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Customer Service Sales

Atlanta, Georgia, 30338, United States
March 04, 2011

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Suzy Yonyoff

**** ******* **

Atlanta, GA *****


Professional Skills

Interpersonal: Experienced building and maintaining customer relationships while

exceeding expectations. Increased profitability of company through attraction

and retention of new clients. Designed, developed, and implemented marketing and

sales campaigns that resulted in increased profits.

Organizational: Detailed organizational ability with groups, projects, and

assignments. Consolidated job duties to increase job productivity and

efficiency. Developed competitive advantages by summarizing and researching

demographic studies.

Administration: Processed sales, assisted customers, and answered inquiries from

customers and departments. Basic knowledge of Microsoft Word, PowerPoint, Excel

and familiar with SPSS. Efficient research and Internet skills.


Marketing Coordinator/Events & Services, AmericasMart Sep 10 - Present

Atlanta, Atlanta

Create and design various marketing materials, including brochures, flyers, excel

calendars and schedules.

Coordinate with Events Committee in disseminating marketing information to Area


Coordinate with web content managers to maintain and update the company website.

Establish event policies and best practices with a focus on contracting,

logistics, and execution.

Assist directors with updated information for direct mail campaigns.

Assist in pulling apparel products and directing photo shoots for ad campaigns.

Assist with signage and floor plans for upcoming events.

Compile suggestions and all feedback for each market and present to managers.

Marketing Assistant/Customer Service, Portofino, Atlanta Feb 07 -

Sept 10

Assisted in development and execution of marketing strategies to increase


Implemented marketing strategies that increased sales by 7% and increased

customer database by 15%.

Maintained a high level of customer service at all times that have yielded repeat

and dedicated customers.

Coordinated events for restaurant to host wine dinners and assisted with

invitations and d cor of event.

Developed concepts for establishing monthly wine tasting.

Created monthly newsletters.

Accounts Receivable Specialist, Discrete Wireless, Sandy Sep 06 - May 07


Monitored cash receipts ensuring clients are paying on time and followed up on

delinquent accounts.

Assisted accounting department with cash applications and followed up with


Conducted client reconciliation and assisted auditing accounts.

Reviewed and emailed monthly statements to clients.

Updated notes regarding correspondence into accounting.

Updated management on book of business along with corrective actions.


Kennesaw State University, Kennesaw, GA May 2010

Bachelor of Business Administration, Marketing. GPA 3.8


Dean's list, Golden Key Honors Society, Delta Sigma Pi (Professional Business


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