Customer Service Insurance

DOROTHY M. GIBSON, AU

**** *. ******* ****, #**-*05

Superior, CO 80027

517-***-****

*******@*******.***

________________________________________________________________________________________________

CAREER OBJECTIVE:

To obtain a professional insurance position which will utilize my insurance knowledge and skills.

EDUCATION:

Bachelor of Science in Administration

Central Michigan University, Mt. Pleasant, MI

INDUSTRY DESIGNATIONS/SPECIAL TRAINING:

Associate in Commercial Underwriting Designation

The 7 Habits of Highly Effective People

Dale Carnegie Course

CPCU 551 & 552

WORK EXPERIENCE:

1999-2010 Senior Underwriter, Farm Bureau Insurance Company, Lansing, MI.

Responsible for underwriting individual and account commercial risks to determine acceptance and

rejection. Extensive knowledge of property, casualty, and workers' compensation lines of insurance.

Duties include the review of quotes, new business, endorsements, renewals, cancellations,

reinstatements, claims, audits, and inspections. Must also rate, price, debit, credit, and

appropriately classify risks as needed. Also responsible for training agents/new employees and

product development.

1997-1999 Customer Service Supervisor, Michigan Construction Industry Self-Insurers’ Fund,

Lansing, MI.

Responsible for supervision of customer service department. Duties included hiring, training,

monitoring work load, determining amount of territory per CSR, coordinating renewal and audit

processes, providing primary contact for outside auditing companies, maintaining audit figures for

closing year end to determine dividends, and working with collection attorney on delinquent

accounts.

1993-1997 Customer Service Representative, Michigan Health & Hospital Association,

Lansing, MI.

Responsible for underwriting activities of a workers’ compensation group self-insured fund.

Duties included determining renewal and audit premiums, preparing applications and proposals,

billing of excess insurance premium, and determining the fund's service and marketing fees.

1990-1993 Underwriting Secretary, Michigan Health & Hospital Association, Lansing, MI.

Responsibilities included typing letters, memos, applications, and other insurance forms; monitoring

accounts receivable; coordinating special mailings; filing; screening phone calls and answering routine

questions.

References available upon request.

Contact this candidate