Customer Service Manager

Profile

-Excellent listening/evaluation/organizational skills, ability to multi-

task, prioritize

-Professional demeanor, open communication, team-oriented leadership

-Proficiency with computers, interact with co-workers, recognize clients'

needs

Experience

Assistant Manager, Abercrombie/Hollister, Orland Park, IL

2008-2010

-Maintain store on a daily basis, count down registers, handle change

orders weekly

-Customer service provider, created work schedule for staff, change store's

layout weekly

-Interviewed potential employees, checked store's business hourly

Receptionist-Project Coordinator, Chicago Principals' Association, Chicago,

IL 2005-2008

-Was promoted to Project Coordinator with the company, and helped with two

major cohorts within the company

-Handled phone inquires, filed paperwork into correct files

-Set out materials for meetings, sort mail promptly

-Traveled with manager to different areas in Chicago for leadership

conferences/classes

-Handled funds for clients, ordered supplies, interaction with clients

daily

Leasing Agent, Campus Property Management, Champaign, IL

2005-2006

-Answered phone inquiries daily about rental properties

-Set-up appointments for potentials renters for upcoming/available property

-Traveled throughout the Champaign/Urbana areas to show apartments to

clients daily

-Ranked number 9 out of twenty-five agents for selling, and I was only part-

time

Education

University of Illinois-Urbana, Champaign IL.-Bachelor of Liberal Arts, 2006

Columbia College, Chicago, IL.- (3.815 GPA)Post-Bachelor's in

Editing/Screenwriting, 2012

Governors State University, University Park, IL.- Statistics

Skills

Microsoft word, Excel, Powerpoint, Final Cut pro, Soundtrack Pro, 75 wpm

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