Sales Customer Service

GORDON BENGEL

*** ***** **** . *****, ** ***** . 864-***-**** .

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CAREER OBJECTIVE

A challenging and rewarding Sales Representative/Sales Management

position in which extensive

experience and proven abilities will contribute significantly to a

company's success and profitability.

SUMMARY OF QUALIFICATIONS

. A dynamic and seasoned sales professional with long-term

experience with a major energy related utility, a large supply

company and new technology thin brick construction, marked by a

solid record of successful sales and territory development.

. A demonstrated ability to build trust and profitable ongoing

relationships, cultivate new and existing customers, and

maximize company sales goals and revenues.

. Highly motivated, enthusiastic, ambitious, and persistent;

outstanding customer service and follow-through, with commitment

to the customer as the #1 priority.

. Strong interpersonal and presentation skills, enhanced by

recognition of the importance of teamwork and effective

communication in the achievement of desired results.

. Success oriented, focused, outgoing and personable, with

reputation for honesty and high standards of personal and

professional integrity.

EXPERIENCE

United Wall Systems- Greenville, SC

2007-2010

Sales & Marketing Manager

Manufacturer and distributor of Thin Brick and Formliner for

Commercial and Industrial building

construction. Promoted the sale of adhered wall panel systems for

Interior and Exterior applications for

new and renovation projects.

. Highly motivated and goal oriented individual with effective

communication skills that enabled me to grow the business for

tilt up construction and new renovation projects.

. A proven record of success establishing new relationships with

new accounts across the Southeast and Mid Atlantic, and

additionally increasing existing business with customers.

. Maintained a high level of contact with architects, general

contractors, sub contractors, and military corp. of engineers

through meetings, and letters, along with follow up visits.

. Developed trusting and dependable relationships while providing

the highest level of customer service.

. Recommended products with competitive pricing, negotiated and

executed contracts for new products, and assisted in the layout

and design of materials.

. Used various prospecting means such as CDI and DODGE Reports and

Journals of cities, along with customer follow up contacts to

grow the business.

Belair Road Supply- Baltimore, MD

2003-2007

Sales Representative

Expanded existing accounts with increased sales and market growth

through open communication and

customer service. Increased sales 100% to $100,000 a month with

existing and new accounts within two years, then continued to grow the

business significantly. Developed and built relationships with

existing and new accounts, and worked with homebuilders, contractors,

masonry contractors and architects, promoting brick, Eldorado veneer

stone, masonry products and construction materials for their projects.

Followed sales from start to finish for customer satisfaction.

Baltimore Gas & Electric Company- Baltimore, MD

1980-2003

New Business Customer Representative

Provided effective liaison for new gas and electric service for

residents, builders, and developers

throughout BGE territory.

. Called on engineering and architectural firms, builders and

developers; developed trust and productive ongoing

relationships.

. Successfully engineered, priced, and executed contracts;

engineered initial design/layout for distribution access of gas

and electric facilities.

. Provided detailed follow-through to ensure high customer

satisfaction and increased sales.

GORDON BENGEL

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Gas Sales Representative)

Developed and implemented proactive strategies to increase BGE's gas

share of the energy market in

Baltimore, Carroll, and Anne Arundel Counties and parts of Baltimore

City.

. Enhanced profitability of expansion products by persuading

homebuilders, contractors, and developers to offer and promote

alternative options for other gas appliances.

. Served as project representative; dealt with any customer

complaints or concern.

. Generated gas sales totaling more than $3 million per year.

. Leading gas sales representative, 2000-2001 and 2001-2002.

. Increased penetration rate from 72% to 82% of new homes using

natural gas.

Regional Developer

Identified, analyzed, forecasted, and sold strategic natural gas

distribution expansion projects in territory

including Baltimore and Carroll Counties.

. Developed strategies to improve the penetration rate of natural

gas for new homes.

. Cultivated multiple sources of information for prospecting leads

including architectural and engineering firms, county zoning

board meetings, etc.

. Established and maintained productive ongoing relationships with

developers and builders.

. Demonstrated effective communication skills throughout contract

negotiations.

. Provided technical assistance to Government officials,

architects, and engineering firms.

. Successfully increased penetration rate of natural gas usage

from 60% to 72% in two years.

. Generated sales of more than $200,000 at end of year.

Commercial Account Representative Worked Storm Duties When Emergency

Marketed selective applications of energy related projects and

services.

. Provided technical assistance in areas of lighting, piping,

conservation, power quality, equipment protection, and control

of energy costs, resulting in significant customer savings.

Residential Representative

Participated in the development and implementation of energy saving

procedures and techniques to

enhance the success of the BGE Energy Manager Program.

. Trained and supervised BGE contractors in installation of load

management devices.

. Negotiated any damage claims with customers.

EDUCATION

Clemson University

Clemson, SC

Bachelor of Arts Degree, Sociology

1975

. Varsity Football Team, ACC Conference; 4-year starter as

receiver; Team Captain, Sr. year; leading receiver, 1+ years;

ACC Honorable Mention Player, Sr. year.

. Full Scholarship Recipient

Calvert Hall College

Baltimore, MD

Graduate, College Preparatory Curriculum

1970

. Varsity Basketball Team (4 years); Varsity Football Team (1

year).

. MSA Honorable Mention Player

ADDITIONAL EXPERIENCE/ASSOCIATIONS

Assistant Varsity Football Coach, Boys Latin H.S., 2001-2007; 2002-03-04

Conference Champs

Commissioner, Youth Programs, Lutherville-Timonium Recreation Council

Coach, all age Boys and Girls Travel Teams, basketball and softball, 1992-

2003

Coach Men's AAU Basketball team (Waves) 2002-2003

Coach, Women's AAU National Basketball Tournament, 1998

Coach, Women's Recreational Softball World Series, 1996

References: Available upon request

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