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Customer Service Administrative Assistant

Somerset, Kentucky, 42503, United States
March 07, 2011

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Jayne E. Radford

**** ***** *** **** ** Somerset KY 42503Home: 606-***-**** Cell: 606-***-****


My goals are to obtain a position that will allow me to utilize my education, personal experience, and vast

training to be able to excel in a new career. Excellent communication and friendly people skills along

with being an independent thinker and a fast learner are just a few of the traits that I possess and will

bring to any job I encounter.


Major: Business and Marketing Education

School: Eastern Kentucky University

Location: Richmond KY

Degree: Bachelors of Science in Business and Marketing Education,

Graduated May 9, 2009, 3.0 GPA

Major: Associate in Arts

School: Somerset Community College

Location: Somerset KY

Degree: Associates in Arts with Distinction awarded August 2, 2005

Major: General Studies/Horticulture

School: Norwood High School / Scarlet Oaks Joint Vocational School

Location: Norwood Ohio / Sharonville Ohio

Degree: General Diploma and Vocational Certificate in Horticulture

Completion Date: June 1981


Pi Omega PI - Eastern Kentucky University

Phi Theta Kappa - Somerset Community College

Vocal Ensemble - Somerset Community College

Math Explorers - Somerset Community College


Employer: Somerset Lake Cumberland Association of Realtors

Title: Association Executive

Location: 46 Rowena Dr Somerset KY 42503 Phone: 606-***-****

Duration: July 6, 2010 - Present

Job Duties: Answer phone, process payments, process billing, customer service,

monitor Facebook page, schedule and monitor CE and Core classes, schedule and

monitor other classes and trainings as needed for REALTORS, make required

reservations for members of the Board of Directors for the appropriate and/or

required state or national sanctioned meetings and conferences, schedule Board of

Directors and Full Membership meetings, and take appropriate minutes as required.

Employer: Kroger, Tami Deaton, Front End Supervisor

Title: Cashier

Location: 181 N Hwy 27 Somerset KY 42503 Phone: 606-***-****

Duration: July 2005 – July 17, 2010

Job Duties: Customer service, cashier, assist customers with finding desired items

and suggesting items and sales the customer may be interested in, restock items as

needed, maintain appearance of front end (cashier) service area.

Employer: The Adanta Group

Title: Marketing/Staff Development

Jayne Radford 606-***-**** •

Location: 259 Parkers Mill Road Somerset, KY 42501 phone: 606-***-****

Duration: December 7, 2009 – April 23, 2010

Job Duties: Develop ads, brochures & newsletters to market the organization,

oversee new employee orientation, and develop training programs.

Employer: Eastern Kentucky University, Charles Woolum, Supervisor

Title: Student Worker, Tech Commons Computer Lab

Location: 521 Lancaster Richmond KY 40475Phone: 859-***-****

Duration: August 2007-May 2009

Job Duties: Helped set up the new computer lab. Assist students and faculty with

computer related problems and questions; assist faculty in the Emerging Technology

classroom. I was also responsible for closing & locking up the lab at night.

Employer: Goody’s Family Clothing (Store has since closed due to bankruptcy)

Title: Clerk/cashier

Location: 1996 S Hwy 27 Somerset KY 42501 Phone: 606-***-****

Duration: June 2003 - March 2006

Job Duties: Customer service, assist customers with finding desired items, recover

floor and maintain department organization, put out stock, monitor fitting rooms,

cashier duties when needed.

Employer: Somerset Community College

Title: Student Worker

Location: Somerset KY Phone: 606-***-****

Duration: August 2003 - May 2004

Job Duties: Typing, filing, making copies, general clerical duties, assist the

professor in preparing the lesson plan along with the accompanying materials.

Employer: Metropolitan Title (Offices now closed in Kentucky)

Title: Administrative Assistant

Location: Somerset KY

Duration: March 2002 - June 2002

Job Duties: Customer service, answer phones, open orders, prepare title notes,

prepare loan closing packages, process loan packages after closing and send to

lender, maintain loan files, filing.

Employer: Farm Credit Services

Title: Customer Service Representative

Location: Somerset KY

Duration: October 1997 - March 2002

Job Duties: Customer service, answer phones, process loan payments, process loan

requests, close short term loans, accounts payable, accounts receivable, filing,



Current Technology including Internet & Digital Media, Microsoft Office Suites of Microsoft Word 07,

Excel 07, PowerPoint, Publisher, Adobe PageMaker, Customer Service Skills, Multi-lined phone system,

Accounts Payable, Accounts Receivable, Cash handling.

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