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Customer Service Insurance

Randallstown, Maryland, 21133, United States
March 07, 2011

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Ta Loria Mahoney Davis

**** ******** ** ************, ** 21133 (410) 70l-7038

- Home E-mail

OBJECTIVE: A entry level position in HR, which will allow me to apply

my business experience and education to assist the organization with the

accomplishments of their goals.

Profile/Expertise: Loyal, dedicated and experienced professional who

consistently develops and retains valuable working relationships with


. Excellent communication skills with the ability to clearly explain

company procedures and listen to clients and effectively over come


. Able to use initiative while being self motivated while effectively

adapting to change

. Ability to work effectively as a member of a team and independently,

interacting effectively with internal and external customers on all

corporate levels

. Always demonstrate professional appearance

. Conduct myself as a team leader, team player and team motivator

Skills/Technical Knowledge

. Superior customer service skills

. Good judgment and strong people skills

. Excellent research and problem solving skills

. Detailed-oriented self-starter

. Strong ability to adapt to new cultures and to change with in the


. Microsoft Word, Power Point, Excel, Typing (45-55wpm)


Pope Funeral Homes - Washington, DC /Forestville, MD 2/2002 - 8/2010

Funeral Director

Five years supervising and coordinating general operations of the funeral

home. Primary interview/funeral arranger, providing pricing information,

service options, assist with casket selection, gather vital statistics

information, contract development for items and services through the

negotiation process. Prepare and type death certificates, burial permits,

travel arrangements per airlines, vehicles, or train reports, and

memorandums. Organize and maintain individual folders, files. Maintained

weekly inventory reports and purchases.

Reviewed financial vouchers from DC Burial Assistant Program to confirm

that the requirements. Communicating with general public interviewing and

explaining information, gathering and compiling data, verify benefits,

process insurance private and government. Review, verify, and interpret

information for compliance with laws, regulations and policies. Help

families secure other supportive services. Maintain and organize complete

files. Handled large amounts of cash, checks, and credit cards, in

compliance with laws, regulations and policies.

Perform technical and cosmological embalming services, including

preparation of deceased for visitation and /or transfer as required. Work

performed in compliance with OSHA/MOSH.

Long & Foster Realtors-Catonsville Maryland



Contract development, negotiating with buyers, sellers and/or agents.

Educating sellers/buyers concerning disclosure requirements.

Facilitating the closing process on behalf of the client/s. Research

listings of property for sale. Listing properties to be sold. Help

buyers to identify properties that meet their needs. Show homes to


March Funeral Homes- Baltimore Maryland 6/1993-2000

Funeral Director

Conduct funeral services at church and in chapel. Contract development

for items and services through the negotiation process. Monitor families

using Maryland government burial assistant program.

Embalming performed in compliance with OSHA/MOSH.

Monumental Life Insurance-


Insurance Agent

Collect premiums. Prepare life insurance contracts for underwriter,

maintained files; seek out new clients; help policy holders settle

insurance claims in the event of death. Attend weekly meetings


. Strayer University

Master Business Administration Degree - 9/2010

Major: Human Resources

. Strayer University

Bachelor Business Administration Degree - 12/2006

Major: Management

. Catonsville Community College

Associate Degree - 12/1992

Major: Mortuary Science

Professional License:

Washington, District of Columbia- Funeral Director

State of Maryland- Mortician

Maryland Insurance Administration Insurance - Producer Life and


Professional References: Available upon request

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