Human Resources Manager

P. JOY DONJON

**** ******** ***** ~ Tampa, Florida, 33624

+965-***-**-*** ********@*****.***

COORDINATOR

Housing ~ Human Resources ~ Logistics ~ Administration

Dynamic, versatile Coordinator with proven success efficiently managing

housing, human resources, materials, supplies and administration. Superior

problem solving and troubleshooting abilities. Outstanding communication

and interpersonal skills; easily interact with clients, vendors, staff,

and executive management across various cultures. Consummate professional

with a strong dedication to customer service; consistently perform above

and beyond requirements. Possess excellent computer skills and dual U.S.

and UK passports and drivers licenses. Additionally proficient in:

( Staffing ( Billeting ( Training & Mentoring

( Team Leadership ( Deployments ( Standard Operating

Procedures

PROFESSIONAL EXPERIENCE

COMBAT SUPPORT ASSOCIATES (CSA), Ali Al Salem, Kuwait 2008 - 12 Feb,

2011

Housing Senior

. Coordinate housing assignments in accordance with corporate, military,

and local policies and prepare rooms in unit billet or barracks.

. Collaborate with Transportation Office and unit representatives

regarding in-processing / clearing procedures, unit schedules, and the

scheduling of new accommodations.

. Interact with OIC or NCOIC regarding "exception to policy" cases.

. Perform pre and final clearance inspections regarding property

accountability, configuration correctness, functionality, and

cleanliness.

. Maintain comprehensive, detailed billeting records and update the

billeting locator list daily.

. Brief customers regarding accommodations, provide equipment, rules, and

responsibilities.

. Resolve various problems promptly, effectively interacting with trusted

repair service providers and completing all necessary service order forms

and documentation.

. Ensure staff follows all standard operating procedures regarding work

procedures including escorting cleaning and maintenance personnel in

controlled areas.

. Conduct quality control spot checks and verify accuracy of previously

completed assignment packets.

. Administer customer assessment surveys to departing guests to collect

feedback on services provided.

. Provide regular and special reports regarding area of assignment.

. Train and mentor employees; convey standard operating procedures and

explain office programs.

Accomplishments

< Selected above the existing and higher ranking Housing Seniors to be

officially made the temporary Housing Night Shift Supervisor.

< Addressed, immediately upon arrival in Kuwait, the lack of safety

checks being performed; now safety checks in accommodations are

routinely performed.

< Secured additional civilian male designated housing accommodations

which were in high demand.

MEDITERRANEAN SHIPPING COMPANY, Ipswich, United Kingdom 2007 - 2008

VDU / Freight Collections Clerk

. Controlled, as part of team, collection of funds from UK shipping clients

for cargo booked overseas and inputted departmental invoices and bill of

lading data.

. Liaised with overseas clients to ensure charges were correctly

manifested.

. Collected and verified invoice costs prior to authorizing release of

cargo.

. Hired from temporary agency position to permanent company employee, a

result of outstanding performance.

P. JOY DONJON Page Two

PROFESSIONAL EXPERIENCE (Continued)

KELLOGG BROWN & ROOT, LSA Anaconda, Balad, Iraq 2004 - 2007

Billeting Manager, Base Housing, Logistics Department

. Served as Billeting Manager for the Middle East's largest Base Housing

operation, serving 14,000.

. Negotiated between Air Force and Army housing smoothly.

. Supervised work, ensuring all was performed in compliance with safety

regulations and quality assurance / quality control (QAQC) rules and

regulations.

. Coordinated military and civilian personnel to assertively resolve issues

and deliver client satisfaction.

. Developed and implemented performance standards and internal controls.

Accomplishments

< Developed and wrote new Billeting Statement of Work that was

implemented theater wide.

< Implemented a standardized Billeting computer program throughout the

department.

< Established new standard operating procedures for LSA Anaconda

Garrison Billeting Office.

< Promoted twice above peers to Lead Coordinator within three months

and to Billeting manager within one year of arriving.

< Received "Excellent" ratings or better for all Defense Contract

Management Agency and government inspections.

< Implemented, as part of team, initial Maximo program.

UNIVERSITY COMMUNITY HOSPITAL, Tampa, Florida 2001 - 2004

Human Resources Specialist

. Implemented recruitment initiatives and screening application processes.

. Submitted and tracked drug, alcohol, and criminal background checks and

health screenings for all new employees; reported findings to management

and prospective personnel.

. Scheduled new-hire start dates and ensured attendance to orientation was

met.

. Created, updated, and maintained personnel files.

. Evaluated, analyzed, and reported HR actions for procedural correctness,

adherence to policies / regulations, and completeness of documentation.

. Maintained personnel database and ran audits by double entry into new and

old systems.

. Served as travel coordinator for employee vacations and trip packages;

promoted activities / packages and negotiated rates and discounts.

Accomplishment

< Supported system wide upgrade to the Lawson Personnel Management

System, performing system checks and balances to ensure 100%

information accuracy.

MINISTRY OF DEFENSE, RAF, Lakenheath, United Kingdom 1989 - 1992

Administrative Officer

. Serviced 20,000+ Air Force members and their families, helping navigate

local housing issues, and secure rentals and military housing

assignments.

. Processed claims related to relocation expenses and billeting costs.

EDUCATION AND TRAINING

HILLSBOROUGH COMMUNITY COLLEGE, Tampa, Florida

Certificate, Real Estate, 2003

ULTRASOUND DIAGNOSTIC SCHOOL, Tampa, Florida

Diploma, Medical Assisting, 1997

KBR Training: Introduction to Maximo; Frontline Supervisor Course

RAF Training: Administrative Officer Management School

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