Sales Customer Service

Jamie Mark Spates

New York, NY 315-***-**** . *****.******@*****.***

Professional Experience

Rustic Pathways, April 2004 - Present

China, Vietnam, Thailand, Cambodia, Laos, Myanmar, USA

For the last seven years I have been working with the international student

and adult travel company Rustic Pathways. While quickly rising to the title

of Director my areas of responsibility have included new business

development, domestic and international sales, customer relationship

management and marketing. Living primarily in Asia, my work in these and

other areas has been instrumental in developing Rustic Pathways into a

global leader.

Manager of Global Sales

. Led inside sales of global educational travel programs for high school

students, groups, families, and college students with annual revenue

of $15 million in 2009-2010

. Responsible for largest US sales territory (NYC & Tri-State) with

annual revenue of $3 million, achieved by providing excellent sales

support and customer service to a demanding client base through sales

presentations both at clientele's homes and educational travel fairs

. Quintupled Rustic Pathways' annual revenue over five year period

through the development of new Asian programs and outstanding sales

records

. Created five Rustic Pathways catalogs (200+ pages), including editing

all photos and text while also serving as liaison with international

publisher in annual production of 50,000 catalogs

. Created, marketed and managed numerous customized family, adult and

school-led programs across various countries in APAC

Director of China, Vietnam, and Gap Year

. Created a new division of travel programs with annual revenue of $2.5

million across 21 countries

. Designed and executed diverse educational, community service, and

adventure travel programs throughout China, Vietnam, and Thailand with

an annual revenue of $5 million after executing all field research,

safety analysis, logistical and financial planning, and marketing

. Recruited and managed a staff team of over 30 individuals, including

local staff & foreign nationals while maintaining responsibility for

annual safety and global movements of 300 clients

. Guided adventure and photo programs throughout Thailand, Laos, China,

Vietnam, Cambodia & Myanmar

ESL Instructor, 2001 - 2004

China, Vietnam

. Professor of English at Peizheng College in Guangdong Province for '01-

'02 academic year

. Designed specialized ESL college classes and taught English at ILA in

Southern Vietnam

. Created and oversaw private English tutoring business in Ho Chi Minh

City, Vietnam

Educational Experience

Hobart and William Smith Colleges, Class of 2001

Geneva,

NY

. Bachelor of Arts - English Literature major, Arts and Education minor

University of Pittsburgh and Institute of Shipboard Education

. Semester at Sea, fall 1997 Voyage

Skills

. Fundamental language skills in Vietnamese, Thai, and Mandarin

. Microsoft Office Suite, Adobe Photoshop, Adobe Lightroom

. Professional digital SLR photography [jamiespates.com], journalism

. Emergency First Responder, Wilderness First Responder, PADI Rescue

Diver

Personal Experience

. Lived and worked throughout Europe, the Middle East, and Asia

. Traveled around the world by ship in 1981 and 1984

*Confidential resume: please do not contact my current employer.

References available upon request.*

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