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Customer Service Assistant

Irving, Texas, 75063, United States
March 06, 2011

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Colleen M. McGuinn **** West

Royal Lane

Apartment 808

Irving, TX



(cell phone)

EDUCATION: University of Dallas Graduated Summer,

**** *****e: B.A. in History

Internship June - August 2008: Jackson County

Historical Society, Independence, Missouri

Responsibilities: Filed / indexed preserved

historic court documents (land transfers, divorce

cases, etc.) and catalogued family letters

from the 1800s using Excel.

Studied Abroad August - December 2006: University of Dallas Due

Santi Campus - Rome, Italy


08/09 - present Hostess

Champps Americana, Irving, Texas

. Maintain a high level of customer service

. Answer multi-line phone and directing calls accordingly

. Schedule dining reservations and arrange parties

. Train new employees

. Employee of the month for June 2010

11/09 - 02/10 Statistician

11/10 - 02/11 University of Dallas, Irving, Texas

. Responsible for keeping live electronic stats for men's and

women's basketball

. Reported halftime and final statistics to visiting and home


9/05 - 5/09 Assistant to Sports Information Director

University of Dallas, Irving, Texas

. Set up score-keeping equipment - electronic and manual entry

systems - prior to athletic

events (softball, baseball, lacrosse and men's /

women's soccer and basketball

. Maintained game stats (data entry and hard copy). Compiled / distributed

game information

and summary for Athletic Departments, newspapers and

Division III online site.

. Wrote articles for the University of Dallas Athletic Department website.

. Responsible for training/oversight of student workers.

5/07 - 8/07 Rides Assistant Lead

6/04 - 8/06 Rides Ambassador

Worlds of Fun, Kansas City, Missouri

. Managed crew relations, handled guest complaints

. Responsible for daily paperwork, timesheets, ride maintenance reports.

. Helped maintain a clean and safe environment for guests and employees.

. Received blue ribbon for outstanding employee/customer service.

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