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Customer Service Manager

Location:
Dallas, Texas, 75224, United States
Posted:
March 08, 2011

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Bobbie L. Morgan

**** ******* ******

Dallas, Texas 75224

214-***-**** (Home)

214-***-**** (Cellular)

abhrn2@r.postjobfree.com

OBJECTIVE

An administrative support position allowing me to utilize my

knowledge and experience as well as contribute my abilities as

a dependable team member.

EXPERIENCE

04/03 - 02/11 Administrative Assistant of Finance, The Dallas Opera (214- ***-****)

Perform administrative support tasks for the CFO, Controller

and Assistant Controller. Document preparation and meeting

planning for Finance and Foundation Committees. Preserve

accurate meeting records including current member status and

information. Restructured and maintain department general

files, contract and miscellaneous files and accounts payable

invoices. Data entry of accounts receivable. Solely

responsible for preparation of monthly patron statements

that includes processing, downloading file transfers and

mail merge knowledge. Maintain, process and balance patron

monthly credit card payments. Manage daily cash spread

sheet to balance with bank deposit. Prepare daily postage

usage by department for General Ledger. Collect, open and

distribute company daily mail. Designed and implemented a

variety of forms for multiple daily accounting functions.

Organized and developed system for distribution of all staff

entry keys, security filing cabinet keys and parking cards.

Prepared and gathered information to establish an Employee

Handbook based on existing company policy and state and

federal guidelines.

04/00 - 12/02 Program Sales, The Science Place (214-***-****)

Operated as liaison with the Education Department by

promoting educational programs to numerous school districts.

Managed in detail the inside promotion, reservations and

data entry of children's birthday parties. Conducted direct

marketing campaigns and developed and maintained

spreadsheets related to the various campaign results. Cash

Management duties for the Box Office when required that

included verification of cash vault, museum ticket seller

drawers and End of Day Vault closing procedures.

05/96 - 02/00 Office Manager, Charles M. Baker, D.D.S. (972-***-****)

02/95 - 05/96 Chair Side Dental Assistant, Grand Prairie Family Dental

(972-***-****)

Multi-tasked Office Manager position included front desk

reception, accounts receivable, scheduled patient

appointments, maintained spreadsheets and month end

closings. Chairside assistant duties directly supported the

dentist and also required knowledge in strict infection

control, sterilization, dental radiology and patient

preparation.

05/93 - 06/94 Customer Service Representative, Universal Displays and

Fixture (972-***-****)

03/89 - 05/93 Customer Service/Returns Specialists, Brinkmann

Corporation (972-***-****)

Responsible for all phases of order processing consisting of

computer order entry, inventory control, shipping and

distribution information. Provided switchboard/front desk

relief duties and customer support to sales team. Maintained

quality customer relations with accurate product knowledge

and professional demeanor.

EDUCATION

Brookhaven College, Continuing Education Division, Dallas, Texas

Justin F. Kimball High School, Dallas, Texas

REFERENCES

Available upon request

Bobbie L. Morgan

2035 McAdams Avenue

Dallas, Texas 75224

214-***-**** (Home)

214-***-**** (Cellular)

abhrn2@r.postjobfree.com

SPECIAL SKILLS

Microsoft Office (Word and Excel)

Windows 95,98, 2000, 2007, XP and VISTA

Word Processing

Spreadsheets

Internet Explorer (search engines Google, Yahoo, Ask.com, Microsoft

etc.)

Data Entry

Outlook

Outlook Express

Blackbaud Accounting Software / The Financial Edge

Tessitura Arts Software

TicketMaster Ticketing System

Multi-line phones/Switchboard

Exceptional cash management and customer service skills

SALARY HISTORY

Available upon request



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