Customer Service Manager

Carolyn Smith

***** *. ***** **** **. 503-***-****

Oregon City, OR 97045 cell:360-***-****

*******.*******@*****.***

Hard working, and self-motivated, with 30+years

experience in the trucking industry and factoring

operations. Recognized for excellent ability in managing

customer risk issues and effective consumer collection

skills. Excellent customer service and organizational

skills. A history of commitment to the job and

professional conduct.

Accounts Receivable/Payable Drivers Payroll/Taxes

Factoring Receivables Microsoft Office including

Month End Reports Word, Excel & Outlook. Data

Freight Invoicing entry.

EXPERIENCE

Textron Financial Corp. 2/98 Customer Risk Account Manager with a personal

- 5/09 loan portfolio in excess of $7MM

Lake Oswego, OR Alleviate or minimize any loss to Textron by

(ceased operations) various risk mitigation techniques such as:

collection calls, letters to account debtors,

paid direct letters, negotiate settlements,

etc. Worked with attorneys on collection and

work-out on risk accounts.

Manage active customer accounts with potential

risk

Employee of the quarter 2000 for successful

account collection worth over $2 million.

Systran Financial Corp. 4/90 - Collection Manager for Accelerated Collection

2/98 Inc. a subsidiary of Systran.

Tigard, OR Collected delinquent debtor accounts for

(purchased by Textron) Systran customer's and outside customer

accounts.

Worked with outside attorneys on behalf of

customer

Collected against alternate debtors & filed

bond claims against broker

Western Container Trans. 8/83 Operations: Supervised 3-5 employees &

- 10/89 dispatched

Vancouver, WA 40 owner/operator drivers

Accounting: Supervised 2 employees including

clerical functions such as: A/Rec, A/Pay,

Payroll, Driver Payroll & taxes, etc.

EDUCATION & TRAINING High School Graduate, Jefferson High School &

Accounting courses, Clark College. Multiple

on-the-job courses taken.

Award Awarded the employee of the quarter and

nominated 2nd time

References Available Upon Request

Contact this candidate