Customer Service High School
Resume:
ELVENA S. EDWARDS
**** ****** **** #*** *******, TX 77082
******.*******@*****.***
SUMMARY
Self- motivated with excellent communication skills. Has the knowledge to proficiently run all Microsoft
applications. Team player with proven leadership, decision- making and follow through; ability to identify
and resolve problems; known to communicate effectively with all levels of personnel and maintain a
sense of humor in a fast paced and rapidly changing environment.
SKILLS
Bilingual
Ability to run all Microsoft applications
Knowledge and experience with case coordinating
Excellent filing and organization skills
Experience in handling confidential paperwork
Ability to take more accurate phone messages and deliver messages promptly
Good- customer relations background
EDUCATION
2004 Alief Elsik High School Houston, TX
High School Diploma
Current American Intercontinental University Houston, TX
Criminal Justice
EXPERIENCE
2010- Current Superior Staff Resources Houston, TX
INBOUND CUSTOMER SERVICE
ACS contract position 9/2010
Answered multiple incoming calls
Informed patients of terms due to membership
Assisted clients with retrieving credit reports
Cancelled membership accounts
2008- 2009 P.F.S. Group Houston, TX
OUTBOUND CUSTOMER SERVICE
Familiar with Memorial Hermann Hospital system
Inform patients of balance information
Knowledge of medical insurance
Contact insurance companies for verification of Explanation of Benefits
Experience with the ACT program and Strata Dial system
2007- 2008 Tax Masters Houston, TX
CASE COORDINATOR
Assist over 1,000 clients with their tax debt/ IRS.
Successfully complete all deadlines by time requested
Coordinate a case load of over 1,000 clients on a daily basis
Organize and prepare confidential legal paperwork for representation
File Appeals
2006- 2007 World's Gold and Diamonds Houston, TX
FRONT DESK RECEPTIONIST
Data entry for the accounting department and inventory for diamond jewelry
File and deliver correspondence to the correct department
Compute amount of postage required for outgoing mail, depending on weight and classification
Operate 9 phone line system with high volume calls
Travel to different cities for diamond jewelry shows
2005- 2006 Allied Data Corporation Houston, TX
INBOUND CUSTOMER SERVICE
Answer multiple phone lines for many huge credit card companies
Data entry for active paying clients
Update and organize outgoing mail for client correspondence
Retrieve payments over the phone
Assist sale department with paperwork
Contact this candidate