Customer Service Administrative Assistant

Location:

Posted:

September 29, 2010

Martha Larsen

abhrnc@r.postjobfree.com

Profile • Extensive experience in customer service and support

• Strengths in accounts receivables maintenance, problem-solving, trouble-

shooting, planning/implementing standard operating procedures and systems to

avoid problems

• Solid computer skills

• Ability to train, motivate and supervise customer service employees

• A team player with excellent organizational and prioritization skills

Employment City of San Marcos, San Marcos, CA 11/2009-04/2010

Administrative Assistant

• Assisted Planning, Engineering, Building and Finance Departments

• Provides administrative assistance to Human Resources

• Handled multiple accounts receivables/payables

• Initial point person for the general public

Vista Superior Court, Vista, CA 2003-2009

Court Operations Clerk II

• Interact professionally with the public and legal professionals

• Process sister-state judgments and renewal of judgments as prescribed by law

• Directed Civil Business Office communications

• Implemented Continuous Quality Improvement (CQI) within customer service

San Diego Municipal Court, Escondido and Oceanside, CA 1969-2003

Deputy Clerk I-IV

• Process and audit accounts receivable and trust payouts

• Courtroom clerk (District Atty., Jail, Criminal, Traffic, Small Claims, Probation)

Responsible for document preparation for the defense & prosecution

• Processor of Appeals and Civil Default Judgments

Education Western Illinois University, Macomb, Illinois-- Business Law, Education