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Customer Service Sales

Location:
Saint Louis, Missouri, 63121, United States
Posted:
March 07, 2011

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**** ******

**** ****** ***** *****

Mascotte FL 34753

314.***.****

*******@*******.***

Career Profile

Dynamic corporate professional with a strong track record of developing and implementing

support strategies and plans for high growth sales and service organizations. Excel

in building strategic alliances, cross functional teams and partnerships.

Accomplished in:

Communications Project management

Office technology Print and electronic design

Vendor management Database design and management

Professional Experience

Mungenast Automotive Family, St. Louis, Missouri 2005 – present

Privately held franchisor of six automotive dealerships

Marketing, Human Resources, Public Relations

Worked fluidly between marketing, HR and PR functions, reporting to the director of corporate HR

and communications, and the company owners.

Selected Accomplishments

Insourcing: Brought corporate marketing function in house, hiring staff and developing all

related processes necessary to run the business, resulting in measurable savings in

excess of $300,000 per year since 2006

Internal communications: Created the company’s first internal communications function,

including staffing and establishing processes for developing and deploying consistent

employee, HR and benefit messaging. Redesigned and developed company intranet

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Recruitment: Placed ads, attended career fairs, pre screened candidates conducted

interviews for all positions across eight locations. Have conducted over 500 interviews

HR and Legal Compliance: Launched and managed online program to manage and track

employee compliance with federal compliance regulations; maintain 100 percent

compliance in core areas of privacy safeguarding, employment practices, sales and

finance regulations and environmental health and safety

Project Management: Managed up to 50 projects per month, ranging from print materials,

email campaigns and website design

Training: Developed and taught classes in Microsoft Outlook and Microsoft Excel. Taught

60 people and saved organization over $10K in outside class fees. Trained over 400

employees on using new email system and on new HR Compliance program; saved

company over $20K in outside trainer cost

Event Planning: Coordinated yearly public relations event – KlaasKids Child Safety Day.

Booked travel, solicited donations, set up event, worked with vendors, marketed to

community

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Military Acceptance Corporation, Kansas City, Missouri 1997 – 2003

Privately owned secondary finance company for active and retired military and government

service workers.

Senior Loan Officer

Responsible for developing new business relationships; reviewed and approved consumer loans;

supervised customer service staff of three.

Selected Accomplishments

• Process improvement: Streamlined loan approval and payment processes to improve

profitability and efficiency, growing the business from a $2 million to

$4 million without adding staff

Sales: Prospected and negotiated contract for one new vendor per year, adding $100K per

year to outstanding finance contracts

Analysis: Evaluated, authorized and recommended approval of consumer loans. Reviewed

up to 30 credit applications per day

Kansas City Art Institute, Kansas City, Missouri 1995 – 1997

Institute of higher education

Computer Support Specialist

Managed computer graphics lab; trained and supervised staff of student workers, provided

technical support for faculty and staff.

Selected Accomplishments

• Education and support: Educated and advised faculty, staff and students on computer platforms

and graphics programs. Handled approximately 20 requests daily, resolving 90 percent of open

issues in less than 15 minutes.

Graphics software support: Provided software support for more than 30 students per shift.

Assisted graphic design students in use of software programs.

Hardware and software maintenance: Maintained more than 30 computers; kept software

and hardware updated. Installed and troubleshot software for computers in design center

labs.

TECHNOLOGY

Microsoft Office suite, Adobe InDesign, Adobe Dreamweaver, HTML, WordPress, database

implementation and design

EDUCATION

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Bachelor of Arts

Knox College, Galesburg, Illinois

VOLUNTEER WORK

International Association of Business Communicators, St. Louis Chapter;

member since 2009

Vice President of Marketing – 2009 – 2010



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