Manager Human Resources

Howard D. Speck

**** **** ***** ****** **** ***-

***-****

Sandy Springs, GA 30350 Cell 678-642-

7370

*******@**********.***

http://www.speckwoodink.com/resume

Experience Summary

Skilled technical communicator with over 20 years experience creating

technical documentation, and managing people and projects in a wide range

of industries, including healthcare, telecommunications, computer

engineering, and the military. Also have over 10 years of Human Resource

experience recruiting engineering and technical staff.

Tools Summary

Adobe Technical Communication Suite, Adobe FrameMaker for Windows, Adobe

Acrobat (Acrobat, Distiller, Catalog, and Reader), Adobe Captivate, Adobe

Type Manager

Microsoft Office (Word, Excel, PowerPoint, and Access), Open Office Suite

Robohelp HTML and Office, WebWorks Publisher Professional

Adobe Illustrator and Photoshop, Paint Shop Pro, Visio, Gimp

MediaWiki, HTML coding using an ASCII editor and Dreamweaver-similar

editor, various other freeware, shareware plug-ins, and open source

programs and utilities

Windows, UNIX, Linux operating systems

Technical Documentation Experience

GXS, Inc. (formerly Inovis) Alpharetta, GA, Instructional Designer

Consultant, 3/10 to Present

Working as an Instructional Designer writing tutorials for business to

business e-commerce applications using Adobe Captivate.

Developed several tutorials for new software features for a dot release and

two migration tutorials to assist users of legacy software move to the

newer platform more easily.

Revised and rebranded educational services assets for the Inovis to GXS

transition, to include student guides, instructor guides, and Captivate

tutorials

Wrote several Professional Services tutorials to introduce new procedures

for handling customer escalations.

Wrote and revised tutorials for Inovis personnel to introduce GXS products

and another tutorial for GXS personnel to introduce Inovis products. These

tutorials were subsequently combined for new hire orientation.

Revised French and German training materials, text and graphics, for

rebranding of product names and window enhancements.

Eclipsys Corporation, Atlanta, GA, Senior Technical Writer/Manager, 6/96 to

2/10

Developed and maintained user, installation, system administration,

security, release guides and online help for Eclipsys healthcare products

which led to improved customer satisfaction. Documentation is used by end

users, system administrators, implementation consultants, and other

healthcare professionals.

Created a wiki using MediaWiki for an integration application to better

disseminate information, reduce page counts, and produce more timely

updates without waiting for the next documentation cycle.

Instrumental in developing the delivery of documentation on CD-ROM using

Adobe Acrobat and in creating a standard interface for the customer to

access the PDFs. This interface became the standard documentation delivery

platform for Eclipsys documentation company-wide.

Supervised two North American and one offshore resource. Trained resources,

made work assignments, and performed other administrative duties. Together

we maintained over 7500 pages of documentation, including the medical

record management software, the radiological information software, two

decision support systems, and an interface engine that allows disparate

systems to communicate bi-directionally with Eclipsys software using

standard HL7 messaging.

Wrote a training guide for new writers using the Eclipsys template,

FrameMaker, and Acrobat. This guide contained procedures for converting

Word files to FrameMaker, tagging guidelines, as well as tips and

troubleshooting production problems. This guide reduced training for new

writers and provided a ready reference for experienced writers.

Designed illustrations and diagrams for documentation and implementation

departments.

Ajilon, Atlanta, GA, Documentation Consultant, 3/95 to 5/96

Wrote software development documentation for a telecommunications

application in an object-oriented environment. Supported 11 programmer-

analysts.

Documents produced included design decisions, data dictionaries, overview

and detailed design documentation, for the production of two decision

support system. Designed and developed a comprehensive user guide and

online help for the graphical user interface (GUI) portion of each system.

Documented user-centered design findings for one decision support system.

Intergraph Corporation, Huntsville, AL, Senior Technical Writer, 7/90 to

11/94

Designed and developed all documentation associated with an in-house

developed call tracking software, including user guides, software

requirement specifications, design modification specifications, readme

files, and installation notes. This call tracking system was used by both

software and hardware technical support organizations.

Wrote documentation for the GUI developed for software running under

Windows NT. The GUI had the same level of documentation as the older UNIX

interface.

Developed training documentation, lesson plans, and class materials for

various hardware components of Intergraph systems, including field

maintenance, troubleshooting, and repair of both mechanical and electronic

subsystems.

The Stanwick Corporation, Ventura, CA, Senior Technical Writer, 8/78 to

10/79 and Charleston, SC, Technical Writer, 5/77 to 5/78

Revised and rewrote technical manuals for U.S. Navy (Hull, Machinery, and

Electrical/Electronic equipment) to military specifications. Appointed Task

Manager for a project which required supervision and responsibility for all

effort associated with the production of finished manuals. Completed

manuals provided ship's company with more efficient preventive and

corrective maintenance procedures, theory of operation, and a detailed

illustrated parts breakdown.

Preformed considerable research, including on-site ship checks because

source material was often incomplete or inaccurate.

Human Resources Experience

Intergraph Corporation, Huntsville, AL, Human Resources Representative,

2/85 to 7/90

Eaton Corporation, Data Services Systems Division, Marina del Rey, CA,

Technical Recruiter, 11/83 to 1/85

Vitro Corporation, Oxnard, CA, Personnel Assistant, 10/79 to 11/83

Over 10 years experience recruiting all levels of technical and

professional personnel for branch, division, and organizational levels in

the engineering and programming disciplines.

Supported regional (state of California), national, (U.S.), and

international (U.S., Europe, Central America, Asia) requirements. Supported

up to 62 managers, in addition to regional and corporate directors. All

recruiting complied with federal EEO guidelines and AAP goals. Administered

Job Posting Systems and Employee Referral Programs.

Writing requirements included copy for recruitment advertising, interview

reports, recruiting trip reports, exit interview reports, monthly and year-

end activity reports, and quarterly and year-end budget reports.

Education

Memphis State University (now University of Memphis), B.A., Criminal

Justice

Central Michigan University, M.A., Personnel Management

Affiliations

Society of Technical Communication, Atlanta Chapter, Chapter President,

2008-2009

Society of Technical Communication, Arlington, VA, Senior Member, 1995 to

present

Security

Highest clearance held: Top Secret/BI, debriefed 1/85

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