Human Resources Management

Phone: 951-***-****

Email: ************@*****.***

Zarassa R. Wyatt

Career Objective: To obtain a human resources professional positional

that develops and sustains organizational goals and objectives, in an

environment that utilizes my skill-set gained through cross industry

experience.

Areas of Expertise

? Talent/Performance Management ? Full Cycle Recruiting ?

Conflict Resolution

? Employee Relations ? DISC/Training & Development ?

Benefits/LOA/FMLA

? EEO Compliance ? Worker's Compensation ?

Safety/Risk Management

Employee Relations Specialist/Generalist

2006 to 2009 Community Research Foundation, Inc/P.E.R.T., Inc.

San Diego, CA

Strategically applied broad technical knowledge of Federal and CA State

laws and regulations to provide Human Resources generalist training and

consultation to management and employees in all areas of legal and policy

compliance; Communications and workforce safety ;Supported organizational

diversity objectives as a member of the Cultural Diversity Resource Team

(CDRT).

. Managed the employee relations function of dual organizations; through

developed HR strategies and interventions for solving problems; Conducted

and tracked investigations involving complaints of harassment, sexual

harassment, wrongful terminations, violations of company policies,

discrimination, and other complaints of inappropriate conduct; analyzed

relevant Human Resources operational trends, made appropriate

recommendations to Sr. Management for improvements and applied best

practices

. Coached management in the areas of employee performance management

actions through professional development plans, performance

improvement plans, disciplinary action, and terminations; Analyzed

trends in workforce planning for compliance with cultural diversity

planning initiatives

. Consulted with management to apply legal compliant best practices in

recruitment processes in advertising, screening, selection and evaluation

processes; ensured compliance to post-hire background and health

screenings via Dept. of Justice and Community Care Licensing Agency (CCL)

. Managed the worker's compensation process to include claims reviews,

employee benefits administration through thorough interpretation and

application of insurance policy, investigation of compensability and

ensuring timely claims processing

Sr. Employee Relations Representative/Generalist

2005 to 2006 HMB, Inc Charlotte, NC

Managed the daily operations of human resources for the company's

Charlotte office in all areas of compliance with Federal and State

legislation and evaluation, administration, implementation and,

coordination of HR functions with the Corporate Office; applied advanced

technical knowledge of the laws and regulations, effectively coached and

counseled management to address employee relations issues and concerns in

the areas of EEO, ADA, FMLA, employment, training, and benefits

. Partnered with corporate and executive management to develop and

implement HR strategies and interventions for solving problems and

enhancing employee and overall organization performance

. Delivered guidance to the site leadership in situations, which include

discipline, grievances, terminations, performance management system,

integrity matters and other employee issues

. Coached management in defining and developing recruiting needs,

strategies, hiring practices, developing position descriptions,

conducting behavioral-based interviewing, teambuilding, and

supervision

. Administered the employee benefits programs, including medical,

dental, vision insurance plan, and COBRA; and responded/processed and

day to day benefit inquiries

. Utilized excellent interpersonal skills, supervised Customer Support

staff/ to demonstrate initiative, confidentiality, integrity,

adaptability, quality and a result-orientated philosophy supporting

the organization's mission while being helpful, cooperative, courteous

and respectful

Human Resources Representative

2003 to 2005 United Way of San Diego San Diego, CA

Administered Payroll/HRIS, Benefits, and Community Outreach coordination;

Provided direct support to the HR Director for multiple organizations

(United Way, Volunteer San Diego and INFO LINE); ensured compliance with

Federal and State legislation pertaining to all personnel matters and

overall administration, coordination, and evaluation of the HR functions.

