Customer Service Manager

Jeffrey W. Stokes

**** *. ****** **** – Fayetteville, AR 72704 – 479-***-****

**********@*****.***

EXPERIENCE

June 2010 Lowe's Home Improvement Siloam Springs, AR

Assistant Store Manager

• Responsible for providing superior customer service and driving sales

and margin in alignment with the financial plan of the retail store

Controlling and monitoring overall store expenses, and ensuring that all corporate financial and

merchandising standards are maintained and enforced

Oversee the overall safety, security, training, mentoring, and scheduling of all assigned personnel

August 2008 Lowe's Home Improvement Springdale, AR

Department Manager

• Ensure appropriate staffing for assigned area

Personally review all opportunities to improve service on a daily basis and intervene directly with

employees who may be failing to provide superior customer service

Assist customers as needed in locating, demonstrating, selecting, carrying, and loading merchandise

Ensure customers are greeted immediately. Respond knowledgeably and promptly to all customer and

employee questions

Provide on-the-job training and feedback to employees to ensure consistent level performance

October 2007 Lowe's Home Improvement Fayetteville, AR

Team Leader

• Personally review all opportunities to improve service and intervene directly

with employees who may be failing to provide superior customer service

Assist customers as needed in locating, demonstrating, selecting, carrying, and loading merchandise

• Provide on-the-job training and feedback to employees to ensure consistent level

performance

January 2006 Commercial Lumber Sales North Little Rock, AR

Plant Manager

• Supervise 5-10 employees in a treatment plant and lumber yard

Controll the building of orders, loading of trucks, training of new employees, and overall plant

operations

EDUCATION

Sylvan Hills High School Sherwood, AR

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