Manager Management
Resume:
Batuhan BIYIKOGLU
**** ******** **. ** #*-***, Issaquah, WA 98029
*********@*******.***
Objectives Apply my academic and professional qualifications
to a dynamic working environment, understand the
inner workings of the market place, and develop my
Program Management skills with a strong
communication, vision and leadership.
Education Istanbul University, Business Administration,
Istanbul, 2004-2000
Program Management concentration.
Istanbul University is ranked the five best
universities in Turkey.
Saint Benoit French High School, Istanbul,
2000-1992
Computer Skills Power user of Microsoft Office 2010 Suite, Product
Studio (Microsoft), MS Project, Visio, Term
Studio(Mictosoft), MLP(Microsoft Localization
Platform) and FTP Tools (Beyond Compare, Source
Depot, WinSCP, FileZilla, JetStream, VSS(Visual
Studio Share)).
Languages English (excellent), French (excellent), Turkish
(native language)
Experience
Microsoft BOX(Business Online Experience)
International Team (formerly Office Live
Localization Team) (AdaQuest, Inc.) (5/2008-
Present)
Working as an International Program Manager on
various projects for BOX Int'l Team - BOX
Product(Union) Planning UA, Legal and Privacy &
Marketing, Office Live(UI/UA/Marketing), BPOS 9.x
UA & MOCP UA.
Planning and Managing V1 Program for Office 365 -
Online Computing and Cloud Computing Solutions;
Developing Localization road map understanding the
Office 365 product strategy, vision and mission.
Driving EOL(extent of localization) strategy as
well as expanding to new languages and markets for
each release(CTP(Customer Technical Preview),
Beta(Closed/Public) and GA(General Availability)).
Participating into Int'l Beta(Closed) Program with
providing communication and guidance to selected
Beta customers with in-market Marketing leads.
Leading Project team(of engineering and test) with
defining the project schedule, scope and cost
ensuring key milestones are accomplished on time
and within the determined budget.
Creating overall budget projection per quarter/year
as well as reviewing/tracking actual program
invoices.
Vendor Management with focusing on communication,
quality management. Driving QBRs(Quarterly Business
Reviews) to understand the areas of improvements to
ensure faster, on-time turn around without
jeopardizing the quality.
Quality Management:
LQA(Language Quality Assurance) reviews with LQS
vendors.
Created in-market Marketing Leads review enabling
marketization per target audience with content
review rhythm and direct communication with
localizers during localization cycle.
Participating into Content creation from Int'l
perspective to ensure global messaging and vision
of the program/product.
Driving Globalization and Localizability studies
during product development phase(i.e PseudoLoc
testing) to create global-ready product.
Driving content and product Geo-political checks to
ensure global correctness for all
languages/markets.
New BOX Product Planning;
Completed 2 SDLC cycle for Office 365 for a closed
CTP & Beta release(live since 06/2010) and working
on GA releases.
Owning feature specs from International perspective
to understand and determine the Localization
requirements, delivering the International
scenarios and addressing
Globalization/Localizability questions and concerns
to make sure the product is World-Ready.
Creating International Plans and Schedules from UI
and UA/Marketing content perspective. Review &
Sign-Off with key internal and external
stakeholders.
Driving New Terminology Management Process
end-to-end targeting in product/workloads
terminology consistency, creating the BOX Product
Glossary by the initial product Localization cycle
for each release.
Participating on Localization Plan creation to set
the right expectations for internal and external
stakeholders for Localization services provided by
BOX Int'l Team regarding BOX Product.
Resposibility Components per area:
UI - Terminology Glossary Management (20 languages)
UA - UA Help & How-to Site, Community, Beta Program
engaging with direct customers. (20 languages)
Legal & Privacy (48 languages)
Marketing - Pre-Sale Pages) content and interactive
videos, Info Panels(In Product), ET E-mails (~2000
transactional e-mails per language(20 languages))
Responsibilities are also including covering
driving the Localization effort for existing
products and make sure the sim-ship International
product releases are within the desired schedule
and budget in collaboration with internal
Engineering(IPE) and Test teams, create and
maintain(internal/external stakeholder sign-off)
Loc schedules, driving expectations and up-coming
deliverables for different products and services.
Working directly with UA, Marketing, Product
Management, Dev, Test and Engineering team as well
as managing the Loc vendor relationship.
Worked on and currently maintaining ET (Exact
Target) CRM E-mail publishing tool Localization
process to streamline process flow and SLA (Service
Level Agreement) between Localization and Marketing
steam implementing communication and process
improvements from IPM perspective.
