Customer Service Representative

Experience: Custom Laminations, Inc.

**/** - *******

Customer Service Representative

. Communicating product and service offerings to customers

. Responsible for executing detailed customer order

instructions

. Managing customer orders and liaising directly with customers

to provide timely order updates

. Implementing the return policies of the company while

handling customer complaints

Assist Bookkeeper and Data Entry Clerk

. Code customers' checks and release fabric orders after

payment has been received.

. Prepared pro-forma invoices for completed customer orders

. Assist customers with past due balances, and prepare

paperwork for refunds

. Enter status updates into the system, file paperwork for

orders

New Century Mortgage

02/03 - 03/07

Divisional Appraisal Coordinator (12/05 - 03/07)

1 Monitored operations for the Division (New York, New Jersey, Long Island,

Pennsylvania, Woburn, Foxboro)

2 Managed data administrators and distributed project assignments between

regions

3 Ordered outside appraisal products (fields, 2055's, property inspections,

etc.) for the regions

4 Maintained database containing appraisal ratings and review information

for New York and New Jersey regions

5 Organized, reviewed and confirmed all information on appraiser's review

of Underwriter's findings

Data Administrator (02/03 - 12/05)

1 Entered customer data and property information from appraisal report into

web based information system

2 Gathered financial data from various real estate websites for analysis by

appraisers

Reader's Digest Association

12/99-02/02

Help Desk Technician

. Set up workstations, network connections, peripheral devices

and installed software setups for presentations

. Supported office relocations including equipment relocation

and re-establishment of network user connectivity

. Performed Win2k installation on workstations

. Responsible for resolving user settings, local connectivity,

and local and network printer issues

Education: Pace University

09/97-05/01

Bachelor of Arts in Computer Science, May 2001

Major: Computer Science

Minor: Mathematics

Additional Credentials: Certificate in Internet Technologies

Honors: President's Scholarship; Dean's List - First Honors

Activities:

. Delta Upsilon International Fraternity (1997 - 2001)

. Avid Runner - Competed in five 5k organized runs during 2007

References

. Available upon request

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