Engineer Customer Service
Resume:
ARTHUR L. SMITH
Newport News, VA 23602
757-***-**** (home)
757-***-**** (cell)
************@*****.***
POSITION DESIRED: Field Service Engineer
SALARY: Negotiable
EDUCATION: Ohio State University - 2 years
Pioneer Joint Vocational School - Basic Electronics
Almeda University - B.S. Electronics Technology
WORK EXPERIENCE:
Feb. 2011- Sears Parts and Services, Hampton, VA
Feb. 2007 Position: In-Home Electronics Technician/Safety
Captain
Diagnosed and repaired to component level all televisions (plasma, LCD, and
projection), home theater equipment and stereo systems in customer's homes.
Maintained inventory and stock tracking. Used laptop to interface with
computer-generated routing system.
Troubleshot in conjunction with manufacturer's support protocol. Insured
that van was maintained and organized for work responsibilities. As Safety
Captain, attended meetings and presented reports to employee groups.
Feb. 2007- Suttle Motor Corporation, Newport News, VA
Oct. 2004 Position: Alignment Technician
Performed automotive alignment procedures using computerized Hunter
Alignment System. Test drove automobiles to insure proper operating
condition. Checked and prepared new automobiles for sale. Assisted with
repairs to automobiles. Trained other personnel in alignment procedures.
Completed training in Automotive Youth Educational Systems and received
certification as an Ayes mentor. Trained and served as a role model for
summer interns while teaching them to use the Hunter Alignment System.
Oct. 2004- Abbott Labs, Cary, NC
Jan. 1996 Position: Technical Executive
Installed, maintained, and provided customer support for LSI and
microprocessor controlled medical diagnostic systems manufactured by Abbott
Labs. Provided field service support in a variety of settings to include
hospitals, blood banks, clinics, doctors offices, and reference/research
labs. Provided operator training on site as needed. Isolated and
troubleshot performance issues to identify nature of malfunction and
determined course of action to resolve problems. Position required
frequent interface with manufacturing support personnel to assist in the
resolution of service calls. Installed and updated software on all Abbott
operating systems. Extensive use of laptop diagnostics and Lotus notes for
administrative duties and inhouse communications. Maintained Instrument
Responsibility Listing database and customer database. Provided service
reports and analysis of problems. Documented hardware and software
failures.
Dec. 1995- Abbott Diagnostics Division, Annapolis, MD
Jan. 1989 Position: Senior Field Service Engineer
Installed, maintained, and troubleshot transfusion diagnostic systems and
hematology analyzers. Performed technical service bulletins. Provided
preventive maintenance on all product lines. Covered calls for other
service districts when requested. Cities covered in this regard included
New York, Miami, Boston, Dallas, Washington DC, and Charleston, SC.
Dec. 1988- Abbott Diagnostics Division, Annapolis, MD
Dec. 1985 Position: Field Service Engineer
Installed and maintained clinical chemistry and nuclear analyzers and
therapeutic drug monitoring systems at customer sites. Provided technical
support for medical technologists operating the systems. Performed
modifications and technical updates as needed.
Nov. 1985- Wyle Labs, Hampton, VA
Nov. 1983 Position: Senior Technician
Performed system maintenance on DEC 11/55 and DEC 11/70 systems with RK05J
and RL02 disk drives used for research. Performed maintenance on Hewlett
Packard 1000 systems and peripherals which included HP7906 and HP7912 disk
drives, Winchester hard disk drives and Shugart floppy drives used in VT
180 personal computers and Decmate word processing systems. Repaired line
printers to include Digital LPQ02, LA-120, and LA-34 and LA-36 printers.
Completed NASA soldering school, IBM Personal Computer trouble shooting
course, and small systems course. Assisted board repair in troubleshooting
DEC and HP power supplies and printed circuit boards to component level
using bench test equipment including the Octopus. Became familiar with DEC
and HP diagnostics in the isolation of system malfunctions to board level
on site and then to component level on the bench at Wyle.
Nov. 1983- Marquette Electronics, Milwaukee, WI
Apr. 1981 Position: Field Service Engineer
Responsible for corrective and preventive maintenance of DEC PDP/11 and
LSI/11 systems with CDC 300 megabyte disk drives for mass storage.
