Customer Service Medical

D anielle Gregory

*** **** ****** ****** *******, Michigan 48202 313-***-**** *******************@*****.***

Strong leader, to obtain a career in the medical field that will allow me to effectively utilize my current skills. Retain comprehensive training in

patient care and treatment. Well versed in medical procedures and proper use of medical instruments. Computer skills Include: MS Word,

PowerPoint, MS Excel, and Internet Explorer.

A ttributes Qualities

Logical Reasoning Critical Thinking Patience/ Empathy Flexibility

Communication Teamwork/Cooperation Dedication

Strong Work Ethics

Time Management Self-motivation Compassion/Honesty Reliability

Education & Credentials

Everest Institute, Southfield MI, Medical Assisting Diploma 8/07 TO 3/08

Completed 160 Hours of Externship Sharpe Family Planning

W.C.C.C.D. Detroit, MI, Medical Billing Certificate Honors 8/03 TO 6/04

Completed 200 Hours of Externship Henry Ford Hospital

W.C.C.C.D. Detroit, MI, Microsoft Office & Excel Completed 3/01 TO8/03

AREAS OF SPECIFIC KNOWLEDGE SPECIALIZEDCOURSEWORK

Autoclaving / Certified CPR / EKG Techniques to

Appropriate use and disposal of supplies

Sterile Setup/ Vitals / BP/ Injections

diagnose and treat human injuries and disease

Symptoms, treatment and preventive health-care measures Urinalysis/ X-rays / Pharmacology Meaning and

Positioning-draping / Vein punctures

spelling of words and rules of composition

Employment History

Women’s Advisory Center, Bloomfield Hills, Michigan 04/08 to 08/10

Medical Assistant: Welcoming patients with professional tone and clean environment. Maintain files, scheduled appointments and faxed

documents. Respond to inbounds calls with the use of a multi-phone line. Have the knowledge to do vitals signs, ultra sounds, direct patient

care after the surgeries, vein puncture as well as hematology in a sterile environment.

Sears, Madison Heights, Michigan 10/06 TO 2/07

Cashier: Trained new employees on products, internet sales, customer service, irate customer procedures and policies. Provided assistance for

incoming calls and customers in search of purchase items, inquiries, complaints and check-out options.

K.W. Knoxs & Associates, Detroit, Michigan 5/03 TO 3/05

Receptionist: Welcomed clients with professional tone and clarity. Maintained files, internal database, reports, memo delivery, scheduled

appointments and faxed documents. Responded to inbounds calls with the use of a multi-phone line.

Phoenix Group, Southfield, Michigan 6/98 TO 11/01

Customer Service Representative: Trained and monitored below average agents to help each meet company standards and requirements.

Collaborated with the Team Leader to review daily analysis of agent performance reports. Responded to inquiries.

REFERENCES AVAILABLE UPON REQUEST

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