Customer Service Quality Assurance
Resume:
Mary E. Mercer
Sugar Land, Texas *****
**********@***.***
Professional Summary
Registered Pharmacist: I am a Pharmacist with over 5 years of
retail, marketing experience and many years experience in
hospital and home infusion health care. My work requires
developing, educating and maintaing the trust and respect of
patients. Physicians, Nurses and other healthcare professionals.
I am seeking a position in Pharmaceutical Sales. My education
and profession as a Pharmacist would only enhance my skills
needed to be an effective communicator and educator. My Pharmacy
degree and experience provides me with a solid background and
knowledge in various product and disease states. I also have the
hands on experience of knowing what customers and healthcare
professionals are looking for in a product. I have worked with
many patients and healthcare professionals to find products that
work within the patients' budget, and still provide the treatment
necessary. I have excellent communication and organizational
skills. I am capable of working with others to achieve a desired
goal. I am creative, analytical, precise and energetic. I am
excited about pursing a career in Pharmaceutical Sales.
Retail: Managing technicians, providing quality assurance and
accuracy of product. Responsibilities involved patient
counseling and education, drug monitoring and information,
contacting Physicians regarding questions or problems with orders
and assisting staff. Work to provide excellent customer service
by building and maintaining customer relations while providing a
caring environment for patients.
Home infusion: Working independently and being responsible for
your own set of patients and follow-up. Responsibilities
included obtaining orders, calculating doses, obtaining labs
while monitoring and coordinating patient care with Nursing and
Physicians and maintaining JCAHO standards. Arranging
deliveries, programming and teaching proper use of various IV
pumps, as well as managing an IV room. Therapies including TPN,
antibiotics, chemo, pain, hydration and enterals.
Hospital responsibilities involved independently managing a
satellite Pharmacy on patient floors. Providing a team level of
care with Physicians and Nursing staff, answering questions and
providing drug information. Working and following hospital
guidelines and reviewing Hospital Formulary requests. Tasks
involved processing, calculating and checking orders for
accuracy, dispensing narcotics and preparing all first doses of
IV's (non-chemo.) Weekend coverage involved supervision of IV
admixture room and/or rotating shifts to cover various satellite
stations.
LICENSES
Texas: 34406 (IV Certified/Immunizer)
Wisconsin: 10574 Pennsylvania: RP 034560
R (inactive status)
Employment
HEB Grocery Company, Houston and Sugar Land area 2005-prese
nt
Pharmacist: Relief coverage (15-30 hrs/wk)
SUGAR LAND Rehab Hospital: Sugar Land, TX
5/2010-11/2010
Pharmacist: weekend coverage-alternating (Hospital sold 11/2010)
HMSS/CORAM/OLSTEN: Home Infusion Companies, Houston, 1994-1999
TX
Pharmacist: Part-time (set days)
HMSS, Philadelphia, PA 1990-1993
Pharmacist: Part-time and on-call
LANKENAU HOSPITAL, Philadelphia, PA 1987-1990
Pharmacist: Staff (full-time)
BANKS APOTHECARY, Philadelphia, PA 1986-1987
Pharmacist: Full-time
NEUHAUSER & ODANA CLINIC PHARMACIES, Madison, WI
1984-1986
Pharmacist: 30+ hrs/wk
SPRING GREEN PHARMACY, Spring Green, WI
1984-1986
Pharmacist: 10 hrs/wk
EDUCATION
University of Wisconsin-Madison
Undergraduate and Pharmacy School
BS degree, May 1983 Internship 1983-1984: Swartz Pharmacy,
Madison, Wisconsin
vOLUNTEER EXPERIENCE
Houston Hospice: A rewarding experience where I
volunteer at the in-patient facility. I sit with
patients, sometimes reading aloud to them or listening
to their story. Other times, providing comfort by
simple holding their hand and sitting quietly. I also
visit with family members and often answer questions
about hospice care.
TMO (The Metropolitan Organization) Community Leader:
worked on Healthcare issues affecting lower income
families. Meet with Harris County Hospital District
CEO and BenTaub President to discuss Health care
issues in the Houston area. Trained and organized
CHIP (Children's Health Insurance Program) sign-up
days and worked to have changes made in enrollment
rules.
OTHER: Girl Scout/Cub Scout Co-Leaders, swim team
stroke judge, coordinated Sunday lunches for Parish
Priests for 4 years, Co- Chaired food and beverage
committee for Church Mardi Gras fundraisers for 3
years, Co-Captain MS-150 cycling team. MS-150 is a
major fundraiser for the Multiple Sclerosis Society in
Texas. It is a 2-day event, where participants
bicycle from Houston to Austin, TX. Each participant
must raise money individually and be on a team. My
responsibilities as a Co-Captain involved raising
funds to support the team (food, transportation to
start, overnight shelter), designing and ordering bike
jersey's, finding volunteers and organizing training
rides.
ReferenceS AVAILABLE UPON REQUEST
Contact this candidate