Manager Customer Service

John Izzard

***** ******** ***** ***** **** (***)

***-****

Goshen, IN 46526 Cell (574)

***-****

email: ********@*******.***

* ********** ********** / ********* **********

Motivated, professional leader with excellent analytical, planning, and

problem solving skills and ability to build teams to implement strategic

and operational goals:

Growing sales Reducing operational costs

Improving productivity and throughput Increasing inventory

turnover

Developing key performance indicators Continuous improvement

Waste Minimization Team building

2 Professional Experience

Patrick Industries, Inc., Elkhart, IN 2002 -

Present

2 Manager, Indiana Distribution Center (2006 - present)

$20 million distribution operations including full P&L

Implementation of Continuous Improvement and Lean concepts into

Distribution operation

Returned busines unit to profitability

Launched 4 new major product lines to grow sales in declining market

Reduced inventory and floors space by 45%

Reduced obsolescence expenses by 60%

Improved on time delivery to > 99%

Developed performance metrics for distribution which were implement company-

wide

Working directly with other distribution business units to identify and

implement changes to improve profitability.

Combined buyer and customer service reps for improved supply chain

performance

Manager, Indiana Manufacturing Group (2002 - 2005)

$30 million manufacturing operation

Consolidated 3 separate business units on to one campus

Introduced performance metrics tracking to improve productivity, and reduce

scrap.

Doubled productivity of hollow core door line facilitating profitable

growth of business segment.

Da-Lite Screen Co., Warsaw, IN 2000 -

2002

3 Operations Manager

$200 million annual sales, 350 person operation with varied manufacturing

operations

World leader in video projection screens.

Introduced root cause problem solving to reduce scrap, rework, and improve

throughput

Up to 50% improvement in large screen and tabbed screen areas

Key leadership role on disaster recovery team to rebuild business after

direct hit by F3 tornado

Amcast Automotive, Inc. 1995 -

2000

Plant Manager (Gas City, IN 1999 - 2000) (Fremont, IN 1995 - 1998)

$50 million automotive wheel manufacturing facility

Improved productivity and reduced total plant scrap

Reduced CNC machine cell setups

Reduced finished inventories and WIP inventories while maintaining on-time

deliveries

QS9000 certification

Key member of launch team for two international programs.

Created weekend shift for machining department to expand capacity without

capital investment and overtime

Previous Experience

Operations and Materials Management positions

Developed KPI metrics for all areas of operations

Quantifiable productivity improvements

Reduced finished inventories and WIP inventories while improving on-time

deliveries

QS9000 certification team member

Key member of launch team for two international programs

Utilize team oriented, root cause problem solving

Created weekend shift for machining department to expand capacity without

capital investment and overtime, quantifiable productivity improvements,

scrap reductions, inventory reductions, and improvements in on-time

deliveries utilizing team approach, performance metrics, formal root cause

problem solving, KANBAN systems,

1

2 Education

Bachelor of Arts, Business Administration - Production Management

University of Northern Iowa, Cedar Falls, IA

Associate of Science, Engineering

North Iowa Area Community College, Mason City, IA

2 University of Michigan, Ann Arbor, MI

Manufacturing Executive Program

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