Customer Service Manager

PHONE 813-***-**** . E-MAIL ********@*****.***

MICHAEL M. LEITHE

objective

Currently looking for a management position in the

Long Island, NY area that will allow me to utilize

my leadership, knowledge, and talents to build

value and create positive results within a growing

retail organization.

work Experience

May 2010 - Present Bed, Bath, & Beyond

Long Island, New York

Front End Operations Manager

Execution of real time strategies to drive business

results, ownership of innovating new and original

ideas to create footsteps in the store and around

key business areas.

Developed a culture of engaged associates each with

ownership toward creating a positive customer

experience and journey in our location.

Promotional merchandising of the store to include:

tagging, signage rollovers, display and feature

product end cap construction, cleanliness and

overall store looks/sound/feel.

Cultivating vendor relationships to seek support

for product lines and increase associate knowledge

and training opportunities.

Implemented improved employee training process. In

areas of sales, management, operations, and

customer service.

Managed store operations. Including administration

of weekly, monthly, and annual sales budgets.

Inventory control, P&L, Merchandising, And customer

service.

May 2009 - May 2010 Bath & Body Works Long

Island, New York

Store Manager

Responsible for managing Bath & Body's 'Store

Profit Driver reports'. (E.g., Revenue, Sales per

hour, & Attachments.)

Creating a selling culture of behaviors that would

result in improved customer interactions and

contribute to positive profit driver results.

Growth and development of associate and management

talent including career advancement and training

opportunities.

Flawless execution of Bath and Body's floorset and

new theme rollouts which created a fresh and

modern day selling eviornment for our customers.

Responsibility for the oversight of P&L

statements, customer contracts, and daily reports

including addressing business or system

opportunities and areas of improvement.

August 2007 - March 2009 Circuit City Long

Island, New York

Store Director

Was instrumental in controlling the bottom line of

the P&L and all controllable accounts through

policy / process implementation, adherence and

training.

Managed labor performance. Responsible for the

building and adherence of associate schedules.

Worked directly with the staff to establish a

differentiated multi-channel (store, web, phone)

customer experience by training all customer

service associates in these areas.

Was responsible for the shipping and receiving

processes including replenishment, merchandising

and variance research.

Control and reduce shrink exposure to the location

both internal (cycle counts, audits, education,

training) and external (customer service, physical

product security, training of staff, rewards and

recognition programs).

Foster a team growth environment that is conducive

to sharing ideas by focusing on developing

individual strengths.

Education

January 2003 - 2005 HCC /

University of South Florida Tampa, Florida

Commissioned Notary

Completed Operational Excellence training program.

Trained in Computer Hardware, Maintenance, and

Networking.

Trained in Emergency First Response and as a

Radiology Technology Assistant

Courses in Mathematics, Business, Public Speaking.

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