Customer Service Manager
Resume:
Bobbie L. Morgan
Dallas, Texas 75224
214-***-**** (Home)
214-***-**** (Cellular)
*************@*********.***
OBJECTIVE
An administrative support position allowing me to utilize my
knowledge and experience as well as contribute my abilities as
a dependable team member.
EXPERIENCE
04/03 - 02/11 Administrative Assistant of Finance, The Dallas Opera (214-
443-1043)
Perform administrative support tasks for the CFO, Controller
and Assistant Controller. Document preparation and meeting
planning for Finance and Foundation Committees. Preserve
accurate meeting records including current member status and
information. Restructured and maintain department general
files, contract and miscellaneous files and accounts payable
invoices. Data entry of accounts receivable. Solely
responsible for preparation of monthly patron statements
that includes processing, downloading file transfers and
mail merge knowledge. Maintain, process and balance patron
monthly credit card payments. Manage daily cash spread
sheet to balance with bank deposit. Prepare daily postage
usage by department for General Ledger. Collect, open and
distribute company daily mail. Designed and implemented a
variety of forms for multiple daily accounting functions.
Organized and developed system for distribution of all staff
entry keys, security filing cabinet keys and parking cards.
Prepared and gathered information to establish an Employee
Handbook based on existing company policy and state and
federal guidelines.
04/00 - 12/02 Program Sales, The Science Place 214-***-****)
Operated as liaison with the Education Department by
promoting educational programs to numerous school districts.
Managed in detail the inside promotion, reservations and
data entry of children's birthday parties. Conducted direct
marketing campaigns and developed and maintained
spreadsheets related to the various campaign results. Cash
Management duties for the Box Office when required that
included verification of cash vault, museum ticket seller
drawers and End of Day Vault closing procedures.
05/96 - 02/00 Office Manager, Charles M. Baker, D.D.S. 972-***-****)
02/95 - 05/96 Chair Side Dental Assistant, Grand Prairie Family Dental
Multi-tasked Office Manager position included front desk
reception, accounts receivable, scheduled patient
appointments, maintained spreadsheets and month end
closings. Chairside assistant duties directly supported the
dentist and also required knowledge in strict infection
control, sterilization, dental radiology and patient
preparation.
05/93 - 06/94 Customer Service Representative, Universal Displays and
Fixture 972-***-****)
03/89 - 05/93 Customer Service/Returns Specialists, Brinkmann
Corporation 972-***-****)
Responsible for all phases of order processing consisting of
computer order entry, inventory control, shipping and
distribution information. Provided switchboard/front desk
relief duties and customer support to sales team. Maintained
quality customer relations with accurate product knowledge
and professional demeanor.
EDUCATION
Brookhaven College, Continuing Education Division, Dallas, Texas
Justin F. Kimball High School, Dallas, Texas
REFERENCES
Available upon request
Bobbie L. Morgan
2035 McAdams Avenue
Dallas, Texas 75224
214-***-**** (Home)
214-***-**** (Cellular)
*************@*********.***
SPECIAL SKILLS
Microsoft Office (Word and Excel)
Windows 95,98, 2000, 2007, XP and VISTA
Word Processing
Spreadsheets
Internet Explorer (search engines Google, Yahoo, Ask.com, Microsoft
etc.)
Data Entry
Outlook
Outlook Express
Blackbaud Accounting Software / The Financial Edge
Tessitura Arts Software
TicketMaster Ticketing System
Multi-line phones/Switchboard
Exceptional cash management and customer service skills
SALARY HISTORY
Available upon request
Contact this candidate