Project Manager Customer Service

Dan Kellogg

**** *. ******* ** ***** Highway apt. 2311 • Austin, TX 78746 • 512-***-**** ● ********@******.**.***

Professional Summary

Experienced IT professional specializing in Global IT Services

Key skills include:

Computer Operations Customer Service & Support Forecasting & Budgets

Hardware Management MES Operations Performance Monitoring

Leadership Development Multi Site Operations Outsourcing

Maintenance Management Capital Equipment Purchasing Factory Production

Equipment Installation Factory Networks / IT infrastructure Office Management

Career Highlights

• 10 yrs experience in IT Infrastructure and Data Center Implementation & Operations

• Managed Desktop and Laptop support Operations

• Expatriate assignment in Dresden Germany (2 yrs)

• International experience in Asia, India, Europe (8+yrs)

• Extensive Production Control and Logistics systems experience in Semiconductor industry (10+yrs)

• Managed 6 Data centers in North America and 2 in UK concurrently

• Globalization of IT Operations (2yr)

• Responsible for all Service Level achievement including: Operational metrics (SLA’s, MTTR), Incident/Service

management, Problem management, Change Management

• Managed deployment of Global Tools: Performance monitoring (BMC Patrol)

• Managed deployment of Virtualization at AMD. 350 physical servers replaced by 11 ESX virtual hosts.

• Deployed DR infrastructure and began replication of data between Austin, Tx and Ft. Collins, Colorado

• Participated in multiple Data Center moves/consolidations (US based and Global)

• Experience with AMHS, Factory System support, MES systems (Project Manager and Operations Manager)

Work Experience

HCL America, Austin, Tx Sept. 2008 – Present

General Manager – Global IT Infrastructure Service Delivery.

Service Delivery Manager responsible for Infrastructure Operations at Constellation Brands Inc.

Data Center Operations for Xerox Global Data Center Operations. Data Center locations include 6 in North America, 2 in UK and

multiple remote sites across Europe and North America.

Advanced Micro Devices, Austin, TX October 1993 – May 2008

Senior IT Manager Systems Team/Data Center Manager (2003 2008)

Reorganized the Wafer Fab Data Center Operations team. Supplemented resources. Utilized metrics to measure the performance of

the organization. Established appropriate customer relationships and held periodic process/metric reviews. Upgraded hardware which

directly resulted in higher levels of utilization and lower technical issues. Led project to replace outdated and out of support servers in

the Corporate Data Center. Led project to upgrade SAP Storage. Collected performance data, compared current vs projected SAP

loads. Assisted negotiations with multiple vendors and convinced management team that tier 1 storage systems were required to

meet future requirements.

Key Accomplishments:

• Increased the performance/metrics of the team.

• Improved efficiency of data center operations.

• 150 old systems decommissioned and replaced resulting in improved Application performance, reduced

heat/electrical loads, and better system performance.

• Upgraded critical environments: SAP, File & Print, Exchange, Storage.

• Improved performance of outsourced Operations team.

• Improved customer satisfaction.

Senior IT Manager Desktop and Laptop Support Team (2002 2003)

Restructured Desktop/Laptop repair organization that had recently lost leadership due to layoffs/terminations. Helped transition team

members off the team that did not have appropriate skills dealing with customers or possess the technical skills necessary to be

successful.

Key Accomplishments:

• Transitioned the team to a highly effective, highly motivated team that met and exceeded customer and IT

management expectations.

• Developed company standards for laptops and desktops reducing parts inventory and improving support levels.

• Developed supplier relationship that resulted in substantial cost savings.

• Outsourced team to external contractor firm reducing labor costs and enhancing flexibility to increase/decrease

team size based on demand.

Senior IT Manager Planning and Development Team (2000 2002)

Managed system team responsible for developing Wafer Fab and back end planning systems in Germany, Texas, Malaysia, China,

Thailand and Singapore. Managed $5 million capital and $2 million expense budget.

Key Accomplishments:

• Gathered Business requirements from Wafer Fabs, Back End Operations and Corporate Planning teams enabling

accurate processes to be developed.

• Managed Proof of Concept tests of various vendors, ultimately selecting best of breed software package (Adexa).

• Managed deployment of Planning Systems in the Dresden Wafer Fab and Penang Back End Operations enabling

more efficient and accurate planning which resulted in less waste and enhanced profitability.

• Promoted Member of Technical Staff to Senior Member of Technical Staff. This individual assisted in integrating the

planning systems at AMD and continues to write new programs supplementing the programs deployed as part of the original

project.

• Planning systems are still in use today at AMD.

Project Manager Manufacturing Systems Wafer Fab Group (1998 2000)

Project Manager for various Manufacturing Wafer Fab Factory Systems for Austin and German Wafer Fabs.

• Responsible for deployment of various AMD developed Factory Systems Applications.

Production Control Section Manager (1993 1998)

Started two Production Control and Logistics organizations. Hired technicians, supervisors and managers to run the organization.

Worked with Planning, Manufacturing and Engineering organizations to develop Production Control processes. Leadership role in

Wafer Fab start ups in US and Germany.

Key Accomplishments:

• Staffed and managed the Fab 25 (Austin, Tx) and Fab 30 (Dresden, Germany) Production Control and Logistics

organization.

• Interacted with Product lines and Manufacturing Operations in developing initial production plans.

• Coordinated transfer of new employee’s from Texas to Germany.

• Responsible for German office management, including determining office space requirements, insurance

arrangements, and handling landlord relations.

• Managed initial Computer, Telecom and Security departments.

• Designed Logistics and Facilities support areas in Austin and Germany.

• Interacted with various government agencies, local government dignitaries, AMD Board of Directors and various

VP’s and officers of AMD.

Texas Instruments, Sherman, Texas 1980 1993

Wafer Fab Operator, Technician, Equipment Maintenance Supervisor, Wafer Fab Supervisor (1980 1993)

Wafer Fab operator and Manufacturing technician in TI’s Bipolar Fab operation and Back End Test Operation. As a Manufacturing

Technician, I identified a process improvement in the Wafer Fab manufacturing process which resulted in process improvements and

cycle time reduction.

Key Accomplishments:

• Learned to operate 100% of Wafer Fab Manufacturing and Test jobs.

• Developed and deployed process improvement processes in the Wafer Fab.

• Progressive promotion from operator to technician to Manufacturing Supervisor.

Education

B.A., Business Administration / Industrial Engineering, Austin College (Sherman, TX)

Associate of Business Administration, Grayson County Jr. College (Denison, TX)

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