Customer Service Manager
Resume:
AMY NELSON
Christiana, TN *****
Cell: 615-***-****
******@*********.***
QUALIFICATIONS
Ten Years of Customer Service Experience
Six years of Staffing Temporary Employees
Four Years of Event Planning
EDUCATION
1981 Bachelor of Science, Public Administration, Ferrum College, Ferrum, VA
EMPLOYMENT HISTORY
4/2010 – 7/2010 U. S. Department of Commerce, U. S. Census Bureau, Murfreesboro LCO 2848
Enumerator: Visited households in Rutherford County who did not complete census form sent to their home.
Customer service skills required to interview head of household. Detail oriented paperwork completed and submitted
daily. Ability to work under pressure in adverse situations was required.
4/2004 - 12/2008 Assistant to General Manager, McGuire’s Resort, 7880 Mackinaw Trail, Cadillac, MI
Resort has 120 rooms, 2 restaurants, 8 conference rooms for meetings and 27 holes of golf. Handled all guest and
group comments and concerns. Worked as liaison with marketing company to manage website, email and print marketing
for the entire resort. Planned Girlfriend’s Getaways twice a year from brochure conception to speakers and classes,
marketing and reservations. Filled in at the Front Desk taking room reservations and interacting with guests.
Responsible for all donation requests. Proficient in Microsoft Word and Excel. Coordinated United Way and Relay for Life
fundraising campaigns. Human Resource duties as needed.
11/2001 - 01/2004 Substitute Teacher, Cadillac Area Public Schools, Cadillac, MI
Filled in as needed for kindergarten through fifth grades at McKinley Elementary
1990 - 1991 Branch Manager, Snelling Temporaries, Indianapolis, IN
Responsible for entire operation of Southside office reporting directly to the President. Hired and managed staff.
Made sales calls to attain new business, secured largest account in franchises’ history.
1988 - 1989 Consultant to establish light industrial division and train staff on selling techniques.
1986 - 1988 Personnel Coordinator, Uniforce Temporary Services, Asheville, NC
Responsible for interviewing and hiring all clerical and light industrial employees. Handled customer service functions
with temporary employees as well as customers. Attended tours of customer facilities to gain a better understanding of
staffing needs.
1983 - 1985 Account Representative, Kelly Services, Brandon, FL
Hired as a Personnel Supervisor in the Lakeland office, duties included recruiting, evaluating, interviewing, hiring and
supervising 300 employees. Promoted to Account Representative where duties included developing a selling plan based
on an assigned territory.
VOLUNTEER ACTIVITIES
2001 - 2003 Co-President, McKinley Elementary Parent Teacher Group, responsible for all monthly
meetings, agendas and fundraising activities
2001 - 2002 CASA Soccer coach for 6 and 7 year olds
1999 - 2000 Vice President, White Lake Youth Sports Club, Whitehall, MI
1997 - 1998 Co-Coordinator, Shoreline Elementary Volunteer Program, new school startup of a
Volunteer Program which held 25 fundraising events the first year, Whitehall, MI
1997 - 1999 Judge: Odyssey of the Mind Competition
REFERENCES
Available upon request
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