Software Engineer Project

Ambika Natarajan

South Pasadena. Los Angeles. CA. 352-***-**** ( **********@*****.***

I am a Siebel Consultant with over 7 years of experience in Configuration,

Workflows, Scripting, and Actuate Reporting. Having implemented and

customized Siebel CRM applications for fortune 500 companies, I have

exceptional technical and leadership skills with the capability of managing

multiple deliverables simultaneously, ability to communicate with technical

and non technical resources in and out of the organization and deliver

quality while working under pressing deadlines.

I am seeking to build a career with leading corporate of hi-tech industry

with committed and dedicated people to realize my full potential. I am

willing to work as a key player in a challenging and creative environment

that leverages my skill set to efficiently deliver quality service.

Highlights

o 7 years of experience in Siebel CRM

o Highly skilled in Installation and Siebel Server Set-up,

Configuration, Siebel Tools, Business Service, Assignment Manager,

Workflows.

o Involved in all the stages of Software Development Life Cycle

including Requirements, Analysis and Design, implementation,

integration and testing and maintenance.

o Worked on large-scale Siebel implementations with Philips Healthcare,

British Telecom, Marsh and McLennan, Freescale semi-conductor and

Hyperion solutions inc.

o Strong consulting skills, interpersonal, communication and team work

skills.

o Development of high-level design, detailed functional and technical

design specifications from business requirements.

o Lead a team of 3 Siebel consultants for a key software release for

Marsh and McLennan

o Worked for prestigious Fortune 500 clients like Philips, British

Telecom, Marsh and McLennan, Freescale Semiconductor, and Hyperion

Solutions(now Oracle Corp)

o Recognized for excellent skills in Siebel Configuration by the client

and the organization.

o Versatile in different Siebel Verticals (Siebel Call-center, Siebel

Service, Siebel Sales) across different operational sectors

o Extensive experience in performance tuning of Siebel application.

o Extensive experience in design, development, implementation, testing

and management of full life cycle of commercial applications in

Siebel.

o Exposure to EIM and EAI concepts.

o Experience in various tools like SOUTH and Actuate.

o Ability to communicate effectively and clearly between teams and

resolve issues quickly.

o Recognized as the most valuable resource in Larsen and Toubro Infotech

and TechMahindra Limited

o Gold Medalist as an undergraduate

o Awarded the prestigious JRD Tata and Ratan Tata scholarships for my

masters

Technical Skills

Siebel - CallCenter v7.7, v7.8, Field Service v7.7. Sales v7.7

Siebel tools, Configuration, Scripting (Server, Browser, BS), Workflows,

Siebel EAI, Order Management, Server Administration, Application

Administration, Assignment Manager, Siebel Remote

Test Driven Development Tools: SOUTH (Siebel Object Unit Test Harness)

Reporting: Actuate

Languages: C/C++, Java, JavaScript, VB, VB Script, HTML, XML, Shell

Scripting (Linux)

Database: Oracle 9i, Microsoft Access, Microsoft SQL server

Packages: Microsoft Visual Source Safe

Operating Systems: Windows 2000/ NT/XP/2003

Professional Synopsis

Project : Quote Approval and Report development

Client : Philips Healthcare, Bothell, WA

Role : Senior Technical Associate

Duration: August 2010 - February 2011

Involved in maintenance of Quote Approval system and development of reports

in Actuate. With a role chiefly as a Siebel CRM Configuration consultant my

main responsibilities included.

o Writing code and Business Services for data loading to Siebel

o Get change requirement from Business and map it to technical requirement

and Estimate effort required

o Troubleshoot Integration Objects, Integration Components, Web Services,

Data maps, EAI Dispatch Service.

o Configured and customized applets, pick applets, views, screens, BCs,

BOs, user properties, Joins, Links, MVLs, MVGs, Workflows & Business

Services.

o Involved in User Acceptance Testing (UAT) with business users and

interaction with development team for the defects raised.

o Involved in each phase of Siebel Implementation Life Cycle which includes

Analysis, Design, Configuration, Testing and Maintenance.

o Design Business Scenarios using Siebel Tools Configuration. Developed

lots of Applets, Views, Picklists, Links, MVLs, Joins etc.

o Conducting HLD and DLD review sessions with architectural team.

o Assessment of functional requirement, performance of gap analysis and

implement relevant system changes to achieve functionality.

o Feasibility study, Impact Analysis and Effort estimation for enhancements

of current release and future releases.

o Generating WSDL's for Inbound Web services.

o Consuming WSDL's for Outbound Web services

o Created custom BS for HTTP Data Send, to resolve Certificate Issue for

Outbound Web services.

o Addition of fields in BC's to create corresponding Report/Sub Report

fields, Generating ROLs.

o Changing the Code behind in reports to bring over new fields and writing

business logic, adding report sections.

o Changing Terms and Condition Sections for Actuate reports.

o Coordinating with different application teams / stakeholders to make the

integration work.

