Customer Service Manager

Sherrell K. Green

**** ******* *******, **** ***

Suitland, Maryland 20746

Telephone: 301-***-**** or 202-***-**** Email: **************@*****.***

OBJECTIVE:

I seek a position where I can use my comprehensive knowledge, skills and

abilities in Administrative/Paralegal services. I have excellent

analytical, interpersonal and support skills; and I am skillful at working

collaboratively and independently, multi-taking and learning new processes.

SUMMARY OF QUALIFICATION:

. 15 years plus of progressive administrative experience

. 10 years of direct paralegal experience (patent and trade)

. Extensive customer service experience

EDUCATION:

. Associate of Arts, Paralegal Studies, Montgomery College, Silver

Spring, MD

(Currently attending part-time/evenings)

. Graham Webb Hair Academy Arlington, VA 1995 (Licensed/Cosmetologist)

. Forestville High School,Forestville MD 1991 (Diploma)

PROFESSIONAL EXPERIENCE:

Innovative Technologies, Inc. Alexandria, VA

(United States Patent and Trade Office)

Sep 2003- Mar 2009

Document Processor/ Paralegal

. Assisted Attorney's and staff with paralegal support; and prepared

patent assignments

. Scanned, indexed and processed incoming files according to patent

standards

. Managed and tagged images associated with trademark applications

. Compiled and verified data for new application assembly

. Provided utilization codes for tagging system and processed filing

fees

Vistronix Inc. Washington, DC

(Fannie Mae)

Feb 1998-Sep 2003

Mail Processor/Team Leader

. Identified and assigned accounts to respective departments and staff

. Supported boarding and training of new staff and paralegal

. Reviewed and analyzed applications to ensure trademark compliance

. Uploaded and scanned patent documents for processing

. Edited and Proofed patent deeds for internal and external delivery

. Ensured management of documents in electronic management systems

Mailbox Etc. Washington, DC

June 1995-Feb 1998

Assistant Manager

. Managed office workflow; and reconciled business accounts

. Provided personnel supervision, ordered and maintained supply

inventory

. Performed general office and customer service support functions

. Maintained customer contact, mailing and other lists; and packaged,

coded and shipped domestic and international mail

. Identified operational processes to improve administrative functions

and revenue

SKILLS:

. Excellent interpersonal, problem solving and customer service skills;

. Excellent written and oral communication skills;

. Self -initiator, quickly learns new processes, procedures and systems;

. Superior leadership, management and organization skills;

. Excellent ability to work collaboratively and independently.

SPECIALIZED TRAINING:

. Microsoft Office Suite

. Trademark Monitoring System, Barcode Scanners, Ascom and Paragon

Pitney Bowes mail equipment, National and International coding and

shipping mailing

AWARDS/OTHER:

. Vistronix: Anniversary Award, Team Leader Loyalty and Dedication

Award, Perfect Attendance Award

. PEPCO: Community Relations and Educational Service Award

. Ladies of Camelot: Special Recognition Team Player Award

. Accustomed to handling sensitive information.

. Type 40 WPM

Paralegal Studies

References furnished upon request. Licensed

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