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Customer Service Sales

Cleveland, Ohio, 44143, United States
March 07, 2011

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Sylvester C. Bailey

**** ******* ****

Richmond Hts. Ohio, 44143



Professional, flexible, personable, self starter, motivated with dependable work ethics, customer service,

book keeping, and leadership skills. Computer literate.


Verizon/Moorehead Communications Inc. The Cellular Connection

Sales/Store Manager-

Work daily to ensure operations are completed in an effective and timely manner according to company

policies and procedures. Must assess each customer’s needs and match with proper equipment and rate

plans to meet those needs and view every customer as prospect for additional services and equipment

offered. Responsible for the immediate supervision, guidance, and motivation of Sales Associates.

Complete all required daily reports and duties such as store deposits, cash logs, scheduling and filing,

along with weekly reports, payroll, inventory, and time sheets.

Handled all monthly inventories including: CPE logs, true-up reports, and petty cash log. Made daily

bank deposits and also ensured that all Full-time/Part-time Associates were trained and knowledgeable on

all products and services that The Cellular Connection markets. Also responsible for keeping store clean,

neat, and organized at all times. This includes cleaning glass cases, sweeping/vacuuming floor,and lobby



Retail Sales Consultant:

Works in a team effort to achieve company objectives with Wireless and Wireline Sales. Maximize

customer service skills with hands on knowledge to outbound phone and in store customers.

Demonstrates expertise in educating customers to the dynamics of communications via the Internet, and

AT&T’s own Uverse cable. Subcontract Directv Cable through AT&T’s operations. Familiarity with

product knowledge that offers options with contracts and pay as you go plans. Recommends devices

associated with specific lifestyles that are user friendly, and accessories that enhance usage while

delivering value to customers. Able to work in a fast paced environment.

Circuit City

Production Specialist:

Trained Specialist in Television, LCD’s, Plasma’s, DVD Players, Surround Sound Systems, and Customer

Sales. Functions include daily opening and closing of cash register, and receipts in the television

department, as well as required accessories. Confidentiality in communicating with employers, and credit

bureaus establishing active credit accounts. Educate & demonstrate to customers product functions, time

constraints for product details, warranty and extended coverages. Daily inventories and restocking of

departmental merchandise.

Entrepreneurial Endeavors:


Power Seller:

Promote Internet Sales with multiple clothing listings for women, men, and children. Provide pictured

items for web site viewing. Bookkeeping with accounting, and communication skills for individual sales.

Positive feedback and designated as a power seller since 2001 User names for Ebay: Snoogenbree &


Taco Bell

Shift Manager:

Monitored crew members preparing meal sales to customers for in and out dining. Maximized Timed

Management Service Delivery skills as well as completed daily inventories. Managed site business cash

flows dollars, with daily bank account and deposits. Organized and ordered weekly meal service products,

created and finalized weekly & vacation schedules. Delivered appropriate customer care fill-in

representatives in workers’ unexpected absence.

References available upon request

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