Customer Service Manager

CAROL A. HENSON

443-***-**** (Phone)

Objective: Direct all aspects of marketing the portfolio of

apartment communities ensuring the properties have

curb appeal. Oversee the leasing process ad

approve as necessary. Review renewals and rent

decisions. Maintain necessary records of

financial transactions. Approve expenditures and

invoice payment. Supervise outside contractors.

Assist in preparation of annual budget and work

within approved budget. Ensure residents are

provided with a clean, safe well maintained

community. Hire and train staff to perform the

duties necessary for smooth operation. Maintain

accurate payroll records. Communicate

expectations to all staff members. Perform staff

annual reviews. Familar with skyline and Jenark.

Summary: To oversee the administrative and maintenance

operations of properties, and direct personnel and

resources to the extent that the properties are

well maintained at all times. Providing excellent

customer service to residents, applicants and

owners.

Education

Date Completed 06/01/1980

Degree High School Graduate

Institution Northern Senior High School

Location Baltimore, MD

Work Experience

Period 05/05/1999 - 02/04/2011

Employer The Time Group and WPM

Job Title Property Manager

Work Location Baltimore, MD

Responsibilities Oversee the leasing process and ensure all

legal documents are signed by all parties and

approved by manager. Ensure all marketing

strategies are working and amend if necessary.

Maintain accurate records and report to

supervisor as necessary. Maintained accurate

payroll records. Prepared annual budget and

worked within the approved budget. Oversee

outside contractors, maintenance staff to

ensure high quality unit turns. Ensure

residents are provided with a clean, safe and

well maintained community. Inspect property

and improvements routinely, recording

deficiencies and taking the necessary actions

to correct within budgetary allocations. Hire

and train staff to perform all duties

necessary for smooth operations of the

properties. Oversee the administrative and

maintenance operations of the properties and

to direct personnel and resources to the

extend that the properties are maintained at

all times in good physical condition with

stable fiscal operations, abiding by all

federal, state and local regulations.

Providing excellent customer service to

residents, applicants and owners. Work to

resolve resident maintenance

request/complaints in a timely manner and keep

open communication with resident and staff.

Report accident and emergency situations to

the appropriate authorizes ad prepare incident

report. Establish schedules and assign to

personnel for routine maintenance and follow

ups. Motivate the team and have fun. I am a

team player willing and eager to learn and

teach others.

Reason for Leaving Personal

Skills, Qualifications, and Achievements

Skill Title Outstanding Achvievement Award

Description I was nominated and won the Outstanding

Achievement Award in 2003 awarded by the Time

Group for excellent customer service,

dedication and truly passionate about my

professional career.

Experience 13 Years

References

Available on Request

Contact this candidate