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Customer Service Sales

Location:
Denver, Colorado, 80238, United States
Posted:
March 06, 2011

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**** **** **. ******, ** *****

PHONE: 720-***-****

E-MAIL: ********.*******@*****.***

******** ******** NUNEZ

OBJECTIVE

Dedicated individual with ambition to succeed in any environment. Although

I have great customer service and clerical experience, I love and am ready

to learn any new skills. I am up for any challenge. I love working with

others, but also work efficiently on my own. I am seeking a position where

I can excel while giving my best.

WORK EXPERIENCE

La Cueva Restaurant (Dec. 2007-Present)

9742 E. Colfax Ave. Aurora, CO

(303) ***-**** Alfonso Nunez

Server:

Handle Cash and Credit payments

Greet and seat customers

Face to face customer service

Side work (clean up)

ECreek Solutions Group

C201 1355 S. Colorado Blvd. Denver, CO

(720) ***-**** Lesa Hitzges

Quality Assurance (Jan. 2009 - Aug. 2010)

Monitor all call types for both call center locations.

Coach agents on live calls, guidelines, procedures, and sales.

Speak to sales teams on any changes or over all issues with the calls.

Enter data on details of calls while listening to calls.

Lead a meeting with Dish Network weekly about the calls in our center and

be well informed of any changes .

Data entry, charts on Excel, daily and weekly reports.

Communicate daily through email with QA department, supervisors, and

managers of both centers on various email programs.

Meet quotas and deadlines.

Typing, 10 key

All work done on computer programs such as Microsoft word, excel, power

point, outlook, etc.

Cover Receptionist Desk (Jan. 2009- Aug. 2010)

Greet clients and employees.

Answer phone calls and transfer them accordingly as well as provide

accurate information to callers.

Set up interview appointments with head of HR after.

Make copies of several documents for mangers and employees.

Fax documents to HR faculty.

Provide headsets and badges for employees.

Maintain a different quota for my QA calls when covering for receptionist.

Sales Agent (Dec. 2007-2009)

Retention and ARPU calls for Dish Network.

Cross selling for customer who already have Dish Network.

Customer service calls, empathize with customers who had bad experiences

and tough situations that lead to disconnection and try to bring them back

to Dish network.

Handle personal information confidentially, professionally and in a

sensitive matter.

Have product knowledge to efficient on all calls.

Chipotle Mexican Restaurant (July 2005- Feb. 2008)

13th and Pennsylvania, Denver, CO

Location Closed permanently

Cashier:

Always provide excellent customer service in all job functions.

Cash handling with individual cash register.

Help with the food line when needed.

Weekly inventory count and data entered in a specialized computer program

for the company.

Make pre list for following shifts.

Handle all fax orders and sales for shifts.

Maintain clean and presentable patio and dinning area.

EDUCATION

Community College of Denver (2005-2008)

1111 E. Colfax Ave, Denver, CO

Bachelor of Science in progress

Criminal Justice Courses

Pre-requisites like Math, English, Reading, Electives

George Washington High School (2001-2005)

655 South Monaco Parkway, Denver, CO

Diploma

Cheerleading

Tennis team

Yearbook

Journalism

ROTC

LANGUAGES

Read, write, and speak both English and Spanish fluently.

SUMMARY OF QUALIFICATIONS

Excellent oral and communication skills

Great leader, friendly, dependable, punctual and loyal

Very well organized

Attention to detail

Fast learner

Always worked with computer programs of some sort in all jobs, very

knowledgeable with Microsoft Office programs and email programs.

Love to work and help people

Able to follow directions and procedures.

Work well with office equipment such as computers, copy and fax machines,

company phones etc.

References upon Request



Contact this candidate