Focusing on vendor relationship management and
process/communication improvements understanding
vendor "know-how" regarding different Microsoft
internal tools and creating team process flow
documentation targeting to improve the existing one
and productivity on project tools' usage.
Managing financial projections - estimates/actuals
and PO management, LSP quote accuracy/approvals per
project/fiscal quarter/year.
Participating to various AdaQuest trainings as
instructor to support gaining more Localization
professionals every day.
Completed 5 SDLC cycles for OLSB (Office Live Small
Business) and OLW (Office Live WorkSpaces) within
the determined schedule and budget.
07/2008-03/2009: OLW Localization, responsibilities
included understanding product planning and
executing scalability along with the localization
cycle through the milestones with short and long
pole releases, implementing improvements and new
strategies, to expedite the official ship languages
from 11 to 37 languages (~43 markets) along with
the new exciting features on the OLW (Office Live
WorkSpaces) product and portal.
05/2008-07/2008: Responsible of OLSB UI
Localization as well as Glob/Loc Agent working
directly with Globalization PM. Completed several
releases within schedule and budget.
Avanade (Valente Solutions) (3/2008- 5/01/2008)
Consulting with Avanade as an International Program
Manager for the localization of the Avanade.com web
site in 11 languages.
Responsibilities include identifying client's goals
and defining localization processes from start to
finish by building up the vendor relationship,
conducting strong communication lines, controlling
budgeting and loc schedule, identifying priorities,
resolving issues and providing the deliverables to
the client without any technical/linguistic issues.
Microsoft Corporation (Aditi Technologies Staffing)
(3/2007- 3/2008)
Consulted with Microsoft WRS Localization group as
an International Program Manager by managing MS IT
Extra Curricular LP&O Licensing division Localization/Globalization
Activities projects (12 apps) in +30 languages.
Responsibilities included understanding business
requirements and different applications for MS IT
Licensing by working directly with Dev teams and
managing external localization vendor relationships
to ensure functionality of web based applications
in all required regional markets.
Assigned as a Lead Program Manager to meet MS LP&O
Licensing releases.
Involved in bug management process through Loc
Studio as the main contact for bug identification,
escalation and providing fixes to Dev and Release
teams from Loc perspective in order to have a clear
quarterly release for each period.
Also taking the initiative to understand the
localization challenges for various Dev teams and
training them on localizability issues regarding
the software design.
Accomplished team player: allocating help and
delivering knowledge transfer where needed.
Completed 4 SDLC cycles for Microsoft IT Licensing
group quarterly releases (Fiscal Year'07 May Fiscal
Year'08 August, November & February releases)
within the determined schedule and budget.
Obtained good feedback record and visibility from
the MS IT Licensing release team for having
localization effort considered and included in core
team effort.
Lionbridge Technologies Inc. (Formerly Bowne Global
Solutions) (3/2005 - 2/2007)
July 2006 - Performed Global Project Management
role as member of Project Management team with
+$20M revenue for one of the biggest online content
company's Content/Localization projects.
Responsible for managing several product lines for
+50 languages as the main contact and escalation
point. I performed high level customer care by
working closely with the account managers and
taking ownership on the relationship with
Lionbridge's global teams and vendors.
Developed strong PM skills in tracking,
multi-tasking, solving problems, prioritization,
communication, Customer service, time management,
version control, budget and schedule planning.
Started as a Project Coordinator at Lionbridge
(formerly Bowne Global Solutions) Technologies Inc,
the world's largest provider in the Translation and
Localization Industry. Responsible for project
management in several accounts/ clients for 40
languages and providing project coordination
support to Senior Project Managers with several big
accounts.
Internship as Project Coordinator at Bowne
GlobalSolutions(3/2005-9/2005)
Sabanci University, French Language Courses (9/2003
- 2/2004)
Delivered full content courses for French language
to group of 20 students from beginner and
intermediate level for six months period.
Istanbul University, Management Club, IK Shop
Founding member in 2001
President in 2001-2002 Academic Year
Playing piano professionally since high school.
Attended a variety of courses in France, Canada &
Turkey to understand traditional and popular music
theory and practice.
Several festivals and concerts in Seattle -
supporting TACAWA(Turkish American Cultural
Association of Washington) and leading Turkish
music activities at all occasions such as
TurkFest..
Milliyet Music Contest, Saint Benoit French High
School Music Club, Keyboards, 1998Kasdav Music
Contest, Saint Benoit French High School Music
Club, Keyboards, 1999
Radio Contact Special Award, 1999
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