Customer Service Sales
Resume:
Tina Wilson
Mascotte FL 34753
*******@*******.***
Career Profile
Dynamic corporate professional with a strong track record of developing and implementing
support strategies and plans for high growth sales and service organizations. Excel
in building strategic alliances, cross functional teams and partnerships.
Accomplished in:
Communications Project management
Office technology Print and electronic design
Vendor management Database design and management
Professional Experience
Mungenast Automotive Family, St. Louis, Missouri 2005 – present
Privately held franchisor of six automotive dealerships
Marketing, Human Resources, Public Relations
Worked fluidly between marketing, HR and PR functions, reporting to the director of corporate HR
and communications, and the company owners.
Selected Accomplishments
Insourcing: Brought corporate marketing function in house, hiring staff and developing all
•
related processes necessary to run the business, resulting in measurable savings in
excess of $300,000 per year since 2006
Internal communications: Created the company’s first internal communications function,
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including staffing and establishing processes for developing and deploying consistent
employee, HR and benefit messaging. Redesigned and developed company intranet
Tina Malik – page 2-314-***-****
Recruitment: Placed ads, attended career fairs, pre screened candidates conducted
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interviews for all positions across eight locations. Have conducted over 500 interviews
HR and Legal Compliance: Launched and managed online program to manage and track
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employee compliance with federal compliance regulations; maintain 100 percent
compliance in core areas of privacy safeguarding, employment practices, sales and
finance regulations and environmental health and safety
Project Management: Managed up to 50 projects per month, ranging from print materials,
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email campaigns and website design
Training: Developed and taught classes in Microsoft Outlook and Microsoft Excel. Taught
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60 people and saved organization over $10K in outside class fees. Trained over 400
employees on using new email system and on new HR Compliance program; saved
company over $20K in outside trainer cost
Event Planning: Coordinated yearly public relations event – KlaasKids Child Safety Day.
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Booked travel, solicited donations, set up event, worked with vendors, marketed to
community
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Military Acceptance Corporation, Kansas City, Missouri 1997 – 2003
Privately owned secondary finance company for active and retired military and government
service workers.
Senior Loan Officer
Responsible for developing new business relationships; reviewed and approved consumer loans;
supervised customer service staff of three.
Selected Accomplishments
• Process improvement: Streamlined loan approval and payment processes to improve
profitability and efficiency, growing the business from a $2 million to
$4 million without adding staff
Sales: Prospected and negotiated contract for one new vendor per year, adding $100K per
•
year to outstanding finance contracts
Analysis: Evaluated, authorized and recommended approval of consumer loans. Reviewed
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up to 30 credit applications per day
Kansas City Art Institute, Kansas City, Missouri 1995 – 1997
Institute of higher education
Computer Support Specialist
Managed computer graphics lab; trained and supervised staff of student workers, provided
technical support for faculty and staff.
Selected Accomplishments
• Education and support: Educated and advised faculty, staff and students on computer platforms
and graphics programs. Handled approximately 20 requests daily, resolving 90 percent of open
issues in less than 15 minutes.
Graphics software support: Provided software support for more than 30 students per shift.
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Assisted graphic design students in use of software programs.
Hardware and software maintenance: Maintained more than 30 computers; kept software
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and hardware updated. Installed and troubleshot software for computers in design center
labs.
TECHNOLOGY
Microsoft Office suite, Adobe InDesign, Adobe Dreamweaver, HTML, WordPress, database
implementation and design
EDUCATION
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Bachelor of Arts
Knox College, Galesburg, Illinois
VOLUNTEER WORK
International Association of Business Communicators, St. Louis Chapter;
member since 2009
Vice President of Marketing – 2009 – 2010
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