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Customer Service Front Desk

Chicago, Illinois, 60614, United States
March 06, 2011

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Highlights of Personal Skills

Qualifications Capable of simultaneously coordinating and directing

multiple projects/deadlines daily

Innate creative vision and aptitude

Skilled project planner with excellent follow-through

High attention to detail

Independent problem solver

Computer Skills

Microsoft Office Suite (PowerPoint expert)


Work History Gallup, Inc., Chicago, IL

Document Specialist

(July 2007 - Present)

< Create, design, format, edit, and populate data in

presentations and other deliverables for prospects,

clients, and internal Gallup use.

< Provide strategic and creative input on the

representation of data and materials employing Gallup

best practices.

< Work seamlessly with the Editing team to assure 100%

accuracy of all deliverables.

< Manage a 75+ client portfolio annually.

< Remain abreast of changes to Gallup copyrights and

trademarks as well as technological advances in the


Alzheimer's Association - Greater Illinois Chapter, Skokie,


Event Specialist

(October 2006 - July 2007)

< Planned and creatively designed the Chapter's highest

grossing annual Spring fundraiser.

< Increased fundraisers' profit by 12% from 2006 to 2007.

< Designed all event save the dates, invitations, program

booklets, sponsor packets, signage, tickets, etc.

< Managed current donor relations and solicited and

secured new sponsors, auction item donations, vendors,

and program book advertisers.

Food For Thought, Lincolnwood, IL

Corporate Office Administrator

(June 2005 - October 2006)

< Executed a variety of administrative tasks for the

company's three divisions.

< Managed an assortment of creative projects for events

(designing menus, table cards, signage, press kits,


< Qualified and distributed new catering inquiries to

sales team or redirected prospective clients as


< Independently implemented and maintained an

organizational system for ordering and office

management that improved work flow, efficiency, and

cost effectiveness.

Skokie Park District, Skokie, IL

Front Desk Customer Service Representative

(September 2001 - June 2005)

< Established an effective front desk environment,

working under multiple managers in several facilities.

< Ran the front desk during peak hours answering a busy

switchboard, registering customers for classes, booking

facility reservations, selling park permits, and

processing payments and refunds.

< Designed informational flyers, signs, and camp and

preschool newsletters.

< Opened and closed the front desk managing nightly

deposits and petty cash.

Kenilworth Historical Society, Kenilworth, IL

Executive Secretary and Museum Assistant

(June 2001 - August 2004)

< Provided administrative support to the President and

completed a variety of special projects for the


< In cooperation with the Board of Directors, worked on

all donor drives with involvement in everything from

crafting solicitation letters to managing donation


< Responsible for all press releases and communications

materials; fundraiser and event save the dates,

invitations, and signage; and other creative projects.

< Calculated and distributed payroll, coded and deposited

checks, coded and paid invoices, and balanced accounts.

Education Art Institute of Pittsburgh, Pittsburgh, PA

Digital Design Diploma

Anticipated Date of Graduation: February 2012

Columbia College Chicago, Chicago, IL

Bachelor of Arts: Marketing Communications (Concentration: Public


Date of Graduation: May 2004

Dean's List; Graduated with Honors

Oakton Community College, Des Plaines and Skokie, IL

Public Relations Certificate

Dean's List

Rett Harms R sum Page 2


Rett Harms


2244 North Cleveland

Unit 504

Chicago, Illinois 60614

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