Customer Service Sales
Resume:
Suzy Yonyoff
Atlanta, GA *****
***********@*****.***
Professional Skills
Interpersonal: Experienced building and maintaining customer relationships while
exceeding expectations. Increased profitability of company through attraction
and retention of new clients. Designed, developed, and implemented marketing and
sales campaigns that resulted in increased profits.
Organizational: Detailed organizational ability with groups, projects, and
assignments. Consolidated job duties to increase job productivity and
efficiency. Developed competitive advantages by summarizing and researching
demographic studies.
Administration: Processed sales, assisted customers, and answered inquiries from
customers and departments. Basic knowledge of Microsoft Word, PowerPoint, Excel
and familiar with SPSS. Efficient research and Internet skills.
Experience
Marketing Coordinator/Events & Services, AmericasMart Sep 10 - Present
Atlanta, Atlanta
Create and design various marketing materials, including brochures, flyers, excel
calendars and schedules.
Coordinate with Events Committee in disseminating marketing information to Area
Managers.
Coordinate with web content managers to maintain and update the company website.
Establish event policies and best practices with a focus on contracting,
logistics, and execution.
Assist directors with updated information for direct mail campaigns.
Assist in pulling apparel products and directing photo shoots for ad campaigns.
Assist with signage and floor plans for upcoming events.
Compile suggestions and all feedback for each market and present to managers.
Marketing Assistant/Customer Service, Portofino, Atlanta Feb 07 -
Sept 10
Assisted in development and execution of marketing strategies to increase
business.
Implemented marketing strategies that increased sales by 7% and increased
customer database by 15%.
Maintained a high level of customer service at all times that have yielded repeat
and dedicated customers.
Coordinated events for restaurant to host wine dinners and assisted with
invitations and d cor of event.
Developed concepts for establishing monthly wine tasting.
Created monthly newsletters.
Accounts Receivable Specialist, Discrete Wireless, Sandy Sep 06 - May 07
Springs
Monitored cash receipts ensuring clients are paying on time and followed up on
delinquent accounts.
Assisted accounting department with cash applications and followed up with
clients.
Conducted client reconciliation and assisted auditing accounts.
Reviewed and emailed monthly statements to clients.
Updated notes regarding correspondence into accounting.
Updated management on book of business along with corrective actions.
Education
Kennesaw State University, Kennesaw, GA May 2010
Bachelor of Business Administration, Marketing. GPA 3.8
HONORS & ACTIVITIES
Dean's list, Golden Key Honors Society, Delta Sigma Pi (Professional Business
Fraternity)
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