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Manager Customer Service

Location:
New Florence, MO, 63363
Posted:
March 07, 2011

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Resume:

** ***** ****

New Florence, Missouri *****

March 1st, 2011

Dear Hiring Manager,

I have a Doctor of Pharmacy Degree and am very interested in your company,

and want to fill a need you may have for a pharmacist position. Along with

your company being very professional and highly recommended, I like how

your pharmacists offer outstanding services and personalized patient care.

Not only am I a Certified Immunizer, but one day would like to become a

Certified Diabetes Educator. My hard work and self learning have a tendency

to pay off because I take my time to get things done correctly and

accurately. In addition to being trustworthy, I am also well respected

because I like to always keep an open mind. I have been able to establish

and maintain excellent relationships with co-workers from the fact that I

have held part and full-time positions for long time frames, which have

enabled me to gain a realistic view of the demands and challenges of the

pharmacy profession. In addition to being a staff pharmacist I have also

been a pharmacy manager, so am well rounded and have seen all sides of

functioning pharmacies.

Please consider me as a possible candidate for a position with your

company. If I don't hear back from you soon, I will contact you at a later

date. Feel free to contact me with any questions that may arise.

Sincerely,

Ashley I. Fredrick

Ashley I. Fredrick

47 Garbs Road

New Florence, Missouri 63363

314-***-****

********.******@*****.***

Education

August 2003 to May 2009 Doctor of Pharmacy

St. Louis College of Pharmacy, St. Louis,

Missouri

Graduation date: May 16, 2009

Professional Experience

July 2009 to Present Pharmacy Manager (August 2010 to present)

Staff Pharmacist (July 2009 to August 2010)

Shop 'n Save Pharmacy

O'Fallon, MO

Judy Wilcox, Pharmacy Manager (location change)

Starting out as staff took pharmacy orders and

requested refills from healthcare provider

offices. Filled prescriptions as well as

verified and checked technician work. Learned

to tackle and master the computer system and

use Excel to help run daily business. Took

third party questions/rejections, and problem

solved them by calling and learning different

party regulations. Customer service is a

priority and recommendations are made (OTC and

cost alternatives) to patients as well as to

medical professionals. Became a trained

immunizer and over the past few years have

given over 1,500 vaccinations. Healthcare

screenings are also provided; blood samples

from finger pricks are administered and sent

off for testing. As results are received we

discuss with patients the number significance.

At our location we also have some Delmar Garden

nursing home patients and we take their orders

and package the medications accordingly.

Deliveries are organized for patients in nearby

apartment complexes and the disabled.

As pharmacy manager in addition to all the

staff responsibilities, help oversee the store

operation. Customer concerns are handled and

the rest of the pharmacy staff trained and

daily tasks assigned. Staff schedules are also

made according to pharmacy earned hours for

support. Inventory is also managed as well as

other estimated and actual pharmacy commitment

numbers provided. Also narcotics are ordered

and maintained. In December was the first

pharmacy manager within company to supervise a

store relocation due to a new facility being

built. Old patient information were dealt with,

files/inventory moved, and one pharmacy was

shut down and another reopened the next day.

New licenses and accounts were set up, and

technical support was observed. New clients and

increased business have been a prioritized

goal. According to customers is a well trusted

and knowledgeable healthcare professional.

May 2006 to Present Relief Pharmacist (May 2009 to Present)

Pharmacy Intern (May 2006 to May 2009)

Berlener Pharmacy

Hermann, MO

Frank Meyer, R.Ph, owner

Make phone calls to and take orders from

healthcare providers and third party groups, in

addition to the traditional filling of

prescriptions. Also train new pharmacy

technicians, and counsel patients on their

prescriptions and over the counter medications.

Have learned to work the computer system as

well, and sometimes make deliveries and manage

accounts/money with customers. Cost-effective

alternatives to prescribers and patients are

also made. In addition to outpatient filling,

also process and fill orders for all local long-

term care facilities.

May 2003 to September 2005 Pharmacy Intern

The Medicine Shoppe

Montgomery City, MO

Mary Lou Conley, Supervisor/Manager

Filled prescriptions, answered telephone calls

from patients, checked customers out, stocked

shelves, and worked the drive through window.

Advanced Practice Experience Rotations

May 2008 to June 2008 Medicine Shoppe International (Non-patient

care elective)

Earth City, Missouri

Cheryl Hoffer

June 2008 to July 2008 North Central Community Health Center

(Ambulatory)

St. Louis, Missouri

Amie Brooks, Pharm.D, BCPS, CDE

July 2008 to August 2008 Schnucks Pharmacy (Community care)

Lake St. Louis, Missouri

Beth Voigt, Pharm.D, CDE

September 2008 to October 2008 Shop 'n Save Pharmacy (Community

medication delivery)

St. Charles, Missouri

Frank Giarraffa, R.Ph.