Maintained and modified to component level Marquette designed computer
systems for electrocardiography using the Motorola 6800 microprocessor
which used Digital TU-58 tape drives for storage. Serviced Digital
microcomputers on line to the Naval Regional Medical Center's 11/34
mainframe via Vadic modems to LA-120 line printers and DEC VT 100 video
terminals. Used the telephone to troubleshoot with the customer to resolve
problems. Installed field change orders and systems upgrades as requested
by Milwaukee field support.
Apr. 1981- Fairchild Weston Systems, Sarasota, FL Schlumberger
Dec. 1979 Position: Customer Service Engineer
Operated and maintained mobile data acquisition systems for military tank
(HSTVL) engineering tests at Aberdeen Proving Grounds with DEC 11/34
systems using DEC disk drives, Sangamo Weston and Western Peripherals tape
drives collecting data using pulse code modulation systems by EMR and F.M.
telemetry. Also operated similar systems on site at Boone, NC on windmill
systems for the Department of Energy and completed installation and
operation of the mainframe data reduction and analysis system at NASA,
Plumbrook Station, in Sandusky, OH.
Dec. 1979- EMR-Telemetry, Sarasota, FL Schlumberger
Jan. 1978 Position: Outside Purchased Equipment Technician
Set up and operated a testing lab for Schlumberger Well Services and tested
PDP/1134 computers, Plessey Memories, ADD's 200 terminals, NCR keyboards
and thermal printers. Responsible for repair or return to OEM for warranty
repair of all equipment listed above to board level. Maintained files on
all items tested or repaired in warranty. Dealt directly with Digital
Equipment Corporation of Maynard, MA and Applied Digital Data Systems of
New York on either repair of circuit boards or complete units.
Dec. 1977- Continental Cablevision, Galion, OH
Nov. 1974 Position: Service Technician
Installed and serviced cable television power supplies, amplifiers, line
splitters, and signal conditioning equipment. Handled service calls to
homes of customers and assisted in training new technicians.
Aug. 1977- Westinghouse, Mansfield, OH
Nov. 1974 Position: Assembler
Assembled electric ranges on assembly line and performed general phases of
range construction.
ADDITIONAL SCHOOLING:
Introduction to PDP/11 Basics, Schlumberger Sangamo Weston
PDP/1134A Computer Operation and Maintenance PCM as Applied to Telemetry
700 Series Equipment
Marquette Schools:
Computer Assisted Systems for Exercise
Microcomputer Augmented Cardiographs
3000 Series Cardiographs
4000 Series Cardiographs
Marquette Universal Systems Familiarization
General Electric PDS 3000 Systems
General Electric PDS 3036 Systems
Abbott Schools:
Customer Satisfaction Skills
Imx Analyzer
VP Clinical Chemistry Biochromatic Analyzer
ANSR Quantamatic
Proquantum Systems
Spectrum and Epx Clinical Chemistry Systems
Transfusion Diagnostics Flexible Pipettor Center and Parallel Processing
Center
Commander Systems
Axsym Immunoassay System
LCx DNA Probe System
Alcyon 3001 System
Spectrum Series R
TDxFLX
Imx Immunoassay Systems
Cell-Dyn Series 3000 Hematology Analyzers
Cell-Dyn 1700/1600/1400 Series Hematology Analyzers
Suttle Schools:
Hunter Wheel Alignment
Hunter Vibration Diagnosis and Correction Systems
I-Car Steering and Suspension
Advanced Auto Collision/Structural Repair
Sears Schools:
SONY Triage and Troubleshooting CTV-47
SONY Triage and Troubleshooting CTV-48
SONY Triage and Troubleshooting CTV-49
Sears HE Product Training
Training in Haier, Hitachi, JVC, Panasonic, Philips, Mitsubishi, LG, SONY
products
REFERENCES:
John Stout, National Hematology Manager (retired), Abbott Labs
4273 Viavila Avenue
Pleasanton, CA 94588
John Peay, Medical Technologist
6209 Chelsea Crescent
Williamsburg, VA 23188
Troy Ashby, Technical Executive
1604 Emerald Woods Drive
Chesapeake, VA 23321
Sarah Ceperly, Lab Supervisor, Internal Medicine of Portsmouth
Dann Williams, Technical Manager (Sears)
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