Sql Server Quality Assurance
Resume:
Paula Harrell
Dunwoody, GA *****
*********@*******.***
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JOB OBJECTIVE: Seeking an opportunity to utilize my skills, education, and
energy in a working environment that offers a good, solid career path.
SUMMARY OF QUALIFICATIONS:
* 4 years experience helping organizations implement technical solutions
cost-effectively by communicating and determining technical
requirements.
* Quick learner, with the ability to work with complex technology;
Adapts to training and developing new skills quickly for changing work
environments
* Creative thinker whose ideas determine how technology can serve the
business
PROFESSIONAL EXPERIENCE:
November 2010 - Present Business Analyst
Teachers Retirement System of Georgia, Atlanta GA
. Perform strategic business research to develop in-depth understanding
of business need.
. Responsible for ensuring that all documentation accurately reflects
the current status of changes and outstanding issues so that business
requirements reflect application features and functions.
. Ensures that all items follow the change management process and are
entered and tracked through the change management software.
. Coordinates groups of business personnel who test, evaluate and
validate new functions and applications, and identify issues in
software or services.
June 2010 - November 2010 Billing Systems Analyst
DOW Networks, Atlanta, GA
. Update billing systems databases using SQL Server DTS
. Revises and analyze reports and billing systems issues using SQL
Server Management Studio.
. Renew and maintain incoming price changes in billing systems using
Excel, Access and SQL Server and liaise with management for price
updates.
. Performs audits and reporting ensuring all potential revenue is
captured and all clients billed correctly.
. Administration of Salesforce CRM software and billing system to
provide first level support for customer issues.
. Distinguishes areas of improvements in billing systems and processes
with senior management for data management and revenue reporting for
new projects.
November 2008 - July 2009 Database Developer
Results Technologies, Kennesaw, GA
. Played key role in prioritizing needs for outsourced technical
projects to meet business needs, re-evaluate reports, and make
improvements to optimize business needs.
. Successfully initiated enhancements to reports by surveying needs and
facilitating discussion between clients.
. Motivated staff through clear communication and outstanding
organizational skills
. Update and analyze reports using SQL Server and Visual Studio to
update stored procedures, create and update databases, tables, and
code.
August 2007 - July 2008 Setup Configuration Analyst
Hewitt Associates, Atlanta, GA
. Configured tables/parameters for Hewitt information system, which
consults with more than 3,000 large and midsize companies to develop
and implement HR business strategies
. Modified HR business applications using DB2 and Mainframe, writing SQL
queries, creating reports and modifying tables, running batch jobs
against databases to produce accurate reports and replicate system
processes. Modified code using proprietary system tools such as
Workbench, and Conversations.
. Performed and executed initial debugging procedures and testing,
producing accurate documentation and resulting in meeting project
schedules and less defects.
. Created written thorough and easy to read documentation of software
specifications and design using Snag-It, MS Word, and MS Visio.
. Collaborated with Project Managers and Systems Analysts to utilize
given client requirements documents and historical analysis of test
results to handle issue evaluation, research, and resolution and
debugging.
August 2006 - August 2007 Systems Administrator
Lendmark Financial, Conyers, GA
. Monitor Helpdesk phone and inbox to provide technical support for
employees for over 100 branches throughout the US.
. Setup new employees in system and assign permissions to folders and
groups
. Assisted with Quality Assurance by analyzing hardware and software
problems before escalating to next level support.
. Research and troubleshoot employee problems before escalating to next
level support
. Input into ticket tracking system accurate and complete description of
problems, inquiries and service requests
. Assign tickets to appropriate field technician and continuously
track/monitor status of open tickets in the effort to ensure
resolution times
EDUCATION:
Bachelor in Information Technology Graduation: April 2006
American Intercontinental University Hoffman Estates, IL
Associates Business Administration Graduation: May 2004
Gordon College Barnesville, GA
TECHNICAL SUMMARY:
. Software: Windows Server, SQL Server, Visual Studio, Team Foundation
Server, Lotus Notes, Outlook, Maestro, MS Project, Quick Base, Remedy
IT, Excel, Access, MS Word, Visio
. Databases: SQL Server, SSIS, SSAS, SSRS, SharePoint, Oracle, Access,
DB2, ADO.NET
. Networking: TCP/IP, XML, HTML, WAN/LAN
. Operating Systems: Windows XP, Windows NT, Macintosh, Linux
. Languages: Visual Basic, C++, SQL, T-SQL, HTML, ASP.NET
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