Manager Customer Service
Resume:
New Florence, Missouri *****
March 1st, 2011
Dear Hiring Manager,
I have a Doctor of Pharmacy Degree and am very interested in your company,
and want to fill a need you may have for a pharmacist position. Along with
your company being very professional and highly recommended, I like how
your pharmacists offer outstanding services and personalized patient care.
Not only am I a Certified Immunizer, but one day would like to become a
Certified Diabetes Educator. My hard work and self learning have a tendency
to pay off because I take my time to get things done correctly and
accurately. In addition to being trustworthy, I am also well respected
because I like to always keep an open mind. I have been able to establish
and maintain excellent relationships with co-workers from the fact that I
have held part and full-time positions for long time frames, which have
enabled me to gain a realistic view of the demands and challenges of the
pharmacy profession. In addition to being a staff pharmacist I have also
been a pharmacy manager, so am well rounded and have seen all sides of
functioning pharmacies.
Please consider me as a possible candidate for a position with your
company. If I don't hear back from you soon, I will contact you at a later
date. Feel free to contact me with any questions that may arise.
Sincerely,
Ashley I. Fredrick
Ashley I. Fredrick
47 Garbs Road
New Florence, Missouri 63363
abhrpz@r.postjobfree.com
Education
August 2003 to May 2009 Doctor of Pharmacy
St. Louis College of Pharmacy, St. Louis,
Missouri
Graduation date: May 16, 2009
Professional Experience
July 2009 to Present Pharmacy Manager (August 2010 to present)
Staff Pharmacist (July 2009 to August 2010)
Shop 'n Save Pharmacy
O'Fallon, MO
Judy Wilcox, Pharmacy Manager (location change)
Starting out as staff took pharmacy orders and
requested refills from healthcare provider
offices. Filled prescriptions as well as
verified and checked technician work. Learned
to tackle and master the computer system and
use Excel to help run daily business. Took
third party questions/rejections, and problem
solved them by calling and learning different
party regulations. Customer service is a
priority and recommendations are made (OTC and
cost alternatives) to patients as well as to
medical professionals. Became a trained
immunizer and over the past few years have
given over 1,500 vaccinations. Healthcare
screenings are also provided; blood samples
from finger pricks are administered and sent
off for testing. As results are received we
discuss with patients the number significance.
At our location we also have some Delmar Garden
nursing home patients and we take their orders
and package the medications accordingly.
Deliveries are organized for patients in nearby
apartment complexes and the disabled.
As pharmacy manager in addition to all the
staff responsibilities, help oversee the store
operation. Customer concerns are handled and
the rest of the pharmacy staff trained and
daily tasks assigned. Staff schedules are also
made according to pharmacy earned hours for
support. Inventory is also managed as well as
other estimated and actual pharmacy commitment
numbers provided. Also narcotics are ordered
and maintained. In December was the first
pharmacy manager within company to supervise a
store relocation due to a new facility being
built. Old patient information were dealt with,
files/inventory moved, and one pharmacy was
shut down and another reopened the next day.
New licenses and accounts were set up, and
technical support was observed. New clients and
increased business have been a prioritized
goal. According to customers is a well trusted
and knowledgeable healthcare professional.
May 2006 to Present Relief Pharmacist (May 2009 to Present)
Pharmacy Intern (May 2006 to May 2009)
Berlener Pharmacy
Hermann, MO
Frank Meyer, R.Ph, owner
Make phone calls to and take orders from
healthcare providers and third party groups, in
addition to the traditional filling of
prescriptions. Also train new pharmacy
technicians, and counsel patients on their
prescriptions and over the counter medications.
Have learned to work the computer system as
well, and sometimes make deliveries and manage
accounts/money with customers. Cost-effective
alternatives to prescribers and patients are
also made. In addition to outpatient filling,
also process and fill orders for all local long-
term care facilities.
May 2003 to September 2005 Pharmacy Intern
The Medicine Shoppe
Montgomery City, MO
Mary Lou Conley, Supervisor/Manager
Filled prescriptions, answered telephone calls
from patients, checked customers out, stocked
shelves, and worked the drive through window.
Advanced Practice Experience Rotations
May 2008 to June 2008 Medicine Shoppe International (Non-patient
care elective)
Earth City, Missouri
Cheryl Hoffer
June 2008 to July 2008 North Central Community Health Center
(Ambulatory)
St. Louis, Missouri
Amie Brooks, Pharm.D, BCPS, CDE
July 2008 to August 2008 Schnucks Pharmacy (Community care)
Lake St. Louis, Missouri
Beth Voigt, Pharm.D, CDE
September 2008 to October 2008 Shop 'n Save Pharmacy (Community
medication delivery)
St. Charles, Missouri
Frank Giarraffa, R.Ph.
