Customer Service Sales

Karen Ryel

Cell 972-***-****

********@*****.***

JOB TARGET

To work in a challenging position that would assist your company in

achieving growth and profits through maximum use of previous experience and

qualifications. A position in a results-oriented company that seeks an

ambitious and career conscious person, where acquired skills and education

will be utilized toward continued growth and advancement.

RELEVANT SKILLS

- 65 Words Per Minute - Multi-task Oriented - Small claims

collections

- Polished People Skills - Goal Oriented - Analytical

- Detail Oriented - Team Player

- Problem Solving Skills - Fast Learner and Independent Work

Skills

- Excellent Computer Skills -Ten Key

EXPERIENCE & EXPERTISE

Dr Pepper Snapple Group 3/15/2010-present (Temp. agency)

Colections/Deductions Specialist:

> Analyzed cause of deduction and determined if deduction was legitimate

or should be contested and presented again for collection

> Corresponded with customers, sales team, team members, supervisors

> Utilized multiple databases and applications to investigate relevant

pricing profiles. These would include Access, Excel, Get Paid, Get

Paid Reporting, SAP, Siebel, Customer Portals, Internet Web-sites

> Assisted the company through clean up from transition of outsourcing

deductions department

> Cleared transactions in SAP, and trade items in Siebel, Created

credits in SAP.

Coca Cola Enterprises, Inc. 9/21/2009-1/29/2010 (Temp. agency)

Deductions Analyst:

> Analyzed cause of deduction and determined if deduction was legitimate

or should be contested and presented again for collection

> Corresponded with customers, Account Executives, team members,

supervisors

> Utilized multiple databases and applications to investigate relevant

pricing profiles. These would include Access, Excel, Margin Minder,

AS400, CARMS, Price Authorization Tool, SAP, I-Vault, Insight,

Customer Marketing Agreements, Customer Portals, Internet Web-sites

> Worked deductions 12 months past date of delivery

> Assisted the company through clean up from transition of outsourcing

deductions department

Coca Cola Enterprises, Inc. 12/1/2008-5/1/2009

Auditor:

> Ensured research packets were SOX compliant

> Coached researchers on audited packets regarding errors

> Revalidated pricing to ensure chart of authority, promotion time

frame, brands, packages, quantities

> Verified spreadsheets formatted properly

> Confirmed all required supporting documentation was received

> Validated Profit Centers

> Ensured Post Invoice Adjustment/Customer Marketing Agreement were not

required

> Verified packet totals balanced with SAP

> Updated errors, logged packets in Access database

Coca Cola Enterprises, Inc. 8/2006-12/1/2008 (Entered 5/2006 thru temp

agency)

Deductions Analyst:

> Reviewed all applicable deductions in portfolio (i.e. Kroger banner)

> Analyzed cause of deduction and determined if deduction was legitimate

or should be contested and presented again for collection

> Corresponded with customers, Account Executives, team members,

supervisors

> Wrote Excel Macro for short pay database

> Trained team members

> Identified trends, which would relate to the deduction

> Determined/identified solutions to deduction causes

> Recommended a plan of action to minimize/eliminate reoccurrence to

appropriate team members

> Created documentation to write-off or re-bill as needed

> Provided semi and monthly reporting of deduction portfolio as required

by management teams

> Maintained electronic storage files, which contained various support

documents or templates needed to process deductions

> Developed electronic customer profiles, which included deduction

history, contacts, re-bill requirements, and other information, which

might be unique to that customer

> Utilized multiple databases and applications to investigate relevant

pricing profiles. These would include Access, Excel, Margin Minder,

AS400, CARMS, Price Authorization Tool, SAP, I-Vault, Insight,

Customer Marketing Agreements, Customer Portals, Internet Web-sites

> Responsible for weekly Sales Center Charge Back process

o Reporting

o Audited error report

o Prepared packets for Sales Center Charge Back write offs

o Corresponded with the filed regarding resolution of items sent

to the Sales Center Charge Back

o Updated SAP with responses from field

o Kept the Access database current for accurate write offs

> Charged with responsibility to investigate and respond to all Post

Audits for 2 of the 4 business units within Coca Cola Enterprises

o Corresponded with customers to obtain supporting documentation

o Ran reports to verify pricing and quantity

o Corresponded with sales team and Customer Marketing Agreement

team members to verify customer claims

o Analyze documentation, reports, pricing sheets to approve claims

or deny claims for repayment

Crossmark, Plano, Texas 6/2004-10/2005

Administrative Associate:

> Account Executives support

> Client Service Manager support

> Customer service

> Pulled reports in Excel, filed, maintained tracking for all brands,

researched back up information to clear pending deductions in a timely

manner

> Processed payment requests and deduction requests

> Processed return authorizations, ordered samples

> Proactive in all brands trying to keep retailers up to date on

quarterly rebates and deductions

> Created promotion sheets in Power Point

> Developed knowledge of Cognos

Adjusters International, Dallas, Texas 2000 - 10/2003 (Entered 1/1/2000

temp. agency)

Office Manager:

> Sustained vendor relations and equipment, office supply purchasing

> Interviewed, hired and trained employees

> Office relocation

> Sales support and customer service

> Created ACT database for tracking pertinent information

> Open and closed files, billing

> Reported to Adjusters International-Colorado, banking, used Excel for

expense reports, commissions

> Computer hardware and software administration

> Researched and developed the most successful methods for locating and

contacting potential clients via the internet

> Personal assistant to co-owner, Microsoft Money used for personal

accounting, bill payment, bookkeeping

EDUCATION

Richland Dallas, Texas

Accounting, 2007-2008

UTD Richardson, Texas

Psychology, 2005-2006

Northwestern Technology Center, Alva, Oklahoma

Certificate, Business/Computers, 1999

Classes included Lotus Suite, Internet, Accounting, 10 key, database,

Quickbooks, on the job training at Bill Johnson's Correctional Facility,

and Central National Bank

97 Grade Average, President of Project Hope

REFERENCES

Available upon request.

Contact this candidate