Customer Service Data Entry

Ashlon Franklin

*** ****** **

Lancaster TX, ****4

972-***-****

**********@*****.***

PROFILE

Dedicated, hard-working, professional with a broad background in Customer Service with a passion for Human

Relations. Detail oriented, able to multi-task, excellent communication and writing skills. Recognized as a

dependable and loyal individual who is able to work under pressure. Welcomes challenges to advance strengths and

build exceptional customer relationships.

PROFESSIONAL EXPERIENCE

Securitas USA 2010-current

Receptionist

- Customer Service/Front desk

- Answering incoming calls/Light Data Entry

- Access Control/Monitoring DVR system

G4S Wackenhut 2009-2010

Receptionist

- Customer Service/Front Desk

- Answering incoming calls/Light Data Entry

- Access Control/Monitoring CCTV system

- Patrol interior of building

Bank of America Lockbox 2006-2008

Bank Associate/Seasonal

- Processing IRS Returns/Verifying

- Handling large amounts of Cash/Checks

- Quality Review

Outfield Marketing 02/09-05/09

Sales Associate/Appointment Setter

- Inbound/Outbound calls/Data Entry

- Processing & Verifying Information

- Setting appointments for Sales Reps

Education

University of North Texas-Denton, TX

Bachelors in Applied Arts & Sciences (Mediation & Sociology)

El Centro Community College- Dallas, TX

Associates in Arts

Associates in Paralegal

Skills

- Microsoft Word/Works/Excel 2007

- Microsoft Outlook/Lotus Notes

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