Manager Office

Jerilyn S. Cagle Vandiver

**** ******* ****, ************, ***** 78660

928-***-**** ******@**********.***

Practice Manager

Over 20 years’ experience in the medical field, at varying levels of responsibility, cultivating into a successful

Practice Manager role. The wealth of knowledge gained through the years allows me to manage the office in an

effective, efficient, professional manner.

Dedication to my employer and staff allows the physician to concentrate on treating patients to the best of his

ability while the staff and I provide the patients with the best service possible. Retaining staff that are committed

to the long term life and stability of the practice is my primary goal as well as quality patient care.

Key Skills

Office Management Report & Document Preparation Meeting & Event Planning

Teambuilding & Supervision Policies & Procedures Manuals Inventory Management

Staff Development & Training Records Management Expense Reduction

Credentialing Contract Negotiation Payroll

Experience

Arthrocare, Arthritis Care & Research, Gilbert, AZ 05/10 10/10

Practice Manager

Managed an Office for 2 physicians, 8 10 staff personnel, hiring, coaching and retaining personnel

Established and implemented protocols and procedures for daily operations. Streamlined purchasing while

overseeing the transition to EMR. Budgeted and tracked research protocols with major pharmaceutical companies

Managed payment terms and collections. Worked on development of website

Walk In Medical Clinic, Flagstaff, AZ 10/08 5/10

Practice Manager

Recruited and scheduled up to 6 physicians, managing daily schedules for new and existing physicians

Oversaw the hiring, coaching, retention of office staff, had a retention rate of 90%

Coordinated the Marketing Intern and all marketing media – paper, web, radio

Handled all billing, collections for 6 physician office, with a success rate of: 98%

Created, up dated office protocols, OSHA compliance and State inspections with a staff of 15 employees.

Movement Disorder Clinic, Phoenix, AZ 02/02 02/08

Practice Manager

Supervised office staff for a 3 physician office, including annual reviews

Marketed the Movement Disorder practice through advertising in radio, cable, internet

Scheduled various speaking engagement across country

Credentialing and insurance contract negations

Central Coast Surgery Center, Templeton, CA 01/97 01/98

Administrator

Pre screened patients for surgery, scheduling surgeries with physicians and anesthesiologists

Managed customer expectations concerning costs/payment and legal consents.

Maintained OSHA regulations, and Quarterly safety meetings, managed insurance credentialing, JACCO,

purchasing equipment

Family Practice Group, CA 08 90 12/96, 01/98 06/01

Practice Manager

Supervised office staff of 8 employees and up to 3 physicians, including annual reviews and coaching.

Prepared practice for additional physician, including credentialing, scheduling, managing

Scheduled appointments, responsible for billing and collections, receptionist duties as needed

Education

Tennessee Technical School, TN –Business Major 1981 1983

Technical Skills

Pegboard System, MED One, Medical Manager, Source, Intergy and Advance MD Software,

Microsoft Office – Word, Excel

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