Customer Service Administrative Assistant

KATRINA SMITH

**** * ******* *******, ** ***** **3/410-6680 ***********@*****.***

SKILL PROFILE

•Microsoft Word, Excel, PowerPoint, and Outlook, Adobe Photoshop, Raiser’s Edge, and type 70 WPM.

Proficient technical computer skills, internet research, and basic networking skills.

•Executive Administrative/customer support skills, innovative, extremely detailed organized, and

professional.

•Effective interpersonal, verbal, and listening skills.

•Highly developed analytical and problem-solving skills.

EXPERIENCE

Temporary

ILLINOIS DEPARTMENT OF FINANCIAL

AND PROFESSIONAL REGULATION Chicago, IL

Call Center Representative 05/10 to 08/10

•Provided customer service to Mortgage Banking Department of IDFPR

•Handled complex inbound and outbound calls.

•Satisfied customer complaints, inquiries, and problem solved.

•Researched required information using available resources, i.e in-house database, internet, intranet,

informational libraries, etc..

•Routed calls to appropriate personnel.

Full Time

RLS COMPREHENSIVE SERVICES Chicago, IL

Executive Administrative Assistant/Office Manager 01/02 to 02/10

•Provided administrative support to Executive Director and several doctors of mental health facility, and

supervised clerical staff.

•Coordinated all office operations and recruiting projects.

•Arranged and coordinated calendars, company meetings, travel, and events

•Maintained staff and patient files, quarterly reports, financial records, and budgets. Also prepared payroll and

other basic accounting tasks.

•Responsible for trouble shooting licensing, regulatory, billing, and computer technical issues.

•Designed and created company’s stationary, as well as various advertising and presentation materials

employing basic graphic design skills

INPRINT USA Chicago, IL

Administrative Sales Assistant 01/00 to 1/02

•Provided administrative support to salesmen, sales manager, and senior executives.

•Provided customer service, literature fulfillment, project research, and vender collaboration.

•Scheduled and coordinated meetings, created presentations, organized travel itineraries and special events, and

participated and assisted in coordination of numerous tradeshows.

•Assisted with marketing projects, office operations, budget planning, and tracked sales progress and forecasts.

WESTSIDE ALTERNATIVE HIGH SCHOOL Chicago, IL

Administrative Assistant 04/96 to 01/00

• Provided administrative support to Principal, Vice Principal, and Program Director

• Oversaw daily office functions.

• Maintained attendance, enrollment data and statistics, and student and staff files.

• Assisted with registration and drafted correspondence.

• Communicated with vendors, parents, and other social service interests.

Mentor’s Assistant/Teacher’s Assistant

•Assisted and worked closely with student mentor.

•Assisted in developing student’s long term academic and personal goals

•Familiarized student with existing school and community services to decrease student dropout rate.

•Function as role model (demonstrating various positive value and advice).

KS Resume

•Acted as student-teacher liaison, student tutoring, and assisted teacher with test and research preparation as

well as other classroom activities.

Part-Time

FAILURE FREE READING Chicago, IL

Tutor -Chicago CPS After-School Program 10/08 to 5/10

•Taught kids, ages 5-8, how to read (or improve their reading skills) using the whole-word and repetitive

approach opposed to the traditional phonetic method.

•Increased students’ reading aptitude at least one (1) grade level.

•Used creative learning techniques to encourage comprehension and to retain students’ attention

EDUCATION

Undergraduate studies in Business Administration

Triton Community College

River Grove, IL

2010- Present

Undergraduate studies in Psychology

Parkland Community College

Champaign, IL

1995-1996

Undergraduate studies in Psychology

Southern A&M University

Baton Rouge, LA

1994-1995

2

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