Project : WLR T2R Development & Support

Client : British Telecom (UK)

Role : Senior Technical Associate

Duration: September 2008 - July 2010

Involved in the maintenance of Openreach WLR T2R system. (British Telecom -

UK). The Agile process model was adopted requiring consistent incremental

releases for rapid, weekly, high quality software delivery. With a role

chiefly as a Siebel CRM Configuration consultant my main responsibilities

included.

o Assessment of functional requirement, performance of gap analysis and

implement relevant system changes to achieve functionality.

o Implementation of datamap changes, External Integration Object and

Internal Integration Object changes.

o Incorporation of VoFTTP products in the WLR product stack.

o Reviewing high level design documents to produce the lower level design

(LLD) to build software release.

o Built Unit Test Cases and made relevant changes to regression test cases.

o Firing the test cases to ensure functional compatibility across various

environments

o Srf replacement and component bounce.

o Workflow and Business Service changes

o Simultaneous handling of multiple releases

o Baseline dbf and rekey the changes of the next release on the baseline

srf.

o Recorded changes in various systems like VSS (Visual Source Safe) so as

to work in tandem with the L2C team.

o Co-ordinate with L2C team for making changes which may affect their

functionality.

o Co-ordinate with the upstream HUB team and downstream NEO team with the

output xml and xml schema.

o Maintain performance checklists so as to note any future improvements to

the existing object.

o Implementation of Test Driven Development (TDD) in the team using SOUTH

(Siebel Object Unit Test Harness) tool

o Responsible for error-free weekly releases.

o Mentor less experienced resources in the Siebel domain.

o Provide the essential design/development support to the testing team.

o Provide release cut-offs, support of the release and discuss any change

scenarios with designers.

Project : Case Management System

Client : Marsh & McLennan, New Jersey, USA

Role : Software Engineer, Siebel CRM Practices, Offshore co-

coordinator, Developer/Configurator

Duration : September 2006 - September 2008

The scope of work for Case Management involved the following activities:

o Extending Case Management capabilities.

o Automation of Case creation (Service Request).

o Creating reports using Actuate reports

o Creation of Virtual Business Components(VBC's)

o The objectives of this project are:

o Automation of Field Service Process using Siebel Email Response,

SmartScripts, Workflows, Custom business Services and Generation

of Reports.

o Creation of custom buttons and Business Services for Outbound email

communications in conjunction with various email templates and State

Models.

o Implement email administrator related responsibilities such as making

changes to response groups.

o Configure and customize Business Services to handle Time calculations.

o Creation of Hierarchical Picklists across Service Request and Action

Business Components.

o Customization of validation process by configuring server and browser

level scripts to popup friendly error and warning messages.

o Implementation of Smart Scripts for Custom Quality Management System.

o Implementation of Siebel Best Practices for implementing error

handling mechanism.

o Performed code refining process to identify tool level configuration

over scripting for overall performance.

o Perform System Tuning by utilizing various User properties.

o Preparation of Functional Specifications of processes to be developed.

o Understanding Client requirements & interaction with Functional Leads.

o Customizing various Siebel objects, configuring Business services,

workflows etc.

o Interaction with Testing team and bug resolving.

o As an offshore coordinator, communicating with clients to gather

requirements and translating them to technical specifications to

enable continual functional enhancements.

o Fine tuning of the system through regular production releases.

Project : Freescale CRM Production Support and Enhancement

Client : Freescale Semiconductor, Phoenix, Arizona

Role : Software Engineer, Siebel CRM Practices,

Developer/Configurator

Duration : June 2006 - August 2006

o Preparing Technical Specifications, Unit Test Cases and Configuration

in case of enhancement requests.

o Problem analysis and resolution according to TRIAGE guidelines.

o Communication with client for issue handling.

o Successfully implemented 20+ CCTs (Configuration Change Ticket) which

explores different areas of Siebel.

o Implemented Opportunity Transfer project using Smartscripts.

Project : Freescale CRM Technical Support

Client : Freescale Semiconductor, Phoenix, Arizona

Role : Software Engineer, Siebel CRM Practices,

Developer/Configurator

Duration : June 2006 - December 2006

o Problem analysis and resolution according to TRIAGE guidelines.

o Server maintenance and runtime errors handling

o Siebel Remote issues handling.

Project : Siebel Bulk Assignment Process Implementation

Client : Hyperion Solutions(now part of Oracle corp.), Santa Clara,

USA

Role : Software Engineer, Siebel CRM Practices,

Developer/Configurator, Tester

Duration : July 2005 - May 2006

o Business Process Requirements being transformed to technical

specifications.

o Requirements to draw specifications for different screens, views and

applets according to particular business process.

o Configuring Links and Joins to integrate Position, Account,

Opportunity and Contacts Business Components.

o Cloning of Business Components so as to resolve performance issues

o Deciding which underlying tables to be used for the Business

components

o Writing e-scripts for complex business requirements

Education

Bachelor of Science

Masters in Computer Science and Applications

Certifications

e-DAST: Advanced Diploma in Software Technologies with e-Commerce, CMC

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