Customer Service Manager
Resume:
MICHAEL J. RADOVANOVIC
Fort Lauderdale, FL 33301
**************@*****.***
Summary of Qualifications
Information Technology & Technical guru experienced in the deployment of technology to meet global markets and internal
customer needs, as well as complex technology management and integration in a multi-platform development and processing
environment.
Core Competencies
Client/Server Systems Security Creative problem solving
Performance Tuning Efficiency improvements
Data integrity, recovery & security Root cause analysis
Logistics Customer Service
Professional History
MicroTrain Technologies, Lombard, Illinois 10/2010
03/2011
IT Support
- Provided networking/desktop support to company faculty and students on-site and remotely using LogMeIn,
GoToAssist, and other remote desktop/VNC software.
- In charge of updating computer Operating System, Pearson Vue & Prometric student testing center security patches.
- Performed reimaging of company computer software using Norton Ghost reimaging software.
- Performed data entry duties with Microsoft Excel.
- In charge of editing and updating company CRM information.
- Maintained company asset.
Michael J. Radovanovic Page 2
- Maintained computer files.
- Assisted with customer calls at the front desk.
- Other IT related duties as assigned by upper management.
- Key Contributions:
- Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.
- Dealt with diverse customers on a constant basis, promoting my excellent communications and customer service skills.
- Voluntarily assumed expanded responsibilities.
- Ensured smooth transition for colleagues and clients during the absence of the Operations Manager and IT Manager.
- Technologies used:
- Norton Ghost reimaging software; Microsoft Office 2007 software suite; Microsoft Windows XP Professional;
Microsoft Windows 7; Microsoft Windows Server 2008 R2; Microsoft SharePoint; LogMeIn Remote Desktop services;
DameWare Mini Remote Control remote desktop services; Adobe; Kaspersky Anti-virus software; Active Directory;
Group Policy.
21st Century Business Communications, Inc., Chicago, Illinois 05/2008
06/2010
PC Technician
- Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data
recoveries.
- Engaged and tracked “Priority 1” issues, with responsibility for the timely documentation, escalation (if appropriate),
resolution and closure of trouble tickets.
- Entrusted to work and uphold protocol within corporate office by handling late accounts assertively and effectively.
- In charge of setting up new PC & Mac desktop computers for client & marketing use.
- Handled 30+ technical/mission-critical calls daily and consistently met high service standards.
- Updated computer Operating System software security patches.
- Diagnosed networking problems.
- In charge of maintaining computer data integrity.
- Other IT related duties as assigned by upper management.
- Key Contributions:
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- Worked with team members to develop and maintain an IT asset control system to keep track when IT assets needed to
be upgraded or replaced.
- Technologies used:
- Microsoft Office 2007 software suite; Microsoft Windows XP Professional; Microsoft Windows 7; Microsoft Windows
Server 2008; GoToAssist Remote Desktop services; Adobe; Kaspersky Anti-virus software; Active Directory; Group
Policy; IIS; Norton Ghost reimaging software.
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Education
ITT Technical Institute, Mount Prospect, Illinois
December 2011
Technical Proficiencies & Certifications
Security Anti-Virus & Internet Security Tools (Norton, Symantec, Ghost, etc.)
Technologies:
Systems: Microsoft Windows (NT, 2000, XP, Vista, 7, Server 2003/2008); Apple Mac OS; Unix-Based
Systems (Linux, BSD); Blackberry Mobile operating systems support; Android OS Support,
Apple iPhone support.
Networking: LANs, WANs, VPNs, Routers, Firewalls, TCP/IP
Hardware: Hardware troubleshooting skills; Custom workstation builds and deployment; Patch
panel/Cable management
Software: MS Office 2003/2007 (Word, Excel, Outlook, Access, PowerPoint, Visio); VMware; Adobe
products; Open Office.
Certifications: CompTIA A+
Other: Sales; Data entry/Logistics; Customer service.
Contact this candidate