ELVENA S. EDWARDS

**** ****** **** #*** *******, TX 77082

abhru0@r.postjobfree.com

832-***-****

SUMMARY

Self- motivated with excellent communication skills. Has the knowledge to proficiently run all Microsoft

applications. Team player with proven leadership, decision- making and follow through; ability to identify

and resolve problems; known to communicate effectively with all levels of personnel and maintain a

sense of humor in a fast paced and rapidly changing environment.

SKILLS

Bilingual

Ability to run all Microsoft applications

Knowledge and experience with case coordinating

Excellent filing and organization skills

Experience in handling confidential paperwork

Ability to take more accurate phone messages and deliver messages promptly

Good- customer relations background

EDUCATION

2004 Alief Elsik High School Houston, TX

High School Diploma

Current American Intercontinental University Houston, TX

Criminal Justice

EXPERIENCE

2010- Current Superior Staff Resources Houston, TX

INBOUND CUSTOMER SERVICE

ACS contract position 9/2010

Answered multiple incoming calls

Informed patients of terms due to membership

Assisted clients with retrieving credit reports

Cancelled membership accounts

2008- 2009 P.F.S. Group Houston, TX

OUTBOUND CUSTOMER SERVICE

Familiar with Memorial Hermann Hospital system

Inform patients of balance information

Knowledge of medical insurance

Contact insurance companies for verification of Explanation of Benefits

Experience with the ACT program and Strata Dial system

2007- 2008 Tax Masters Houston, TX

CASE COORDINATOR

Assist over 1,000 clients with their tax debt/ IRS.

Successfully complete all deadlines by time requested

Coordinate a case load of over 1,000 clients on a daily basis

Organize and prepare confidential legal paperwork for representation

File Appeals

2006- 2007 World's Gold and Diamonds Houston, TX

FRONT DESK RECEPTIONIST

Data entry for the accounting department and inventory for diamond jewelry

File and deliver correspondence to the correct department

Compute amount of postage required for outgoing mail, depending on weight and classification

Operate 9 phone line system with high volume calls

Travel to different cities for diamond jewelry shows

2005- 2006 Allied Data Corporation Houston, TX

INBOUND CUSTOMER SERVICE

Answer multiple phone lines for many huge credit card companies

Data entry for active paying clients

Update and organize outgoing mail for client correspondence

Retrieve payments over the phone

Assist sale department with paperwork

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