products.
*Supported business and hospital environments working with I.T. Directors
and Network Analysts concerning continuity of
services to end users.
*Developed and maintained preventive maintenance programs for business and
hospital work stations including internal cleaning, virus protection and
updating of software and operating systems.
1994-2006: Martin & Smith, Inc., 304 Southland Dr, Lexington, KY-(859) 489-
8681
Assistant Office Manager
Performed duties including but not limited to:
*Accounts Payable.
*Accounts Receivable.
*I.T. Manager - Maintained company workstations, networking and software.
Former supervisor: Angela M. Smith 859-***-****
EDUCATION: University of Kentucky, Computer Information Systems.
SOFTWARE SKILLS: All Microsoft Office, All Microsoft Windows, QuickBooks,
Meditech, Track-It, Dameware, PC Anywhere, and Symantec Ghost.
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