Project Manager Customer Service
Resume:
Ashley Gochenaur
Arvada, CO 80002
******.*********@*****.***
EDUCATION Cedarville University
Cedarville, OH
May 2007 Bachelor of Arts Comprehensive Communication, GPA 3.3
Emphasis in Business Administration; Minor in Business
Management and Bible
CORE Confident Personable Self-Motivated
Dependable
STRENGTHS Effective Communicator Proficient Teachable
Inventive
Flexible Leader Reliable
Team Player
EXPERIENCE
9/09-Present Director of Communications
Denver, CO
Providence Bible Church/Encompass
. Create, schedule, staff, budget, and manage events designed
to raise funds, bring awareness, and engage the community
with the mission of Providence Bible Church and Encompass
. Coordinate volunteers and mentors by recruiting, training,
managing, and supporting them throughout programming and
events
. Manage public relations and marketing including press
releases, newsletters, print materials, and all web-related
content
9/07-4/09 Willow Creek Association
Chicago, IL
Web Project Manager & Specialist
. Created, managed, and implemented schedules, critical paths,
deadlines and requests for web-related projects
. Understood each project scope, requirements and deliverables;
acted as the single point of contact between the design team,
project requestor, development team, and external vendors
5-8/07 HOPE International
Zaporozhye, Ukraine
Children's Ministry Intern
. Created and developed marketing brochures and various
Tomorrow Club materials
. Assisted the national team with English clubs and Tomorrow
Club camps throughout the country
8/04-5/07 Admissions Office
Cedarville, OH
Admissions Assistant
. General office duties including answering phones, collating
files, contacting prospective students, and greeting and
directing guests to locations
. Coordinated guest visits by taking information and scheduling
events during their stay
2-11/06 National Christian Multi-Cultural Student Leadership Conference
Cedarville, OH
Registration Director
. Created and developed registration format for conference
housing over 500 guests
. Provided customer service by troubleshooting and overseeing
guest concerns and needs on an individual basis
5-8/06 Willow Creek Association
Chicago, IL
Resource Center Intern
. Created, arranged, and supervised training materials for
resource centers, including designing and maintaining the
training binder, training 200 volunteers, and equipping
volunteers to successfully run their resource centers
. Assisted volunteers by running a hotline phone to answer
their questions and concerns
SKILLS Excellent understanding of Microsoft Office Suite; strong
administration, communication, and leadership skills; detail
oriented; capable of multitasking and troubleshooting; able to
create new systems and processes
ACTIVITIES Volunteer at Champa House (transitional housing for single
mothers); Volunteer at Denver Rescue Mission; Fulfillment
manager for fair trade company Trade As One; Student Center
Activities Board Event Planner
Contact this candidate