Sandra Ntsonde

** **** ***** ****** *** # **B. New York NY 10037

abhro4@r.postjobfree.com . 347-***-****

Overview & Key Skills

Travel Planning professional: Strong analytical & organizational skills.

Experience working in a fast-paced environment, excellent communication

skills with clients & partners. Able to prioritize and achieve objectives

within time and budget.

International background: Lived in West Africa (Ivory Coast, Benin), Europe

(France, Spain), and USA (Cincinnati, New York)

Languages skills: English (Fluent), French (mother tongue), Spanish

(working knowledge)

Professional Experience

BONJOUR USA TOURS - New York, NY Feb 08 - Present

1 Operations Manager

Coordinated research and development of new tours on the East Coast and

resolved service complaints

Ensured services are booked and confirmed within agreed budget

Oversaw all pre and post departure operations and ensured the itineraries

run smoothly

Processed and confirmed services efficiently and accurately using the

reservations system, paying

attention to any special requirements of the clients

Checked itineraries and services quoted by sales to ensure feasibility and

making suggestions when

necessary

Negotiated with suppliers to maximize profit margins.

Liaised with clients and ensured all documentation has been received

Responsible for tour leaders recruitment, selection, training, scheduling

and performance reviews

ACCOR NORTH AMERICA - New York, NY Jan 07 - Dec

07

MICE International Coordinator

Liaised between worldwide Accor hotels and American companies & meeting

planners

Promoted Accor properties to the North American market: created flyers,

Power Point presentations,

brochures and monthly newsletters

Handled RFP's from Corporate/groups Clients (Key accounts) and new

prospects

Assisted Sr. Director of Sales, Corporate & Groups on a daily basis

Key user for ASA (Accor CRM Database)

Management of online meeting platform: ensure Online RFP's process runs

smoothly

Coordinated Tourism & hospitality International trade shows and supplier

fairs

Reporting: realized monthly reports on Excel to track MICE department

activity and production

ATALANTE TRAVEL, Lyon, FRANCE

Sep 05 - Jun 06

Product Manager Assistant

Assisted 2 Product Managers for Sahara, Middle-East and Africa

destinations

Promoted the different destinations to French clients: created

communication campaigns & promotional offers

Created documentation to support Sales executives in selling Sahara,

Middle-East and Africa destinations

Arranged tours to Sahara, Middle-East and Africa: definition of

dates/seasons, selection of air companies, selection of local routes and

partners, definition of Pricing and profit margins

Conducted Market studies and participated in Product development

Analyzed customer feedbacks in order to improve quality of services

Realized estimates of prices for customized groups travel

Education

Toulouse Graduate School of Management (ESC Toulouse) France 2003

- 2007

Master of Science in Management (MSc) : Concentration in Marketing & Sales

Barcelona Graduate School of Management (ESEC) Spain

Management of services - Tourism & hospitality Sep - Dec 2006

COMPUTER SKILLS

Operating Systems: Windows 2000, Windows Vista, Windows XP, MAC

Software: Familiar with Microsoft Office. Realized Sales presentation on

Power Point, Sales reports with pivot tables on Excel

EXTRACURRICULAR ACTIVITIES

FXB USA New York: Young professional Action Network leadership committee:

organization of fund raising events, marketing, community outreach,

promotion of Action Network in NYC, supervision of new volunteers,

responsible for online advocacy campaign.

Big Brothers & Big Sisters of New York: Mentoring of a 9 years old girl

Dance: Salsa (Intermediate level)

Travels, trekking & adventures tours

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