Customer Service Data Entry

Crystal Vazquez

Office Administrator

P.O Box *3191

Bakersfield, Ca 93384 Typing: 65wpm

661-***-**** Data Entry: 10000+ ksph

**************@*****.***

OBJECTIVE

To obtain a position that has upward mobility, where I can utilize my skills and learn with new opportunities in a

company that promotes individual growth and advancement.

EDUCATION:

10/2010 Present

DeVry University

2149 Dunlap Ave, Phoenix, AZ 85021

I am currently attending the Health Information Technologies Associate Degree program at DeVry University Online

with 8months to completion.

1994 to 1996

Pennsylvania Business College: Scranton, Pa

Certificate of completion in Business Management

1987 to 1988

Metropolitan Business College: Long Beach, Ca.

Certificate of completion in Advanced Word Processing, Data Entry and Customer Service.

WORK EXPERIENCE

01/10/08 to 10/2010 CLV Marketing Services, Bakersfield, Ca

Title: Independent Contractor, Office Administration

I offer clients access to a full range of services. I provide diagnostic tools to gather information about the customer experience

at the moment of truth – The moment of interaction between customers and members of staff. As an Independent contractor I

must demonstrate integrity, comprehension and attention to detail. As an independent contractor I conduct a variety of

audits which include:

Pricing Audits - I ensure that various stores are using the latest pricing in the register system and

throughout your merchandising materials especially after a sale. Facility Audits - I can check for ADA

compliance and compliance in all signage requirements, i.e. handicap, restroom, exit, menus, public

notices, etc. As an auditor I also check for cosmetic and maintenance issues regarding paint, ceiling tiles,

lights, drink fountains, security cameras, and cleanliness of locations, to name a few. Product Audits -

Nothing can damage a company's image and reputation faster than having expired products in the store. I

help ensure products are stocked and not expired. Identify compliance with marketing and merchandising

initiatives. Ensure freshness of products, including review of expiration dates. I ensure products are

priced accurately and consistently. Verify shelf stock facing and plan-o-gram compliance. Determine if

promotional programs are executed properly. Verify availability of circulars as well as other advertising

materials.

01/10/08 to 12/20/08 Advanced Data Storage, Bakersfield, Ca

Title: Billing Specialist/Admin

Responsible for billing and customer database management. Quick books data entry of bills and

invoices. Scheduled and dispatched drivers. Provide RSWeb customer support. Administrated the

RSSQL maintenance database. Attended specialized training courses on industry specific software.

Responsible for ordering supplies and materials and office management. Provided training and support to

new customers as well as product demonstration and training to all new customers.

05/14/07 to 11/02/07 Rain for Rent (Volt Temp Services, Bakersfield

Title: Contracts Clerk/Admin Assistant

Responsible for overview and compliance of all corporate contracts, real estate purchase and lease

documents. Required to perform audits for completion of various forms required such as, W 9, Cert.

of Insurance, etc.. Prepare and maintain purchase orders, customer database and accounting

spreadsheets.

2000 to 2006 Wellpoint Inc/ Blue Cross of California, Newberry Park, Ca

Title: Agent Contracting/Administrative Support Rep/Sales Support Dept.

Inbound Call Center, Customer Service Representative and main contact for all Blue Cross General

Agencies and Individual Agents. Team member for the Blue Cross conversion project. California

Department of Insurance compliance auditing. Assisted Agents and General Agencies in completing

agent contracting paperwork. Worked with internal associates to resolve database issues. Ability to

create and improve upon processes and procedures, very creative and always thinks outside the

box.

Classes participated in during employment Achieving Extraordinary Customer Relations. DISC

Dimensions of Behavior Workshop (Phase 1 & 2) Discover your Strengths, Hippa Training (Phase

1&2) Individual Rights, Marketing, Notice of Privacy Practices 202e, Protected Health Information

201a, Security.

1996 2000 Vazquez Daycare and Foster Home

Title: Owner/Operator Simi Valley, Ca

Owner, Operator of Licensed Daycare and Foster Home (Aspira Foster Agencies)

I provided a supportive and stable family for children who cannot live with their birth parents until

family problems are resolved. Foster parents work with social services staff to reunite the child with

birth parents. Foster parents often provide care to many different children. In addition to proving

care for children in the State of California I also operated a Licensed Daycare where I provided care

and all administrative duties required of being a licensed foster parent and licensed day care

provider.

Additional Skills: 5 years experience managing more than 3 employees. 9 years experience in a Inbound Call

Center, Cashiering/Credit Card processing. RSSQL Administration, RSWeb management, Basic operations of Quick

books. Recruiting,Interviewing Skills, People Skills, Results Driven, Professionalism, Organizational, Good Verbal and

Written Communication Skills. Word Processing/Data Entry, Excellent customer Service Skills, Excellent Phone Skills,

Ability to Multi Task, 10 Key by touch and by sight. General Office Equipment, Reliable, Self Starter, Work well with

others/Team Player but I can also work independently with no supervision. Windows95/98/2000/XP and Vista.

Computer keyboarding 60 wpm, Proficient in Word, Access and Outlook with Intermediate knowledge of Excel (03 & 07

versions). 10000+ ksph and over 95% accuracy.

Contact this candidate