Customer Service Years Experience

JENNIFER A. MCMARTIN

281-***-**** . ***** BARCELONA FRIENDSWOOD, TX 77546 . ***@********.***

Technical Writer/Editor and Graphics Specialist with 9 years experience in

the Aerospace industry.

OBJECTIVE:

A technical writing position with a dynamic company that is seeking

copyediting and writing assistance.

SUMMARY OF QUALIFICATIONS:

9 cumulative years experience in technical writing/editing, including

scientific copyediting, proofreading and collaborative authoring efforts.

Outstanding interpersonal and liaison skills. Easily building productive,

enduring relationships with customers.

Energetic and organized. Able to effectively handle the demands of multiple

projects.

Committed to highest standards of quality and excellence.

SKILLS:

Expert proficiency in Microsoft Word, Excel, Power Point, Outlook, and

Publisher, as well as in Adobe Photoshop CS4 and Adobe Illustrator CS4;

proficient in Adobe InDesign CS4 and Corel Draw. Experienced in analysis,

research, data and product management, and customer service.

WORK EXPERIENCE:

GRAPHICS SPECIALIST III/ CUSTOMER COORDINATOR

3/09-Present

Bastion Technologies Houston, TX

Provide visual quality inspection and approval of all completed products

prior to delivery.

Create job folders per Support Request and discuss order specifications

with customer, in person or by phone.

Deliver/ship completed orders to customer; coordinate International orders

with NASA Property and Export Control.

Copyedit, proofread and format layout of the Cargo Mission Contract (CMC)

"Your Space" quarterly newsletter.

Update and maintain electronic databases including Decal Lab Production

Metrics and Customer Satisfaction Surveys.

Edit, rewrite and maintain Program Defined Processes (PDPs) for Decal Lab.

GRAPHICS SPECIALIST II

4/05-3/09

Bastion Technologies Houston, TX

Created artwork using Macromedia Freehand and Adobe Photoshop.

Fabricated decals, logos, placards and awards using processes including

metalphoto production, screen printing and customized color printing.

Maintained Decal Lab Production Metrics and Customer Satisfaction Surveys.

Edited, rewrote and maintained Program Defined Processes (PDPs) for Decal

Lab.

SENIOR TECHNICAL EDITOR

4/03-4/05

Bastion Technologies Houston, TX

Edited, formatted and collaboratively authored procedural text for

International Space Station (ISS) and Space Shuttle publications, according

to Government Printing Office (GPO) guidelines and Flight Data File

standards.

Built books and training manuals and prepared print masters for final

publication.

Acted as HTML author for space flight procedures - converting Word files to

XML.

Formatted graphics for publication with Adobe Photoshop.

Designed departmental web page, providing text, digital photography and

formatting of graphics.

Assisted in group formatting and editing of the "USA Update" newsletter.

TECHNICAL EDITOR

4/01-4/03

Hernandez Engineering Houston, TX

Bastion Technologies Houston, TX

Edited, formatted and collaboratively authored procedural text for

International Space Station (ISS) and Space Shuttle publications, according

to Government Printing Office (GPO) guidelines and Flight Data File

standards.

Built books and training manuals and prepared print masters for final

publication.

Contributed to group formatting and editing of the "USA Update" newsletter.

EDUCATION:

Bachelor of Arts in English, Minor in Science, Texas Woman's University,

1998 Magna Cum Laude

AWARDS/ ACHIEVEMENTS:

Outstanding Performance Award - Bastion Technologies, July 2010

Outstanding Performance Award - Bastion Technologies, June 2009

Mission Operations Achievement Award, October 2004

United Space Alliance Integrated Documentation Services Superior

Achievement Award, October-December 2003

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