October 2008 to November 2008 Foundation Care (Patient care elective)

Earth City, Missouri

Charlene Heyde, R.Ph.

November 2008 to December 2008 St. John's Mercy Hospital (Health system

delivery)

Washington, Missouri

David Walker, Pharm.D

January 2009 to February 2009 SSM St. Joseph Hospital West (Patient

care selective)

Lake St. Louis, Missouri

Michelle Vomund, Pharm.D

February 2009 to March 2009 Missouri Baptist Medical Center (Acute

care)

St. Louis, Missouri

Paul Juang, Pharm.D, BCPS

Introductory Practice Experience Rotations

April 2007 Shop 'n Save Pharmacy (Community rotation)

St. Charles, Missouri

Alyce Greene, R.Ph.

February 2007 SSM St. Joseph Health Center (Hospital

rotation)

St. Charles, Missouri

Theodore Sitek, R.Ph.

February 2006 St. Louis University Hospital (Clinical

rotation)

St. Louis, Missouri

Joel Hennenfent, R. Ph.

Volunteer Experience

Current St. Paul's United Church of Christ

Work many dinners, prepare many meals, and

volunteer in the nursery and flowerbeds.

Current Relay for Life Events

Help set up and work numerous events including

dinners and the overnight walk-a-thons.

Current Girls Scouts

Since a little girl involved in girl scouting

and various activities associated with the girl

scouts. Achieved many awards including the

Silver Award and went on several trips.

Spring 2007 St. Louis Crisis Nursery

An independent, non-profit agency funded by

donations and committed to preventing child

abuse and neglect by providing short-term,

emergency shelter for children whose families

are faced with emergencies or who are in

crisis. Provided care to children from the age

of birth to age 12. Activities included

bathing, entertaining, and feeding. Also set up

a clothing and toy drive and donated items to

the nursery for the children to take home with

them.

Fall 2006 St. Patrick Center

Center recognized nationally for programs that

help individuals and families move from

homelessness to independence, in measurable and

cost-effective way. Helped serve dinner, sort

through clothes, care for children, talk to

consumers, and teach classes.

Related Awards and Activities

March 2007 Joe E. and Marilyn Haberle Endowed Scholarship

St. Louis College of Pharmacy

Fall Semester 2006 Dean's List, St. Louis College of

Pharmacy

Fall/Spring 2003 Achievement Scholarship

Granted scholarship for ACT (American College

Test) score accomplished.

St. Louis College of Pharmacy

Professional Affiliations

May 2009 to Present St. Louis College of Pharmacy Alumni

Association

Stay involved and help support the college and

current students.

January 2007 to Present Missouri Pharmacist Association

Attend meetings, presentations, speeches.

October 2004 to Present Kappa Psi Pharmaceutical Fraternity Inc.

Have helped provide semi-annual blood drives,

volunteer for Habitat for Humanity, read to

kids, mentor to underclassmen, teach kids about

toxicity, have cooked at the Ronald McDonald

house, and many other activities.

January 2007 to May 2009 Student Pharmacist Association

American Pharmacists Association member

American Society of Health-System Pharmacists

member

Attended meetings, fundraisers, presentations,

and speeches.

Fall 2003 to Fall 2005 International Student Organization

Attended meetings, went to and helped with

performances.

Licensure/Certifications

July 2009 to Present Registered Pharmacist License

Missouri

April 2009 to Present Certified Immunizer

Missouri

Pharmacy-Based Immunization Delivery Program

December 2007 to Present CPR (cardiopulmonary resuscitation) and AED

(automated external defibrillator)

Certification

Healthcare Provider, Missouri

American Heart Association

May 2003 to July 2009 Pharmacy Intern License

Missouri

References Available

References

1. Judy Wilcox, R.Ph., Pharmacy Manager

Shop 'n Save Pharmacy

3740 Monticello Plaza

St. Charles, Missouri, 63304

636-***-****

2. Susan Morrow, CPhT

Shop 'n Save Pharmacy

1452 Keystone

St. Peters, Missouri 63303

636-***-****

3. Steve Ciegel, R.Ph.

Berlener Pharmacy

219 East 1st Street

Hermann, Missouri 65041

573-***-****

4. Frank Meyer, R.Ph., Owner

Berlener Pharmacy

219 East 1st Street

Hermann, Missouri 65041

573-***-****



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