October 2008 to November 2008 Foundation Care (Patient care elective)
Earth City, Missouri
Charlene Heyde, R.Ph.
November 2008 to December 2008 St. John's Mercy Hospital (Health system
delivery)
Washington, Missouri
David Walker, Pharm.D
January 2009 to February 2009 SSM St. Joseph Hospital West (Patient
care selective)
Lake St. Louis, Missouri
Michelle Vomund, Pharm.D
February 2009 to March 2009 Missouri Baptist Medical Center (Acute
care)
St. Louis, Missouri
Paul Juang, Pharm.D, BCPS
Introductory Practice Experience Rotations
April 2007 Shop 'n Save Pharmacy (Community rotation)
St. Charles, Missouri
Alyce Greene, R.Ph.
February 2007 SSM St. Joseph Health Center (Hospital
rotation)
St. Charles, Missouri
Theodore Sitek, R.Ph.
February 2006 St. Louis University Hospital (Clinical
rotation)
St. Louis, Missouri
Joel Hennenfent, R. Ph.
Volunteer Experience
Current St. Paul's United Church of Christ
Work many dinners, prepare many meals, and
volunteer in the nursery and flowerbeds.
Current Relay for Life Events
Help set up and work numerous events including
dinners and the overnight walk-a-thons.
Current Girls Scouts
Since a little girl involved in girl scouting
and various activities associated with the girl
scouts. Achieved many awards including the
Silver Award and went on several trips.
Spring 2007 St. Louis Crisis Nursery
An independent, non-profit agency funded by
donations and committed to preventing child
abuse and neglect by providing short-term,
emergency shelter for children whose families
are faced with emergencies or who are in
crisis. Provided care to children from the age
of birth to age 12. Activities included
bathing, entertaining, and feeding. Also set up
a clothing and toy drive and donated items to
the nursery for the children to take home with
them.
Fall 2006 St. Patrick Center
Center recognized nationally for programs that
help individuals and families move from
homelessness to independence, in measurable and
cost-effective way. Helped serve dinner, sort
through clothes, care for children, talk to
consumers, and teach classes.
Related Awards and Activities
March 2007 Joe E. and Marilyn Haberle Endowed Scholarship
St. Louis College of Pharmacy
Fall Semester 2006 Dean's List, St. Louis College of
Pharmacy
Fall/Spring 2003 Achievement Scholarship
Granted scholarship for ACT (American College
Test) score accomplished.
St. Louis College of Pharmacy
Professional Affiliations
May 2009 to Present St. Louis College of Pharmacy Alumni
Association
Stay involved and help support the college and
current students.
January 2007 to Present Missouri Pharmacist Association
Attend meetings, presentations, speeches.
October 2004 to Present Kappa Psi Pharmaceutical Fraternity Inc.
Have helped provide semi-annual blood drives,
volunteer for Habitat for Humanity, read to
kids, mentor to underclassmen, teach kids about
toxicity, have cooked at the Ronald McDonald
house, and many other activities.
January 2007 to May 2009 Student Pharmacist Association
American Pharmacists Association member
American Society of Health-System Pharmacists
member
Attended meetings, fundraisers, presentations,
and speeches.
Fall 2003 to Fall 2005 International Student Organization
Attended meetings, went to and helped with
performances.
Licensure/Certifications
July 2009 to Present Registered Pharmacist License
Missouri
April 2009 to Present Certified Immunizer
Missouri
Pharmacy-Based Immunization Delivery Program
December 2007 to Present CPR (cardiopulmonary resuscitation) and AED
(automated external defibrillator)
Certification
Healthcare Provider, Missouri
American Heart Association
May 2003 to July 2009 Pharmacy Intern License
Missouri
References Available
References
1. Judy Wilcox, R.Ph., Pharmacy Manager
Shop 'n Save Pharmacy
3740 Monticello Plaza
St. Charles, Missouri, 63304
2. Susan Morrow, CPhT
Shop 'n Save Pharmacy
1452 Keystone
St. Peters, Missouri 63303
3. Steve Ciegel, R.Ph.
Berlener Pharmacy
219 East 1st Street
Hermann, Missouri 65041
4. Frank Meyer, R.Ph., Owner
Berlener Pharmacy
219 East 1st Street
Hermann, Missouri 65041
Contact this candidate