Demonstrated technical knowledge of the laws and regulations established

and maintained effective internal and external working relationships to

carry out assignments in the areas of EEO, employment, training, and

benefits

. Coordinated the development and implementation of a recruitment and

selection procedures ensured timely response to applicant inquiries,

processed applications and resumes, test administration (when

applicable), and screening interviews

. Administered the employee benefits programs, including medical, dental,

vision insurance plan, and COBRA; and responded/processed and day to day

benefit inquiries; reconciled and processed billings for employee

benefits programs, processed required documents through payroll and

insurance providers to ensure accurate record keeping and proper

deductions

. Conducted monthly new employee orientation program and coordination of

organizational training and development efforts; Administered

organization wide placement of temporary staff by working closely and

developing relationships with staffing agencies and management to ensure

timely, cost effective quality placements; resolved any placement issues

. Processed semi-monthly payroll for employees, maintained Payroll and HRIS

system, recorded and compiled reports from database as needed

Worker's Compensation Insurance Adjuster

2003 to 2003 Apple One Employment Agency San Diego, CA

State Compensation Insurance Fund

Administered worker's compensation benefits including interpretation and

application of insurance policy, investigation of compensability and

ensuring timely disability and vocational rehabilitation benefits to

injured workers

. Initiated control and coordinated provisions of benefits to qualified

injured workers in a timely and accurate manner in accordance with State

Fund policies, guidelines, and procedures and workers' compensation laws

. Determined AOE/COE injury classification, calculated and determined

benefit indemnity and disbursed payments

. Project lead and trainer for company- wide claim closing project, while

working in a high-volume multi-task environment while exceeding company

standards to include contributing to a record month of closed files for

the San Diego office along with providing training to regular staff on

the process to administer the vocational rehabilitation program

. Provided customer service through written communication and verbal

presentations while dealing with highly confidential employment issues

and California labor law

. Reconciled billing statements, monitored the collection of outstanding

premiums, reviewed cases for medical and expense adjustment

Human Resources Representative

2000 to 2001 Plant Equipment, Inc

Temecula, CA

Administered Payroll/HRIS, New Hire Orientations, County Ride Share

program, Safety, Worker's Compensation and Savings Bond program; Provided

direct support to HR Director ensuring compliance to Federal and State

legislation pertaining to all personnel matters and overall

administration, coordination, and evaluation of FLSA compliance, and

Terminations issues, Trained employees and management on CA Wage and Hour

laws on exempt classification and reporting non-exempt employee hours

. Conducted effective performance based interviews, new hire orientations,

terminations, exit interviews and maintenance of employee files

. Administered HRIS system in weekly payroll processing, entering data and

generating custom reports, ADA, FMLA, UI, SDI claims, I-9 employment

verification, documentation and EEOC reports, VISA immigration processing

and reported work related injury investigations

. Coordinated workplace efforts with insurance carrier to reduce workplace

hazards increase safety and instruct employees and management on safety

improvement methods

. Provided support and acted as alternate to HR Manager in the areas of

employee relations and VISA immigration matters

Education

National University, La Jolla, CA

M.S. Public Administration: (Specialization in Human Resources

Management) (Est. Completion Date: 3/11)

National University, La Jolla, CA

B.S. Business Administration (Specialization in Human Resources

Management) (5/03)

Professional Trainings

-Sexual Harassment Prevention (ABS1825) -HR Certification Prep Course

-Conducting Effective New Employee Orientations -Writing Effective

Policies & Procedures

-Preventing and Responding to Aggressive Behaviors -Behavioral Based

Interviewing

-Cultural Diversity/Competency in the Workplace -Decision Making for

Support Staff

-Labor & Employment Law Training -Employee Assistance

Program/Supervisor

-Certified DISC Assessment Trainer

Accomplishments

Developed Performance Management System/Policy

Developed/Conducted Recruitment, Program Management, and Sexual

Harassment Trainings Programs

Developed Employee Referral Awards Program/Policy

Coordinated Community Outreach Volunteer Efforts

Project Management and trainer for company- wide claim closing project;

increasing Closed Claims by 80%

Reduce cost for pre-employment tests and safety materials by 70%

Coordinated Open Enrollment Benefit Fair (s) increasing employee

participation by 75%

Contact this candidate