Customer Service Assistant
Resume:
Colleen M. McGuinn **** West
Royal Lane
Apartment 808
Irving, TX
75063
(cell phone)
*******.*******@*****.***
EDUCATION: University of Dallas Graduated Summer,
**** *****e: B.A. in History
Internship June - August 2008: Jackson County
Historical Society, Independence, Missouri
Responsibilities: Filed / indexed preserved
historic court documents (land transfers, divorce
cases, etc.) and catalogued family letters
from the 1800s using Excel.
Studied Abroad August - December 2006: University of Dallas Due
Santi Campus - Rome, Italy
EXPERIENCE:
08/09 - present Hostess
Champps Americana, Irving, Texas
. Maintain a high level of customer service
. Answer multi-line phone and directing calls accordingly
. Schedule dining reservations and arrange parties
. Train new employees
. Employee of the month for June 2010
11/09 - 02/10 Statistician
11/10 - 02/11 University of Dallas, Irving, Texas
. Responsible for keeping live electronic stats for men's and
women's basketball
. Reported halftime and final statistics to visiting and home
coaches
9/05 - 5/09 Assistant to Sports Information Director
University of Dallas, Irving, Texas
. Set up score-keeping equipment - electronic and manual entry
systems - prior to athletic
events (softball, baseball, lacrosse and men's /
women's soccer and basketball
. Maintained game stats (data entry and hard copy). Compiled / distributed
game information
and summary for Athletic Departments, newspapers and
Division III online site.
. Wrote articles for the University of Dallas Athletic Department website.
. Responsible for training/oversight of student workers.
5/07 - 8/07 Rides Assistant Lead
6/04 - 8/06 Rides Ambassador
Worlds of Fun, Kansas City, Missouri
. Managed crew relations, handled guest complaints
. Responsible for daily paperwork, timesheets, ride maintenance reports.
. Helped maintain a clean and safe environment for guests and employees.
. Received blue ribbon for outstanding employee/customer service.
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