Customer Service Training

Location:

Posted:

March 08, 2011

GWEN HENDERSON

Residence 617- 506-1495 Cellular 857-***-****

OBJECTIVE: To obtain a receptionist position in a growing company.

Summary:

. Knowledge of Office Machines,Telephone, and Switchboards

. Excellent Telephone and Communications Skills

. Ability to multi-task and adhere to deadlines

Professional Training:

Operation A.B.L.E. of Greater Boston, Inc., Boston, MA

Skills2Work, 2010 to Present

. Developed proficiency using Microsoft Office Suite, i.e. Word,

Excel, Access, PowerPoint and Outlook

. Demonstrated ability with screen navigation skills, file

management, data input, and letter composition

Professional Experience:

SWIN Car Service, Boston, MA

Dispatch/Driver, 2000 - Present

. Communicate by telephone or computer to exchange information and

receive requests for passenger service

. Accurately complete detailed accident reports

. Pick up passengers on time at prearranged locations

Boston University, Slone Epidemiology Center, Boston, MA

Receptionist, 1998 - 2000

. Efficiently answered high volume of incoming calls, relayed

messages and routed callers

. Greeted/directed clients and board members

Education and Training:

MWCC, Office Skills Training Program, Framingham, MA

. Introduction to Microsoft Word and Excel

. Communication, Conflict Resolutions, Telephone Skills, Business

Etiquette and Customer Service