Customer Human Resources

**** *. **

Street.

Cleveland, OH *****

216-***-****

******@*******.****.***

Chad Haddad

Education

**** - **** ********* ***** **********

Cleveland, Ohio

Bachelor of Business Administration

. Major in Management and Labor Relation, Human Resources.

1991 - 1993 Bankstown College

Sydney, Australia

Associate of Mechanical Engineering

Professional Experience

2001-Present HDC Inc.

Strongsville, Ohio

Building Automation & Temperature Controls Senior Field Technician

. Responsible for installation, subcontractor supervision, control systems

startup and check out.

. Project Management: Responsible for work schedule progress, and project

completion at estimated costs.

. Time Management responsibilities including scheduling and manpower

allocation.

. Commissioning and checkout of control system. Building Management System

setup, checkout and programming.

. Customer training and technical support.

1998 - 2001 Honeywell Inc.

Brooklyn Hts., Ohio

Customer Financial Services Representative

. Responsible for customer's financial account accuracy through proper

execution of

collections and dispute

management processes.

. Resolving customer disputes by tracking down the information internally

and working on completion of the expected services in order to achieve

customer satisfaction.

. Aggressive quarterly Working Capital Plan with monthly evaluation and

tracking responsibilities. Achieved 3% decrease in working capital 1st

Quarter 2000.

. Achieved 101% of Cash Goal Plan in 1999.

. 99% of customer disputes resolved by plan date 1999.

. Customer satisfaction rating of 97% of combined internal and external

customers.

Solid 100% accuracy in customer financial account analysis and reporting.

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