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Customer Service Manager

Cynthiana, Kentucky, 41031, United States
March 05, 2011

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Bill J. Cole

*** ***** ***** **

Cynthiana, KY **031



To obtain permanent employment with a successful company where my computer

skills, business knowledge and customer service experience can be utilized

to its fullest potential.


Detail oriented, efficient, and organized professional with extensive

experience with Computer Information Systems, Customer Service and Office

Duties. Possesses strong analytical and problem solving skills with the

ability to make well thought out decisions. Excellent written and verbal

communication skills. Highly trustworthy, discreet and ethical. Resourceful

in the completion of projects and effective at multi-tasking in a fast

paced environment.


2009-Present: The Computer Merchant, 95 Longwater Circle, Norwell, MA


Central Kentucky Field Repair Specialist for the Dell Corporation

*Repaired over 1,900 PC's onsite for hardware and software issues in

offices, homes, and retail settings.

*Certified Dell PC Hardware Repair Specialist.

*Certified Dell Software Trouble Shooting Specialist.

*Certified Lenova PC Hardware Repair Specialist.

*Certified Gateway PC Hardware Repair Specialist.

2006-2009: Cynthiana Computer Service, US 27 North, Cynthiana, KY- (859)


Owner/Sales/ Repair Technician

*A+ Certified Technician.

*Built, sold, installed, configured, tested and maintained PCs for business

and residential customers including peripheral devices, cabling, networking

hardware and software products.

*Supported business and hospital environments working with I.T. Directors

and Network Analysts concerning continuity of

services to end users.

*Developed and maintained preventive maintenance programs for business and

hospital work stations including internal cleaning, virus protection and

updating of software and operating systems.

1994-2006: Martin & Smith, Inc., 304 Southland Dr, Lexington, KY-(859) 489-


Assistant Office Manager

Performed duties including but not limited to:

*Accounts Payable.

*Accounts Receivable.

*I.T. Manager - Maintained company workstations, networking and software.

Former supervisor: Angela M. Smith 859-***-****

EDUCATION: University of Kentucky, Computer Information Systems.

SOFTWARE SKILLS: All Microsoft Office, All Microsoft Windows, QuickBooks,

Meditech, Track-It, Dameware, PC Anywhere, and Symantec Ghost.

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